I will purposely avoid buying from any company that uses GLS for shipping in the future. They use email to communicate I have spoken with Christine, Carlos, and Sierra (if that's even thier real name) none of them communicate with each other so each time you speak with someone its like starting over. I was able to track my package from the 9th of July to the 21st of the same before it was totally lost. Its August 1st and after being assured it would come on July 31st and it hasn't. GLS is the worst shipping company I have ever seen used. Communication is bad, tracking is awful, customer service is barely existent. Sellers and buyers beware!!!