“My daughter sent me my birthday present via GLS. The package had to be signed for because it contains alcohol. They tried to deliver twice but came to the house when I explicitly told them I wouldn't be home and I couldn't sign for it. The second delivery attempt was almost a month ago. Since then I have called them three times. Each time the person on the phone couldn't locate my package and said the "operations division" would contact me via phone or email. I never heard from them, after three attempts. On the last call, they were unable to even tell me where my package is located, even though it should be in this city since they tried to deliver twice. I offered to go pick it up, but they said they have no facility where customers can pick up packages. What a terrible, fly by night, mickey mouse company! How are they even in business? I'm going to tell my daughter to try to get her money back.”
“Do not use GLS. I have contacted them more than once. I spoke to Jean through chat on 4/10/24 and they took 7 min to respond and gave me no new information. My parcel has been rescheduled over and over again. And it is now 7 days late. Jean claims that all resources have been exhausted and closed the chat. I have never heard of DLS. But I will never use them again.”
“GLS doesn’t care …..Poor service, never rang the bell, we asked to text before arrive, never did.
I will check with the vendor before to buy a product and if they are using GLS tracking I would prefer not to buy. Bad experience,”
“Very terrible company, employees get punished for deliveries being late, we invest our savings so our customers get their packages on time, they lock our accounts and make us pay even more money to unfreeze our accounts”
“It’s the third time that it happened. This time I took a screenshot to each step of the supposed “fail delivery”.
At 13:20 the driver was 10 stops away. From 13:47 to 14:01 two stops. Just to mark me as absent from home at 14:02. I was sitting close to the bell to be sure not to miss it. But no delivery was attempted.
I live after the shop where they drop their packages for pickup so I assume that’s why it never arrives here since the driver stops there drop the packages and ignores completely what comes after.
They are the worst delivery company I ever had to work with. And trust me when I say it because been to Brazil and USA but gls is by far the company with the least honest employees”
“Worst service ever! Ze moesten een pakje brengen, maar belden niet eens aan… hij stak meteen een briefje in de bus zonder aan te bellen. Dan blijf je speciaal thuis voor niks. Je contacteert dan hun klantenservice die nog eens arrogant is ook!”
“Absolutely the worst
Paid for an item 2/12 on eBay, item shipped 2/14 after inquiring. GLS tracking showed 2/15 delivery, then rescheduled for 2/16. End of day I contacted them and they stated they didn't have the item but expecting to deliver by the 19th. After no updates, I contacted both GLS and eBay seller again and they updated their website for 2/20 delivery.
Please ask the seller who they use for delivery before purchasing if you want to avoid headache from frustrations.”
“Service déplorable. Déspose systématiquement les colis en point relais sans aucune tentative de livraison et sans même essayer de joindre le client (qui avait pris une journée de congé exprès pour être à son domicile à chaque fois et qui avait payé un supplément pour être livré à domicile au lieu d'un point relais). Aucune réponse du service client. Point relais à l'autre bout de la ville, sans aucune possibilité de parking... Pitoyable...”
“This is the worst experience of delivery I've ever had. Their first attempt to deliver important parcel was failed because they had incomplete address (looks like to call me and check in advance it's too hard task for IQ level of their employees). 2nd attempt - driver simply igmored my address and didn't show up. 3rd attempt - driver didn't have my phone number to call and check so again didn't show up. However, it's worthy to mention that all full data I was provididng while order. So finally when they promissed that 4th attempt of delivery will be definitely successfull they just sent me an e-mail that I have 1 day to pick parcel by myself at their warehose that is located in 1 hour driving from my place. Otherwise it'll be returned back to the shipper.
I believe that such services as transportation should be strictly lisenced and such bad-ass companies as GLS should be simple deleted from this logistics market as they create only difficulties and destroy e-commerce business.”
“It’s quite simple, my package was stolen !
The carrier came to my house, tried to call but I could not answer, then I received a message saying the package was delivered. I called him and he told me that it was put on my letter box. A package containing 3 big items could never be put in my small mailbox. Obviously I want home a few hours later and nothing in my mailbox (as expected), not near my mailbox, nowhere to be found ! I try my best now never to use them, you should do the same ! I contacted the e-commerce website, and they are still investigating 20 days later !”
“This is the worst shipping company. 7 days in transit from San Diego to Sacramento. Customer service knows nothing except to make excuses and to transfer you to another person who knows nothing. Each person has a different story.”
“My package supposed to be delivered but the driver decided that the place is closed, how? The front office is closed but the mail room is open and the rest of the residents..this drivers need a new job”
“Worst courier service in Ireland, and the competition is high. Waiting 3 days for a parcel to be picked up. Customer Services confirms each of the 3 days that it will be collected. Even reassuring that the manager has been informed. Do not use this company under any circumstances, it is just a joke”
“Sorry, they're kidding me! The parcel has been delivered since November 22nd and has not arrived yet on the 29th!!! During this time, Amazon will send its deliveries around the globe 3 times... Shame. I will never go back to a store that uses your services!!!”
“J'ai enfin reçu ma livraison Lidl de GLS france après 2 semaines d'attente et de multiples emails et mensonges frustrants. N'utilisez pas cette entreprise de livraison, elle est totalement incompétente !”
“If you want your packages thrown in bushes at the edge of your property with your signature forged and often marked delivered when they are not only to show up days later. Choose GLS!”
“They say they delivered to the wrong address when I asked customer service why it says delivered and I was outside at the time of delivery and I know for sure it was not delivered. So now I'm waiting for them to somehow retrieve my package from the wrong household? The fu*k? Screw this company. Absolutely terrible.”
