“Man könnte Pakete besser mit Tauben verschicken als mit dieser gescheiterten Firma. Ich war dort, um ein Paket – ein Handy – abzuholen, das mir von einer Mobilfunkfirma geschickt wurde. Sie weigerten sich, meinen Reisepass für die Identifikation zu akzeptieren, obwohl dieser notwendig war, und sagten mir, dass sie das Paket zurückschicken würden! Ich habe sogar ihr Callcenter angerufen – zunächst war der Mitarbeiter überrascht, aber nachdem er mit seinen Kollegen vor Ort gesprochen hatte, stellte er sich auf ihre Seite. Er sagte mir, ich könne mich nur mit dem Ausweis identifizieren, was in meinem Fall nicht möglich war. Die Mobilfunkfirma sagte mir, dass sie so eine Dummheit noch nie erlebt hätten, und beschloss, mir das Handy mit einem anderen Unternehmen zu schicken. Ich musste in meinem Leben zweimal zu diesem Ort, und jedes Mal hatte ich die schlimmste Erfahrung meines Lebens.”
“I would have given it less than one star, but it can't be done. I've had nothing but trouble with GLS. The tracking info for my current order had misinformation on the site. Finally, the package arrived, but I never heard if anyone knocked on my front door. Lastly, it's impossible to find a drop-off location with the info provided. I went to 4 different locations when I found one. Horrible, horrible company. I probably will never order from any company that uses GLS ever again!!!!!!”
“Friday 03:41 am email said,
“Good news Your shipment out for
delivery a scheduler to arrive t the end of
the day.” I waited home all day. 16:00 I received an email, “ We are
sorry we couldn’t deliver your shipment today Reschedule for tomorrow
Thank your for your patience!” So, Saturday I stayed home all day waiting. No delivery.
Sunday at 21:00 I answered the buzzer then waited out my apartment door for the delivery BUT the delivery driver left five 30 pound boxes in the lobby. I’m a 70+ year old disabled women. Needless to say this was a problem which could have been avoided by delivering to the address on the label. The lobby wasn’t the address on the label.”
“Worst delivery sevice ever!
The driver has driven past my house four times already, without stopping to ring the doorbell and give me the parcel, citing the fact that I was not home. Although at that very moment I was home, but no one called. It is easier for them to take everything to the parcel store at once than to stop at each door. But when I pay for delivery at my address, I want it at the door and not go and pick it up myself.”
“We sell online and the service provided by the couriers is of significant importance to our business. We use the services of multiple courier companies. The worst in terms of pickups, delivery time, and safety of packages is GLS!! Truly disapointing.”
“They say that they tried to deliver but I was home all day and I know that nobody called. I believe that the drivers sometimes go straight to the Gls office rather than deliver. They shouldn't be paid for a non delivery. Why do sellers continue to use these companies?”
“¿Por qué los conductores de entrega ni siquiera intentan entregar el paquete en mi casa y lo dejan en un punto de recogida cuando ya he pagado por la entrega en mi casa? Esto ya ha sucedido dos veces y NO estoy contento, es simplemente una actitud de pereza por parte de GLS, ¡¡ ...”
“The worst courier company in the world! I have ordered parcels via GLS several times and EVERY time something was wrong. Either they lost my parcel, or they delivered it to my address while I did not receive anything, or at least they do not leave a message that we tried to deliver the parcel. Unbelievable that this company still exists and delivers parcels. It is not always an option to choose which delivery company you want, and there is only GLS available. If I see that this company is going to deliver my parcel, I prefer not to order anything. Nevertheless, the time at which the parcel should be delivered is never correct and live tracking usually does not work. When they had to deliver one parcel on Friday, they failed, so they said they would deliver it tomorrow. I also did not receive anything, then it said it would be delivered on Tuesday and still nothing. In track & trace it says for the fourth time that the parcel has been sorted, great, but I do not see it coming. Terrible, I do not recommend it!!”
“Parcel didnt arrive to pick up location, phone contact doesnt recognize the tracking number. Online chat and emails never reply. Worst costumer service possible”
“The courier never arrived and declared the address was wrong. The sad piece is that we saw the van drive by but didn’t stop. Probably the driver is tracked on its route but was in a hurry to go back to base and didn’t stop. How bad is it? For the company and the customer! I am sorry as a customer but also for GLS that eventually suffers because of disloyal and unprofessional employees. In any rate, avoid them if you can … this is my second time it happens.”
“They are more not working than working, I ordered a package 10 days ago it was saying it will be delivered 2-3 days, then it was Xmas and even on 27th which was working day they didn’t work. I wanted it to be delivered to lock parcel, they sent me an email failed delivery due to wrong address. I was ordering many times with BoxNow, wayyy better than GLS, fast delivery and you dont need to google how to open the box, you have pin and all info on the email.”
“I just received a package from GLS courier company. Well, how do you say “received”? I got a call from the courier on the intercom and I opened the common beast using the intercom for the courier to come up to me. No one came up, but I got a message that the goods had been delivered. I went down to the mailbox, but the parcel was not there either. I happened to walk past the common front door and saw garbage near it. I went closer, and it wasn't trash - it was my package. Thank you very much GLS!”
“Absolutely worst company ever. I’ve never dealt with such idiots. Waited all day long for a package to be delivered and it was marked as undeliverable. No one at home the idiot delivery person must’ve gone to the wrong house now I’ve been trying to get in touch with Customer Service again. The first time I called them they said they would contact the driver and have him come back out and now sitting here three more hours and yet have received a delivery after reading all of these comments regarding this company. I’m very doubtful that I’ll ever get my delivery. I will be calling the company I ordered from tomorrow and canceling my order Thank goodness I took out delivery insurance.”
“Absolutely horrible company to work with. Nobody knows what’s going on.
They claimed to try to deliver my package several times but left no tag to indicate what date they will try to deliver again. I finally went to their location in Santa Clarita CA and the clerk there promised to deliver the next day. The next day I sat in my office all day waiting for them to show up, they never did. I finally called the 800 number and the idiot that answered promised me to follow up with me the next day, which she promised the day before to do the same thing and never did. I checked on their website earlier and said that my package was on route to be delivered and so I waited. Finally at 3pm I checked again and it said that no they were not delivering that day. I will make sure to tell all my vendors not to use that company or I will not do business with them. If you work with this company then be ready to be disappointed in a lot of different ways. Customer service is a joke too.”
“Ordered package from a near by city (Zagreb) to 50km distant location. Gls picked the package and decided that 50m is to long to drive, as there are no additional drop-off locations.. so, the put the package to package-o-box and notified me that I can pick it up there myself. This would not be an issue if the location where they left it was not also 50km away from me. After contacting them they promised to remove it from package-o-box and deliver it, but nothing happened and I had to call them again, cancel the delivery and go and buy the product directly at the shop.. in the meanwhile, I had to learn all about their business process and jada jada jada them their customer service.. all in all, I would give them 0 if I could. Avoid them at all cost.”
“Having issues to withdraw your investment profits or is the brokers asking for more funds for withdrawal ? I was once a victim of this online investment too reach out to " Wikihelpdesks (@) g mail . co m" for help. its a good thing investing with the wright broker”
“Dreadful company. Badly trained staff, unhelpful customer service and generally totally incompetent. They just seem to leave parcels at any address vaguely near your house and then expect you to go hunting for them. I have already advised one company that I will no longer buy their products if they continue to use this joke of a company as their delivery agents.”
