Joined the membership and had to pay upfront before the engineer had come to assess the repair. He looked at the machine and said it needed a new drum. This took him 30 sec. The repair was going to cost an additional £450 which was not going to be cost effective. Next day I tried to cancel the membership but was told I had to pay £50 cancellation fee. I have spent hours on the phone with some very obnoxious men but to no avail . They won't budge . AVOID AVOID AVOID this firm they are a call centre and their prices are highly inflated and don't join the membership because if you do there is no chance of cancelling without a fee even if it is the day after you joined. I paid £112 for a 30 sec call out . BEWARE. AVOID . WORST FIRM I HAVE EVER DEALT WITH .