Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,355 Reviews

69 %

of reviewers recommend Go Assist Ltd

Company Reviews

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3.7

Based on 1,355 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless, appointment booked for today. So I stay in waiting for them to turn up, or at least call to give me an indication of ETA! It gets to 1pm and I've heard nothing, so I ho to their app to check. As the app is useless, I enter my email and go to my inbox to open the email they send. That tells me I have an appointment (well done GoAssist very helpful) and that I need to call them for an update (isn't that what one would expect to be the primary function of the app?). So calling them, I discover they have changed the appointment to tomorrow! Thanks GoAssist for wasting a day for me!!! H Would it not make more sense to actually call a customer when you are changing their appointment? VERY POOR SERVICE”

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Posted 1 week ago

“Although every member of the team have been brilliant i found the system to be bewildering. Unsympathetic and after 37 futile chasing up phone calls still left me with with an appliance that I was previously reassured was repairable was now a mess not reassembled and ruled none repairable because of parts no longer available leaving me in a.worse situation than at start of the process what a mess with no avenue of sympathetic consideration of compensation.. Roy Smith.”

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Posted 1 week ago

“Do not use Go Assist They don't fix things, they charge a fortune, incompetent engineers and no refunds.”

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Posted 1 week ago

“Call out fee £160 for call out fee. Came back was there 5 minutes. Didn’t fix the problem. Came back didn’t fix it. Had to have my handyman fix the repair. What a rip off. I do not advise using them.”

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Posted 2 weeks ago

“I paid £50 membership fee to loin and c Annealed membership the same day as I found I had the same cover elwhere. I was told the £50 fee would be refunded. Despite four requests it has still not happened nor have even had a reply. Suggest you try another decent firm.”

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Posted 2 weeks ago

“We liked Paul. Good Man. He told us to defrost. We will.”

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Posted 3 weeks ago

“Quick response, 2 visits to fix microwave, fitted into kitchen. Unit. New door motor needed. Technicians professional and very competent. Costs for 2 visits (£111 and £116) too high. £66 for new part ok. 1 charge should reasonably cover 2 visits.”

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Posted 4 weeks ago

“Great service, excellent communication. Good clean workers. 5*”

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Posted 4 weeks ago

“Excellent service from start to finish. Phoebe, who processed our order, was friendly, helpful and efficient, as was Kris the engineer, who sorted out our extractor fan issue in no time at all. Couldn't be happier.”

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Posted 4 weeks ago

“Very good service and keeping you up date when they turn up to fix”

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Posted 4 weeks ago

“Great service, all went well, got our fridge freezer working Great again, thank you”

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Posted 4 weeks ago

“Once I made contact with the engineer and arranged a time he arrived on time, diagnosed the problem and cured it immediately.”

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Posted 4 weeks ago

“I paid for an emergency repair to my downstairs loo, it took 2 days for the initial appointment, they told me parts would be over £200 and then I had to wait nearly a week for the repair the date after they changed the date. I found someone else to do the job for £150 and asked for refund of the parts, I was told the parts were non refundable so I have asked for them back. Over a week for an emergency repair is unacceptable and the service I have received has been extremely poor. I do not recommend Go Assist”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“Really responsive and prompt in arranging the repairs.”

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Posted 1 month ago

“Job completed quickly and efficiently.”

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Posted 1 month ago

“Your engineer was very professional . And fix it in a couple of minutes so will definitely use your company again”

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Posted 1 month ago

“For anybody out there who is thinking of using this company Please Please don't they are useless unprofessional unreliable and they overcharge for any parts the job may required”

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Posted 1 month ago

“They managed to find a spare part for a much loved 30 year old cooker the maker no longer provides spares for - all done very efficiently. Thanks.”

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Posted 1 month ago

“Far too much money for less than 30 minutes work ,would never have agreed to it if I had known you are an agency .wont be using you again .absolute rip off”

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Posted 1 month ago

Go Assist Ltd is rated 3.7 based on 1,355 reviews