Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.75

3.8 Rating 1,310 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Questions

Metrics

3.8

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting in touch with you in the first place .You sent a so called technician out .He was there ten minutes tops .He concluded what I thought myself ,faulty element. Will source the part will be four or five days. Recieved a text next day cost of repair £120 . Recieved another text day after saying unrepairable . This was after you took £99 .99 for a care plan which we cancelled .We asked for our money back and you said it was to cover the call out fee for the technician . We are pensioner s in our 80S and that is how you treat us . You should be ashamed of yourselves .I will be highlighting your conduct every week on Face Book to let people know about your actions .”

Helpful Report

Posted 22 hours ago

“There really isn’t a rating low enough for this company. The call out charge is excessive, the engineer was patronising, and wouldn’t list to an explanation of what the problem was. A part, which may or not have been necessary, had to be ordered and paid for. Needless to say to say, it did not arrive on the date given, and the “repair” did not take place on the date given. When the engineer did eventually return and replaced the un/necessary part, he was in and out in no time. He switched the oven on, said “it’s working” and left. Needless to say, it was not working. A call to the company was a waste of time. Ripping off pensioners at Christmas is not something to be proud of. I would urge everyone to avoid this company.”

Helpful Report

Posted 23 hours ago

“I feel I was well overcharged for minor repairs to a cooker top oven and grill. The Engineer called initially 12 Jan 26 and conveniently didn't have the parts Cost £108.95 Inc insurance. I was then told parts would have to be ordered and would not be available til 9 March 26 further cost £119.40 total £228.35. After complaining two/three times miraculously the parts became available by 5 Feb. Stay away from this company”

Helpful Report

Posted 1 week ago

“Very poor service from start to finish. The engineer did not attend the first scheduled visit and made no attempt to contact me in advance. I had to chase him, only to be told he was “in the area” but couldn’t find my clearly marked address. I then spent almost 40 minutes on the phone to GoAssist, with no apology, and was told the job couldn’t be rebooked until the engineer updated his system. The appointment was eventually rescheduled nearly two weeks later. The same engineer attended the second visit, again without contacting me beforehand. The repair was carried out but has already failed, so the issue has returned. Would not use again and would not recommend.”

Helpful Report

Posted 1 week ago

“Absolutely terrible, terms and conditions not clear, have had to pay for a whole year, just for someone to come out and condemn my dishwasher. They will not let me cancel. Be careful when signing up, make sure you know what the terms are.”

Helpful Report

Posted 1 week ago

“Awful experience £149 paid upfront for not doing any repairs to our oven door Terrible customer service via telephone....not interested in the slightest DO NOT use this company”

Helpful Report

Posted 1 week ago

“Appalling service DO NOT USE!!! Seven weeks after I reported a problem with my oven it still hadn’t been fixed even though I’d paid £250 for parts and labour. When I rang to cancel they refused to give me a full refund and charged me £60. Call handlers are unhelpful. Purely a money making company.”

Helpful Report

Posted 3 weeks ago

“They fixed my oven last year. Took more than a month to finally get it fixed. Roll on a year later they’ve taken £89.99 from my credit card. When I phone them, it’s because I had a years free membership with them, and now have to pay! Nothing was mentioned at the time about this free years membership. They said I would have got a email to tell me I now had to pay for this ‘membership’, no email sent to me! They have now cancelled the membership, and refunded me a pro rata amount of £52.49. So still £37 out of pocket. Disgraceful firm, keep well away from them.”

Helpful Report

Posted 1 month ago

“They are very rude i have booked plumber from assist they charge me £169 but some reason i cancel my appointment and ask to refund me but ghey decline to refund me they are to rude behaviour. I have not going in future with him. I also ask you can charge some charges and half pay me back but they say no thanks”

Helpful Report

Posted 1 month ago

“Signed up to Go Assist via the telephone. Little detail given no terms and conditions referred to. They use agents not employees to fix. The agents were good and unofficiallyquoted £220. Go Assistquoted £704 with no detail about parts or labour. I rechecked with the agents and after long talks with go Assist they said the parts were just in case and if not used then I would get a refund. I had had enough and cancelled my membership after 5 days, and was charged a further months subscription and £50 for the privilege. They have a small customer service team who seem geared up to avoid making any restitution and it seems impossible to go higher fora second look. Hugely frustrating, and in my view a company toavoid”

Helpful Report

Posted 1 month ago

“Ooo where do I start...part 1 friendly customer service..took £139 upfront to detect and repair a leak. Part 2. Waited 2 days and they send a plumber around to fix my stopcock..( I asked for leak to be detected and repaired)..portsmouth water said nothing wrong with stopcock.stop cocktail.. Parr 3 phoned up go assist to tell them wrong bloke sent around please send around proper person to detect leak.( by the way they said it must have been my fault by telling them wrong info)..getting angry at this point..and they will send appropriate personal around to fix job which I asked for...since then I have had to phone up go assist 3 times just to be told they will get it arranged...now did they?...of course the answer is no...and I am still waiting..now I am going to ask for money back when they are open...DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 months ago

“I was pleased with booking process but my oven now works and I have tried calling all morning - no answer - I want to cancel The appointment and get a refund . I was assured this would not be a problem . I emailed and my email has been blocked”

Helpful Report

Posted 2 months ago

“An engineer came to repair our boiler. Reported that the parts were unavailable or it was 'uneconomical to repair'. This is despite the fact that the parts are available. The company claims to repair rather than replace in their adverts. The company is then difficult to contact and the chat agent cuts you off after a minute of trying to put you through to an agent. All this despite paying a membership fee. Will be going to a small claims court.”

Helpful Report

Posted 2 months ago

“Contacted go assist to ask if they could provide a new oven door as mine was unfixable I was told by Alex they could provide me with the door I needed we discussed the colour make and model. I was then told an engineer would bring it out within 2 days. I went on to say I didn't need the engineer as it was very simple to put back on and I was happy for it to be posted out. But was quickly told it was protocol for go assist for the engineer to be present. 2 days later an confused engineer landed with no door. Then I received a message from go assist saying my oven door was unfixable.i called them and was told they was nothing they could or would do about”

Helpful Report

Posted 2 months ago

“Terrible company. Paid £90 call out and was told an engineer would be out within 2 days to repair my fridge freezer. The engineer was suppose to come out on Monday. Messaged and said been a mix up would be out next day. One excuse after another. Was told would send another engineer. By Friday after being let down 4 times, i cancelled the engineer. I have been told i cannot have a refund. I am waiting to hear from Go assist, as i want my call out fee back.”

Helpful Report

Posted 2 months ago

“Awful company. I rejected the estimate of £970 to fix a microwave combination oven. I asked for the insurance I had paid back as the work wasn’t done. They deducted £50 for my cancellation even though I did tell them I wasn’t going ahead after a week. Steer clear of this company at all costs.”

Helpful Report

Posted 2 months ago

“Stay away. Expensive for no reason, they may be polite but it's still very scammy. Was quoted more for repair than a new microwave would cost. I feel stupid falling for this.”

Helpful Report

Posted 2 months ago

“Unfortunately I've had the same experience as everyone else, charged £148.99 with the discount for taking out the cover, didn't fix the problem with washing machine just pulled it out and put it back without putting waste pipe back, so flooded the kitchen, then when I cancelled the policy then took a further £50, they did eventually refund the 50 but I had still paid 148.99 for nothing except a flooded kitchen, got a local plumber to do the job, do not use go assist!”

Helpful Report

Posted 3 months ago

“I unfortunately had to put one star so that I was able to voice my utter disgust for this incompetent bunch of charlatans. Paid £139 for a call out to look at my dishwasher. After several date changes an engineer turned up after thinking he was coming to look at a gas cooker. He said it needed parts…….paid £200 for them. He turned up to fit them and said it needed more parts…..£89. Why did he not work that out on his first visit?! I refused to pay anymore. Another engineer turned up 6 days later in the evening unannounced, looked at the dishwasher and said it was beyond repair and needed to be condemned. I have been ripped off for £200 for something that should have been seen by the incompetent first engineer. Perhaps he thought he was working on a gas cooker!! Avoid at all costs!!!”

Helpful Report

Posted 3 months ago

“I will be detailing my awful dealings with this company in later update but this is directed at Trustpilot and the suggestion that they update overall ratings based on more recent reviews. To give an overall review score rating of 3.9 based on 1388 is extremely misleading due to time span covering reviews. 5 star- 6 over last 4 years 4 stars- last review 4 years ago 3 stars-1 review was 3 years 2 stars- 2 in last year 1 star- 86 in the last year, latest 5 days ago. You owe it to do better or at least give a mention to performance in a 2 or 3 year period. Google rightly ate more up to date and give them 1 star”

Helpful Report

Posted 3 months ago

Go Assist Ltd is rated 3.8 based on 1,310 reviews