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Go Assist Ltd Reviews

4.0 Rating 1,309 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

4.0

Based on 1,309 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 8654111

Email:

customerservices@go-assist.co.uk

Location:

Richmond HouseRichmond Hill
Bournemouth
BH2 6EZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was ripped off, expensive part to fix my washing machine which proved faulty within the same day, came back days later deemed it not worthy of repairing. No refund because part was fitted, my question was why fit it if it's not worthy of a repair. Be very aware!! They don't care once they have your money”

Posted 1 year ago

“So far payment made just waiting for repair to be confirmed so no other comments as yet”

Posted 5 years ago

“Very efficient and friendly on phone.”

Posted 5 years ago

“Timescale for engineer to call is too long.”

Posted 5 years ago

“It's fixed price as long as the cost of repair is under £200, my quote was £197, for fixed price, but after the engineer called was asked to pay another £83. The risk is all with the customer.”

Posted 5 years ago

“Engineer due to arrive tomorrow which is good. Call centre was too noisy in background, hard to hear agent. And call was nearly half an hour, which is too long.”

Posted 5 years ago

“Friendly & helpful staff”

Posted 5 years ago

“Monday morning: Very polite person at the end of the phone. As yet I'm awaiting the repair person to come on Wednesday morning...we shall see!”

Posted 6 years ago

“The guy I spoke with was friendly. The process he had to take me through was a bit long with the same questions asked repeatedly. I'll see how good the rest of the service is when I get my cooker repaired.”

Posted 6 years ago

“Very helpfull assist real assist”

Posted 6 years ago

“Generally good but far too much information given at one time and with speed. Too many decisions about extra payments to be made with no time to consider options properly. Felt I was being forced in to paying more money which I have been. Took out extra insurance as this was cheaper than not doing so. Am considering cancelling now as not sure I might not have received a better offer elsewhere”

Posted 6 years ago

“Bit annoyed,when I was given 2 options and picked 1 of them, I was then questioned and pushed to go with the other option(sign up monthly probably forever if you forget to renew )”

Posted 6 years ago

“Very polite and persuasive but agreed what they must have known was a totally unrealistic repair date. Hotpoint engineers quickly pushed the date back by a week. Slight feeling of being conned which is a shame. Managing customer expectations is a basic business skill.”

Posted 7 years ago

“Unable to make the repair.”

Posted 7 years ago

“Ultimately the repair was good but it took nearly 3 weeks to repair. First visit required ordering of a new part. Then day that repair was to take place the engineer visit was cancelled. Eventually final repair took place and this seems to be effective. Time was a big issue.”

Posted 7 years ago

“They are ok people.”

Posted 7 years ago

“The problem was misdiagonised,”

Posted 7 years ago

Thank you for your review. We use manufacturer & manufacturer-approved engineers to undertake our repairs. If you believe there was a misdiagnosis and would like to discuss with a member of our team please call 0800 8654111

Posted 7 years ago

“love shopping at debenhams, returns are easy and they are always so helpful”

Posted 8 years ago

“good company, would use again”

Posted 8 years ago

“ok...”

Posted 8 years ago

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Go Assist Ltd is rated 4.0 based on 1,309 reviews