Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,355 Reviews

69 %

of reviewers recommend Go Assist Ltd

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3.7

Based on 1,355 reviews

Customer Service
Communication Channels	Email, Telephone

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Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far too much money for less than 30 minutes work ,would never have agreed to it if I had known you are an agency .wont be using you again .absolute rip off”

Helpful Report

Posted 1 month ago

“The engineer was fine. He seemed competent and was pleasant in manner. Everything else is a disaster area. Communication is poor, response is virtually non-existent, and repair management impossible. This horrible experiecne was made worse by inane messages which said it was complete when the engineer said he was registering it as incomplete. He apparently had not been told the serial numbers etc I had supplied. The fridge needed a seal for the door and it was going to take a third or fourth vist to fit that and test it. Quite the worst repair experience I have had in 70 years. I have asked repeatedly for all personal data held by your company to be deleted. That hasnt been done either. You have severe work planning and management reporting problems which you should address if you wish to stay in business.”

Helpful Report

Posted 1 month ago

“I have complained to this company about the charges made .Paid up front for appliance repair then charged on day for part no.invoice 2 lots of VAT paid.No.mention of paying extra for parts...15mins the engineer was here I had told them what part but didn't think to let me know cost prior to the visit so I could compare..no invoice to check the membership discount.”

Helpful Report

Posted 5 months ago

“Guy I spoke to on the phone was super helpful and that was the only positive part. Was told on I’d get appointment time on the day, was chasing them at 10.30am and didn’t get an appointment time until midday. At which point I had a work call at 1-2pm. And of course I was given 1-3pm - I asked if it were possible to be after 2 (a reasonable request considering the morning) at which point they suggested rearranging. At that point I asked for a refund. Not possible. The guy came at 2 to be fair said it was unrepairable without a new part and was gone in three mins. 140 something quid. The link to the new part (I assume it was that) didn’t work. They seem professional but don’t think they’re great”

Helpful Report

Posted 8 months ago

“Came to fix my dishwasher, paid them £156 for parts sent an engineer who had no idea , started hammering away at the dishwasher treating it like a piece of junk, ending up pushing it back, unfortunately it doesn't fit anymore, with a big gap on one side and way too near the cupboard door on the other side. Obviously he never repaired it, still does not drain water away. Complete waste of money. Keep phoning Customer service to get somebody out, unfortunately they keep saying they are going to ring me back, but I am still waiting. Reading these reviews I know now they are all just money grabbers.”

Helpful Report

Posted 2 years ago

“Kept changing price have paid out £210 on 27th September and still not had an engineer visit to even guage the problem its now the 7th october this morning had a message to say would be a visit on 15th.......18 days after booking and payment was made......... Just not good enough!!!!!! Straight on phone to tell them it's disgusting service and just got told she'd see what they can sort 🙄 Fast and reliable my butt. 5 kids 2 adults and a faulty fridge freezer 10 days so far pathetic service I will not be reccomending more like telling people steer clear”

Helpful Report

Posted 5 years ago

“I contacted this company to arrange a cooker repair , paid over the call out fee and was told the engineer allocated to my area would contact me to arrange a visit . The original call was made on a Friday by the Tuesday I still had received no contact . I called the mobile no given by Go assist for the engineer, after several attempts eventually spoke to someone on Wednesday and was told he didn’t cover my area and had informed the company of this . I recontacted Go assist , after many apologies I was assured someone would call me back , I waited all day , no call was made . Thursday I called them again and was told they didn’t have an engineer in my area anymore . Nearly a week later I am looking for another company to arrange a repair . Very poor service would not recommend them .”

Helpful Report

Posted 6 years ago

“They only publish very favourable reviews on their website. Quite different to my experience which is that I contacted them on or before 6 August and I am waiting until 30 August for the part to be installed. Admittedly the part was not available for 10-14 days but a large sum of money for the repair and insurance was removed from my account immediately although no repair had been done and there was nothing new to insure.”

Helpful Report

Posted 8 years ago

“Feel like I was mislead with the payment options told me one thing in one way to make it sound more appealing. Felt totally confused by the end of it all only to be patronised by the person from your company saying "I must be stressed" well yes thank you I am now!”

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Posted 9 years ago

“I asked to cancel this order.”

Helpful Report

Posted 9 years ago

“Your advert implied that you repaired items on a Saturday. Which is one of the reason I rang. It's not very clear that you have to take out a policy. Until you are contacted. I asked for after 4 yet I get a a text telling me they will contact me on the day with an ETA. Which is very difficult to arrange someone to be in”

Helpful Report

Posted 9 years ago

“Told me they could get an engineer out next day, took money upfront & a 1 year breakdown cover. They then pass the job on to a third party who passes the job to a fourth party, neither of whom contacted me directly in the timeframe promised. Only a text message to say due to missing info, they wouldn't be able to start the repair following day as I had been led to believe. Very disappointed and hope I will have no problems cancelling and receiving a refund”

Helpful Report

Posted 9 years ago

Hi Ben, sorry if you feel there was a lack of communication about when the engineer would be sent. Your repair has been cancelled and you've been provided with a full refund.

Posted 9 years ago

“Person on the call was more interested in selling me insurance than fixing my problem. Was on the phone for 20 minutes without an appointment or next steps. Have decided to cancel the service having shopped around and found someone local who can visit today, charge a tenth of the price and all arranged in a 3 minute phone call.”

Helpful Report

Posted 9 years ago

“I rang today and everything seemed to be okay and I was told that a booking had been made for a repair on Monday 19 Dec for our fridge freezer when I was given the impression that the only question would be what time would suit us on that day. This wasn't the case as I was contacted and told the actual day would be Weds 21 Dec! Customers assume that we are dealing with one company and when we are told certain information this is what will happen not that you subcontract out and the actual booking for the repairs is out of your hands. This is not helpful especially as I spent an hour changing all my appointments from the Monday to other days.....I have now been put on a cancellation notice. All not good!”

Helpful Report

Posted 9 years ago

Hi Andrew, sorry for any confusion with the booked date. We completely understand your disappointment and have done our best to organise your repair at the earliest date available. Our engineers are extremely busy at this time of year and appreciate your understanding.

Posted 9 years ago

“I was told that I would get an appointment on Monday, when I paid, and when the firm who made the appointments for the engineers called they could only do Thursday. I asked for a refund and I found another firm who could do the same thing 30% cheaper”

Helpful Report

Posted 9 years ago

Hello Mr Davis. We tried to book in an engineer for your preferred date, however this was not possible on this occasion. You have been provided with a full refund.

Posted 9 years ago

“Bought the policy on the basis that I could have the repair done on the Thursday, 2 days later. Turned out I have to wait 2 weeks. Not particularly impressed with the service, everyone is helpful but no one is accountable.”

Helpful Report

Posted 9 years ago

Hi Lorna, sorry to hear you have not received the service you expected. As you are aware, there were complications when booking the engineer which has added a delay. We are pleased to hear you find us helpful and we will strive to continue to be helpful and get your appliance fixed asap.

Posted 9 years ago

“First engineer booked didn't turn up. 2nd visit engineer had no equipment to repair fridge/freezer. 3rd visit fridge repaired. Unable to repair ice + water. ( still not working) I had to take 3 days off from work as no am or afternoon time were given until the date of repair.”

Helpful Report

Posted 10 years ago

Hi Paul, we aim to repair appliances quickly and efficiently! We're sorry this particular repair took longer than expected and if we can be of further support please ring us on 0800 8654 111.

Posted 10 years ago

“£200 fixed price including compulsory 1 year insurance to repair oven in 7 days' time. If I hadn't started to lose the will to live 20 minutes into the phone call, I might have gone through with it. I bought a brand new oven plus installation in 5 days's time and 2 year warranty for similar price from Curry's instead.”

Helpful Report

Posted 10 years ago

We're sorry to hear you didn't like the price, EC. You are under no obligation to take out the repair service when we ring to provide a quote. Repair times are usually quicker but depend on engineer availiability. We hope you are pleased with your new cooker but if you have any problems with it or any other home appliances do feel free to get in touch again.

Posted 10 years ago

“What went right? You promise what you can't deliver by relying on franchises who don't uphold your promise of customer service and getting hold of you on the phone is nigh on impossible and utterly frustrating. Never again”

Helpful Report

Posted 10 years ago

Hi Kate. Sorry to hear you were not satisfied with our service. The vast majority of our repairs go well and it was unfortunate that our engineers were particularly busy at the time you needed them.

Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,355 reviews