Told me they could get an engineer out next day, took money upfront & a 1 year breakdown cover. They then pass the job on to a third party who passes the job to a fourth party, neither of whom contacted me directly in the timeframe promised. Only a text message to say due to missing info, they wouldn't be able to start the repair following day as I had been led to believe. Very disappointed and hope I will have no problems cancelling and receiving a refund