Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,355 Reviews

69 %

of reviewers recommend Go Assist Ltd

Company Reviews

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3.7

Based on 1,355 reviews

Customer Service
Communication Channels	Email, Telephone

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Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless, appointment booked for today. So I stay in waiting for them to turn up, or at least call to give me an indication of ETA! It gets to 1pm and I've heard nothing, so I ho to their app to check. As the app is useless, I enter my email and go to my inbox to open the email they send. That tells me I have an appointment (well done GoAssist very helpful) and that I need to call them for an update (isn't that what one would expect to be the primary function of the app?). So calling them, I discover they have changed the appointment to tomorrow! Thanks GoAssist for wasting a day for me!!! H Would it not make more sense to actually call a customer when you are changing their appointment? VERY POOR SERVICE”

Helpful Report

Posted 1 week ago

“Although every member of the team have been brilliant i found the system to be bewildering. Unsympathetic and after 37 futile chasing up phone calls still left me with with an appliance that I was previously reassured was repairable was now a mess not reassembled and ruled none repairable because of parts no longer available leaving me in a.worse situation than at start of the process what a mess with no avenue of sympathetic consideration of compensation.. Roy Smith.”

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Posted 1 week ago

“Do not use Go Assist They don't fix things, they charge a fortune, incompetent engineers and no refunds.”

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Posted 1 week ago

“Call out fee £160 for call out fee. Came back was there 5 minutes. Didn’t fix the problem. Came back didn’t fix it. Had to have my handyman fix the repair. What a rip off. I do not advise using them.”

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Posted 2 weeks ago

“I paid £50 membership fee to loin and c Annealed membership the same day as I found I had the same cover elwhere. I was told the £50 fee would be refunded. Despite four requests it has still not happened nor have even had a reply. Suggest you try another decent firm.”

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Posted 2 weeks ago

“I paid for an emergency repair to my downstairs loo, it took 2 days for the initial appointment, they told me parts would be over £200 and then I had to wait nearly a week for the repair the date after they changed the date. I found someone else to do the job for £150 and asked for refund of the parts, I was told the parts were non refundable so I have asked for them back. Over a week for an emergency repair is unacceptable and the service I have received has been extremely poor. I do not recommend Go Assist”

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Posted 1 month ago

“For anybody out there who is thinking of using this company Please Please don't they are useless unprofessional unreliable and they overcharge for any parts the job may required”

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Posted 1 month ago

“I am very disappointed with my experience with Go Assist. I contacted Go Assist regarding an oven repair because the top heating element was missing a screw. the screw might cost £5, during the booking process, I was encouraged to take out a Go Assist membership at £12 per month. I was told that, with the membership, the oven repair cost would be reduced from £149 to £99. However, I would need to remain a member for 12 months. When the technician visited, I was advised that the entire top heating element needed to be replaced. I subsequently received a quotation for £140.99. After I contacted Go Assist, they offered me a £25 discount, but I still did not feel comfortable proceeding. I decided to cancel the membership and not use their service. However, I was then charged an additional £50. As a result, I have effectively paid around £149 without receiving the repair service. Avoid this company!”

Helpful Report

Posted 2 months ago

“They assured me they could fix my oven, charged me £149 and then said the parts weren’t available. The engineer spent about 5 minutes looking at the oven and then sat on the floor with his phone for about 15 minutes. Local repair company was able to tell me over the phone when I enquired that the parts for that model were unavailable.”

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Posted 2 months ago

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Posted 2 months ago

“No service provided. Refused a refund.”

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Posted 4 months ago

“Very poor customer service, their structure is described to seem helpful but in reality they achieve very little for the cost of thier service. You can always contact them but they never have a direct answer to your questions and will pass you on to another chat box or phone number to call. The slowest repair ive had to deal with. Its been 4 weeks and my fridge freezer is still not fixed. Very unhappy with the way they automatically sign you up to a multi year subscription even though I just wanted one repair. Very untrustworthy company. Recently try to get in contact with them. Their AI chat box doesn't respond to my questions. My emails don't get replies and anytime I speak with someone on the phone they cant give me any information. New update 27/05 - they have only just replied now to my negative review since they have finally booked a repair for my appliances. However, I would not know about this repair unless I had called them this morning. As of writing this, my repair tracking account still shows my parts have not arrived yet and I have had no email confirmation for the supposedly booked in repair. A repair that could only be carried out at thier engineers convenience rather than the customers. Ideally I will never deal with this company again and would recommend to stay clear for your own sanity and wallet. New update 28/05 - I called again this morning. After my call yesterday and them providing a booking for the 03/06 I had not received an email confirmation. Turns out my parts haven't arrived like they said yesterday and my booking has been cancelled. This company is full of liars. Please do not use them.”

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Posted 5 months ago

“Do not use this company’s service. They hide costs and charge unwanted subscriptions. Their engineers are not specialised, and the whole experience felt misleading and unprofessional.”

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Posted 5 months ago

“Never use Go Assist. I made the mistake of using them, the just outsource the work to local engineer who would be much cheaper if I'd book them directly. I was asked if I wanted to subscribe the service, I was absolutely clear I did not want to, it was a one time issue. Anyway, a year later they tried to debit my card for subscription I did not agree to or want. My bank stopped the payment. Be very aware, if you use them (pleas don't) sometime later they will try to debit your card for something you didn't sign up for. DISGUSTING!”

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Posted 6 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 6 months ago

“Avoid. Said they couldn’t source the part as it was obsolete. I sourced the part online within 2 minutes and then fixed the extractor myself.”

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Posted 7 months ago

“Dreadful company. Booked engineer to replace oven light on our Belling Kensington Range Cooker. He arrived late and without the light bulb, then blamed the booking team at Go Assist Ltd. We found a light bulb. Couple of months later the bulb has failed and we have discovered that the engineer has ramed the glass cover on. The work is out of its three months' guarantee period. Expensive and incompetent company, don't use. We now have a Belling engineer booked to sort this out.”

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Posted 7 months ago

“Very disappointed would never use this. Booked an appointment for my fridge freezer (which is only 3 years only) appointment was booked 1 month ago engineer turned up to for repairs later than time slot only to say sorry i cant help. you need a specialist to sort this out. Which will cost me more Not sure if the money will be refunded. would not even give one star. Wish i had read the reviews before”

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Posted 7 months ago

“complete waste of time and money trying to deal with faulty ovens and dishwasher. Money spent, no resolution, costly to cancel”

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Posted 7 months ago

“Paid £150 for my fridge freezer to be repaired as it's began to not get as cold as before. Engineer was here for 5 mins and said it's unrepairable as it might be a gas leak then left. Rang go assist to see if I could get a refund or partial refund as he didn't actually do anything but no you still have to pay the full £150 for the "repair" even if they don't actually fix anything. Would never use this company again and would advice everyone else to avoid at all costs as it's just daylight robbery”

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Posted 8 months ago

Go Assist Ltd is rated 3.7 based on 1,355 reviews