Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.75

3.8 Rating 1,310 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Questions

Metrics

3.8

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for an engineer to come out and fix my pure glow fire. He promised me he had the right man for the job. Cancelled my date twice. When engineer turned up he was a gas engineer. Didnt know anything about electrics. Asked for refund of my £139. They said no you have paid for call out and labour. He pulled plug out and put it back in. It is disgraceful. They sent me a complaints email which didnt exist. I am now going to write a letter to their head office and also my bank are trying to get my money back.”

Helpful Report

Posted 3 months ago

“Disgraceful customer service- still waiting for a refund since 1st October, just keep being fobbed off by a team member, saying ‘I will pass it on! But THEY don’t obviously. A load of codswallop. I still haven’t received my refund.”

Helpful Report

Posted 3 months ago

“Avoid! I regret ever contacting this company. I was persuaded to buy a go assist membership to save money on a washing machine job. The operator failed to explain this was a 12 month membership contract with a £50 cancellation fee. In fact he suggested the opposite as I originally intended just to pay the full price for the job. The job itself was only half done and the communication with the engineer was extremely poor 100% avoid this company, awful service and disingenuous”

Helpful Report

Posted 3 months ago

“Absolutely rip off £225 to fix my dishwasher that still doesn’t work and trying to get me to pay for more parts , engineer hadn’t got a clue , I had to give 1star but wouldn’t if it would let me , stay clear off this firm .”

Helpful Report

Posted 3 months ago

“A complete shower of sh…! Engineer arrived to fix broken washing machine , which we told exactly what problem was. No spares with him even though it’s a common fault. Couldn’t find part no…to which my husband did. Finally when they found the part, they thought 3 weeks for delivery, not including an appointment for fitting was acceptable. Would give NO STARS . Circus🤡”

Helpful Report

Posted 4 months ago

“Avoid . Thieves pleaze do not use these people”

Helpful Report

Posted 4 months ago

“GoAssist misdiagnosed what was wrong with my dishwasher. When the engineer attended to carry out the wrong repair, they did not stay to test it and the dishwasher was still broken. This was reported to GoAssist who ignored me for two weeks then told me they were 'still looking into it'. So over the course of two months all GoAssist has done is waste my time and I'm out £200 for nothing. They've said we would need to pay for yet another repair and no refund on the previous payments was possible. Would not recommend at all - avoid this business.”

Helpful Report

Posted 5 months ago

“I used Go Assist to repair a washing machine that was jammed shut, with water and laundry inside. I paid 139 GBP upfront, and the 'engineer' went to the property 2 days later. He spent 10 mins there in total. He pulled the integrated machine from its fixture in the kitchen, breaking the wooden kitchen panel underneath in the process, he unplugged the machine and turned it on its side, at which point water flooded the machine itself (all of the electrics) and the kitchen. He fiddled around, opened the door, removed the contents, flooded the kitchen some more in the process, fiddled around some more, then stood it up and plugged it back in and told us to put it on in 15 mins and it should be 'fine'. He then left. 15 mins later, the machine goes on and the electrics pop and spark, and the whole house electricity goes. We called the engineer's company (sub-contracted by Go Assist) but said they had no record of this engineer and job. We called Go Asssit and they said they would 'get back to us'. We received an automated email saying the machine had been fixed, then a couple of hours later an other one saying it was beyond repair and here's 40 pounds off a new one that you can buy through Go Assist. Made a formal complaint to Go Assist by phone and email. Low and behold 2 weeks later and still haven't heard back from them. In the meantime, I have had to buy a new machine because that one has had its electrics flooded, but I used a local company called Village Appliances in Reading who have been absolutely super with installing and offering great prices. DO NOT USE GO ASSIST.”

Helpful Report

Posted 5 months ago

“Do NOT use this service. Just phone a local engineer. They attempt to upsell to some extremely expensive membership which offers zero benefit as their prices are above market standard. The cost of a call out with them is significantly above the cost of sourcing an engineer directly and there is absolutely no recourse if the engineer turns up and can’t complete a repair. You just pay £140 for no outcome at all. Avoid at all costs.”

Helpful Report

Posted 5 months ago

“I can't even imagine it!. Go Assist is now demanding I pay extra £50 on top of £108.99 already mis-sold to me without any benefit at all. They are cunning but aggressive and very bullish and very insensitive to customers plight!.”

Helpful Report

Posted 6 months ago

“Stay well clear fraudulant . Unhelpful charged me 240 pounds to not fix my lg freezer when all it needed was a 12 pounds defrost sensor .they said it was uneconomical to repair absolute joke of a company stay well clear”

Helpful Report

Posted 6 months ago

“Despite the initial promising call to arrange a repair for my washing machine, I had a timeslot of 8-1 for an engineer to come out, however the website said the engineer would contact me prior to his arrival. He didn't contact me and the link to contact him didn't work until 9am due to GoAssist not opening until 9. He had showed up at 08:45 as shown on my doorbell cam, and I had no way of getting in touch until after 9, by then it was too late, I get no refund and charged a 2nd time if I want an engineer to try again. I will certainly be warning others on the online communities about this unless I get it resolved.”

Helpful Report

Posted 6 months ago

“Really awful service. Very expensive, try to upsell you to a subscription model upfront. Not clear about the terms and conditions, principal among which is that you can pay vast sums to have somebody turn up and simply say it is unfixable with no labour included. I didn't need to pay £139 for someone to simply tell me what the problem was.”

Helpful Report

Posted 6 months ago

“A lot of effort made by Go Assist and Big Warranties to pull you into their service and then the interest stopped. Paid £139 and the Engineer came out within a few days and very quickly diagnosed the problem with our fridge freezer. Said he would arrange for the part to be ordered. THREE WEEKS LATER, the engineer came back and replaced the part. There are 3 parts to this service - Big Warranty, Go Assist and Go Repair. You are sent automated emails and texts that don't make any sense, when you call you are given conflicting information, misinformation (lies) and fobbed off. If you request to speak with a supervisor, they don't call you back. Although perfectly nice people, they don't take a handle of the problem and deal with it. I lost count of the number of times I was told "the part is on its way" when clearly it wasn't or the wrong part arrived and they had to order it again. The quote for the part was well over the going rate and that was just a google search.... I do not recommend this company at all - try to find a local engineer and you will get a much cheaper, quicker and professional service. I'm not bothering to make a complaint to the company as I know I will just receive an empty sorry and I'm quite sure the service will not improve.”

Helpful Report

Posted 6 months ago

“As the other reviews say- my mother took out a £9.99 insurance policy with this company. Got charged £90 for a call out where the guy did nothing and washing machine seized after he’d gone. They charged me £50 to cancel the policy. Avoid this lot .”

Helpful Report

Posted 7 months ago

“Joined the membership and had to pay upfront before the engineer had come to assess the repair. He looked at the machine and said it needed a new drum. This took him 30 sec. The repair was going to cost an additional £450 which was not going to be cost effective. Next day I tried to cancel the membership but was told I had to pay £50 cancellation fee. I have spent hours on the phone with some very obnoxious men but to no avail . They won't budge . AVOID AVOID AVOID this firm they are a call centre and their prices are highly inflated and don't join the membership because if you do there is no chance of cancelling without a fee even if it is the day after you joined. I paid £112 for a 30 sec call out . BEWARE. AVOID . WORST FIRM I HAVE EVER DEALT WITH .”

Helpful Report

Posted 7 months ago

“Absolutely dreadful phoned to fix my dishwasher think I paid 119 call out charge and then I am paying 9 pounds a month couldn't fix my dishwasher didn't have the parts so ordered a new one this was over a month ago meant be getting a day later now they keep saying it'd not in stock I have paid well over 500 pounds and still no dishwasher”

Helpful Report

Posted 8 months ago

“You took £69.99 out of my account without my permission. How dare you”

Helpful Report

Posted 8 months ago

“I called to get my motorhome fridge fixed engineer came a day late looked at it never touched it said we can't touch it have had numerous calls to them just keep hanging up and saying I can't get my £108.50 refunded which is a joke saying that was the call out charge so now small claims court it is have now found out they take an on going membership charge of £9.99 a month absolutely mind boggling”

Helpful Report

Posted 9 months ago

“Beware! Looks like this company ‘auto renews’ their so called membership without any warning! No emails received to explain this would happen, no warning close to the date the payment was taken. Even when we did use the site, before knowing all this, we had trouble getting someone out to do the repair. Avoid!”

Helpful Report

Posted 10 months ago

Go Assist Ltd is rated 3.8 based on 1,310 reviews