Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,355 Reviews

69 %

of reviewers recommend Go Assist Ltd

Company Reviews

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3.7

Based on 1,355 reviews

Customer Service
Communication Channels	Email, Telephone

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Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elliott Baker was a great guy and did a great job.”

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Posted 1 month ago

“DEan, the appointewd technician, did a good job dispite having to wait a couple of weeks for a spare oven part.”

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Posted 1 month ago

“I find it difficult to give less than 5 stars as the engineer arrived when they said he would and he dealt with the problem without delay. Not a challenging problem though as it was 'just' a problem with a hose..”

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Posted 1 month ago

“If this review was about the engineer I would have given 5 stars . Only 3 stars for GoAssist because when we booked the appointment we were told it would be 2 days later, however when confirmation came via email it was 5 days later. Not good enough.”

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Posted 1 month ago

“Excellent response. Excellent engineer. I was very pleased with the service and the outcome.keep up the good work.”

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Posted 1 month ago

“The engineer was very experienced He new what he was doing First class”

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Posted 1 month ago

“The engineer was fine. He seemed competent and was pleasant in manner. Everything else is a disaster area. Communication is poor, response is virtually non-existent, and repair management impossible. This horrible experiecne was made worse by inane messages which said it was complete when the engineer said he was registering it as incomplete. He apparently had not been told the serial numbers etc I had supplied. The fridge needed a seal for the door and it was going to take a third or fourth vist to fit that and test it. Quite the worst repair experience I have had in 70 years. I have asked repeatedly for all personal data held by your company to be deleted. That hasnt been done either. You have severe work planning and management reporting problems which you should address if you wish to stay in business.”

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Posted 1 month ago

“The repair to my oven was sorted. However I was charged £81 for the spare part, and was offered it for £40 if I joined the monthly warranty scheme. A spare part should be one price, not used as a bargaining tool for signing up.”

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Posted 1 month ago

“I am very disappointed with my experience with Go Assist. I contacted Go Assist regarding an oven repair because the top heating element was missing a screw. the screw might cost £5, during the booking process, I was encouraged to take out a Go Assist membership at £12 per month. I was told that, with the membership, the oven repair cost would be reduced from £149 to £99. However, I would need to remain a member for 12 months. When the technician visited, I was advised that the entire top heating element needed to be replaced. I subsequently received a quotation for £140.99. After I contacted Go Assist, they offered me a £25 discount, but I still did not feel comfortable proceeding. I decided to cancel the membership and not use their service. However, I was then charged an additional £50. As a result, I have effectively paid around £149 without receiving the repair service. Avoid this company!”

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Posted 2 months ago

“They assured me they could fix my oven, charged me £149 and then said the parts weren’t available. The engineer spent about 5 minutes looking at the oven and then sat on the floor with his phone for about 15 minutes. Local repair company was able to tell me over the phone when I enquired that the parts for that model were unavailable.”

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Posted 2 months ago

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Posted 2 months ago

“No service provided. Refused a refund.”

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Posted 4 months ago

“Very poor customer service, their structure is described to seem helpful but in reality they achieve very little for the cost of thier service. You can always contact them but they never have a direct answer to your questions and will pass you on to another chat box or phone number to call. The slowest repair ive had to deal with. Its been 4 weeks and my fridge freezer is still not fixed. Very unhappy with the way they automatically sign you up to a multi year subscription even though I just wanted one repair. Very untrustworthy company. Recently try to get in contact with them. Their AI chat box doesn't respond to my questions. My emails don't get replies and anytime I speak with someone on the phone they cant give me any information. New update 27/05 - they have only just replied now to my negative review since they have finally booked a repair for my appliances. However, I would not know about this repair unless I had called them this morning. As of writing this, my repair tracking account still shows my parts have not arrived yet and I have had no email confirmation for the supposedly booked in repair. A repair that could only be carried out at thier engineers convenience rather than the customers. Ideally I will never deal with this company again and would recommend to stay clear for your own sanity and wallet. New update 28/05 - I called again this morning. After my call yesterday and them providing a booking for the 03/06 I had not received an email confirmation. Turns out my parts haven't arrived like they said yesterday and my booking has been cancelled. This company is full of liars. Please do not use them.”

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Posted 5 months ago

“I have complained to this company about the charges made .Paid up front for appliance repair then charged on day for part no.invoice 2 lots of VAT paid.No.mention of paying extra for parts...15mins the engineer was here I had told them what part but didn't think to let me know cost prior to the visit so I could compare..no invoice to check the membership discount.”

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Posted 5 months ago

“Do not use this company’s service. They hide costs and charge unwanted subscriptions. Their engineers are not specialised, and the whole experience felt misleading and unprofessional.”

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Posted 5 months ago

“Never use Go Assist. I made the mistake of using them, the just outsource the work to local engineer who would be much cheaper if I'd book them directly. I was asked if I wanted to subscribe the service, I was absolutely clear I did not want to, it was a one time issue. Anyway, a year later they tried to debit my card for subscription I did not agree to or want. My bank stopped the payment. Be very aware, if you use them (pleas don't) sometime later they will try to debit your card for something you didn't sign up for. DISGUSTING!”

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Posted 6 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 6 months ago

“Avoid. Said they couldn’t source the part as it was obsolete. I sourced the part online within 2 minutes and then fixed the extractor myself.”

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Posted 7 months ago

“Dreadful company. Booked engineer to replace oven light on our Belling Kensington Range Cooker. He arrived late and without the light bulb, then blamed the booking team at Go Assist Ltd. We found a light bulb. Couple of months later the bulb has failed and we have discovered that the engineer has ramed the glass cover on. The work is out of its three months' guarantee period. Expensive and incompetent company, don't use. We now have a Belling engineer booked to sort this out.”

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Posted 7 months ago

“Very disappointed would never use this. Booked an appointment for my fridge freezer (which is only 3 years only) appointment was booked 1 month ago engineer turned up to for repairs later than time slot only to say sorry i cant help. you need a specialist to sort this out. Which will cost me more Not sure if the money will be refunded. would not even give one star. Wish i had read the reviews before”

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Posted 7 months ago

Go Assist Ltd is rated 3.7 based on 1,355 reviews