Despite the initial promising call to arrange a repair for my washing machine, I had a timeslot of 8-1 for an engineer to come out, however the website said the engineer would contact me prior to his arrival. He didn't contact me and the link to contact him didn't work until 9am due to GoAssist not opening until 9. He had showed up at 08:45 as shown on my doorbell cam, and I had no way of getting in touch until after 9, by then it was too late, I get no refund and charged a 2nd time if I want an engineer to try again. I will certainly be warning others on the online communities about this unless I get it resolved.