Kenneth Bernthal
Repair Number LBR 52599 I contacted this company on 5th October for a repair to an Electrolux EOD 5310 oven. I was also persuaded to take out Breakdown insurance for this item and my Hob and Extractor. The repair was to be done on 8th October. On the afternoon of 8th October I was advised that the engineer was unable to fine spare parts for this Oven. Tis was a surprise as the spares very readily available on the Internet. After exchanging emails on 9th October it transpired that the company had asked for a repair of a Fisher and Paykel oven using the details of my Electrolux oven. The correct details were finally established and I was promised that an engineer would be in touch the arrange to undertake the repair. As I had not been contacted by the engineer I used this company's on lone chat service on 12th October, it is useless to use their phone lines as the wait time. in my experience is excessive. I was assured that the repair would be rebooked and the insurance policy details corrected. THe repair was finally effected on the evening of 16th October ibn a satisfactory manner. I have not yet received the corrected Insurance documents . I paid for the parts before the engineer left. This morning I have received a text message that my oven can be repaired and providing a link to arrange the repair!! I am therefore completely dissatisfied with the service provided
3 months ago
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