Originally scheduled between 12 and 4 pm on Thursday to pick up and dispose of heavy television and tv stand. Heard nothing from the assigned driver, so I called at 4 pm. Driver was unfamiliar with our house as a customer and said that he would call with ETA after getting to his next stop. Nothing further from this driver. Called at 5:30 pm and left a voice mail message. No response. At 6 pm I called LoadUp. Morgan tried to contact driver with no success, so she rescheduled project with a different driver for 8 am to noon slot Friday. New driver called this morning about 7 am saying he was about one hour out. They showed on time and within 15 minutes, they completed their assignment. Good recovery by Morgan of LoadUp.