LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,438 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Loader was having vehicle problems all day, could not complete the delivery. There should be a system set to pass the order to another contract loader if this happens, instead of keeping the order with on dedicated loader”

Helpful Report

Posted 14 hours ago

“They arrived on time and kept me updated with their arrival schedule. They were efficient, careful and friendly when moving my furniture, so I recommend their services.”

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Posted 20 hours ago

“Great service! Changed last minute and very easy to reschedule. Pickup driver Alan very pleasant n went above n beyond to help me. Thanks!”

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Posted 21 hours ago

“They did all that was asked to do and were very careful in unloading and bringing all my belongings in my new home. I am thankful for the workers they were very pleasant. I would recommend your company anytime. Thank you for making my unloading great, comfortable, and most importantly pleasant. The flow was awesome.”

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Posted 23 hours ago

“Easy to schedule. Loader arrived on time. Jose was professional, kind, and got the job done.”

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Posted 1 day ago

“Great service, friendly, personable, and did a great job explaining things! They showed up when they said they would, and it was so nice to not have to plan my day around this! Absolutely recommend”

Helpful Report

Posted 1 day ago

“We used LoadUp to haul off a very large commercial grade treadmill that was in a bonus room upstairs. We booked it on Wednesday for Friday afternoon which was great that we didn’t wait long. The person assigning the team contacted me in the morning to confirm and notified me roughly 15-30 minutes before arrival. The two gentlemen (Robert and another man) were right on time and immediately started. It was very tedious given the significant weight and the staircase turning at the landing but they got it done efficiently and were on their way. Highly recommend this company and this particular crew. Excellent.”

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Posted 1 day ago

“The two men that came did a great job. They were very professional and respectful of the apartment. Thank you Loadup.”

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Posted 1 day ago

“The furniture pick-up went very smoothly,they were very nice.”

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Posted 1 day ago

“I was very pleased with the exceptional service. The team was very professional and curteous. I would highly recommend Bobbie Duncan.”

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Posted 1 day ago

“They were quick and efficient. We're very pleased.”

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Posted 1 day ago

“The 2 men who showed up to remove an ol sofa bed from our home were both Foreigners. The main guy could speak some English, but the 2nd in command could not speak or understand English, and seemed to be an Illegal Alien. I showed them the sofa and began explaining things to them when they started speaking spanish to each other in front of me and a few of my family members. I asked them nicely & gently not to do that cause I couldn't understand them. The main guy became Incensed, and his eyes turned Demonic. He berated me and said they knew what they were doing, and I could just leave. they said this to me IN MY HOUSE !!!! I left the room and quickly got my family members to go to the lower floor, I was that nervous of these guys.I went to an adjoining room and let them do their work, but watched them. Keep in mind, the day before, I removed 2 inside doors to help them with their move. We also moved the stove 8 ft. across the kitchen to help them. We also directed them to pull their moving truck all the way into our backyard, so they didn't have to move it that far. A lot of good being nice got me, huh ?? At the end the main guy, in broken English, berated me again. He said they had to take the sofa out in pieces, because the and counters were in the way (🤣😂) and it wouldn't fit thru the doors (you mean the ones I removed the day before ?? 🤣😅) and that it was my FAULT. I knew I had to give them the Tip I set aside for them (the one they didn't deserve), because if I didn't there would probably be some retribution on their part against us with some property or auto damage from them a few nights later. JUST HORRIBLE !!!”

Helpful Report

Posted 1 day ago

“Your team was courteous and efficient. The item was awkward, but Kevin and his coworker navigated the twists and turns expertly. I look forward to using LoadUp in the future.”

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Posted 1 day ago

“Nope, Never again!”

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Posted 2 days ago

“Mark was great! Fast, professional and courteous.”

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Posted 2 days ago

“The removal of my couch went very well .Miguel and his helper were friendly and competent .I would definitely refer you to friends .Thanks.”

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Posted 3 days ago

“These young guys did a great job. Efficient. In& out! No problems! Thank you.”

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Posted 3 days ago

“The removal of my couch went very well .Miguel and his helper were friendly and competent .I would definitely refer you to friends .Thanks.”

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Posted 3 days ago

“Very nice people, quick and easy pick-up.”

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Posted 4 days ago

“Pickup for king size bed, but because box spring comes in 2 pieces wouldn’t pick up 2nd 1/2 of box spring.”

Helpful Report

Posted 5 days ago

LoadUp is rated 4.6 based on 5,438 reviews