LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,691 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,691 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Ran 1.5 hours late, otherwise fine.”

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Posted 21 hours ago

“Ran 1.5 hours late, otherwise fine.”

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Posted 22 hours ago

“The person who came to take my mattress and topper was very nice, polite and did a great job. However I chose a date and time to pick up these items . No one came between 8-12pm as I asked. When I called, a machine said that they will search for another driver and was it okay to extend the pick-up time till 8pm. I wanted the items gone so wasting my whole day I guess was not okay but what else can you do. Then at 7:30pm someone arrived. This system of finding drivers to do the job on the day requested is absurd. There must be a better way.”

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Posted 1 day ago

“Originally given a window of 8a.m-12p.m that was changed to anytime up till 8 p.m. They did not arrive until 9:30 p.m. Though they were very efficient once they got here. Latoya did keep me informed of delays,which I appreciated.”

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Posted 1 day ago

“On time, great service, friendly knowledgable and trustworthy!”

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Posted 2 days ago

“Clean, fast, and great work”

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Posted 4 days ago

“Thank you for your good services.”

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Posted 4 days ago

“Requested a custom removal service using pictures to identify exact amount. Remover was sent with incorrect size truck and did not complete the job. LoadUp refuses to provide an answer as to why they cannot have someone return to complete the work or refund a reasonable amount. Be weary of this scam.”

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Posted 4 days ago

“It was very easy to schedule my king size matress set up and removal. Jack showed up at the beginning of my appointment window. So I didn't have to wait 4 hrs. Everything worked perfectly and he hauled all packing materials away.”

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Posted 5 days ago

“Great experience, exceeding expectations. I recommend them highly”

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Posted 5 days ago

“The movers were friendly and efficient. It only took a few minutes to move the furniture out.”

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Posted 5 days ago

“The friendly Duo were very helpful. They communicated well. Went above and beyond. They were very caring and patient. I would use them again.”

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Posted 5 days ago

“The loader and his assistant were on time, very knowledgeable and got the sofa bed out and away. 5 stars to them.”

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Posted 5 days ago

“Most Excellent communication, on time, worked hard, great experience with laborers!”

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Posted 6 days ago

“The loaders were on time and were fantastic! So grateful Ike for their assistance!”

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Posted 1 week ago

“Loadup was easy to use and Juan was friendly and worked quickly!”

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Posted 1 week ago

“I asked for my stuff to be donated. Most of it still in there original boxes. First time a team came out they had a trailer that was covered with spilled paint. Obviously they were going to the dump. I did not accept those loaders. So load up sent new drivers out who specialize in sorting and donating or recycling. I worked next to Chris and Frank during the project and got to speak with them. They were awesome and they are the reason this went to 4 star. Also customer service was willing to send a new team so that was very helpful as they understood the situation. If they had sent me Chris and Frank the first time, hands down, 5/5!”

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Posted 1 week ago

“Professional, courageous, efficient. Wonderful communication as far as time frame. I would highly recommend this company.”

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Posted 1 week ago

“The two gentlemen kept me advised as to when they were going to arrive. They then called when they were 30 minutes out. When they arrived they verified what was being taken out. They were punctual, professional and they were amazing!”

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Posted 1 week ago

“The actual pick up was quick, but the experience beforehand was incredibly frustrating. I tried several times to add another item both over the phone and through text and was unable to do so. Now I need to figure out getting rid of my bed frame separately.”

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Posted 1 week ago

LoadUp is rated 4.6 based on 7,691 reviews