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LoadUp Reviews

4.6 Rating 4,509 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

4.6

Based on 4,509 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

LoadUp 5 star review on 19th May 2022

LoadUp 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.”

Posted 2 hours ago

“I was not able to be at my aunts place for pick up and the driver called once he was there to just verify everything that needed to be picked up. Much appreciated that!!”

Posted 12 hours ago

“LoadUp provides such an excellent service! Sometimes you just need some help moving "stuff" around, without the hassle of hiring a moving company. I will definitely use this company again.”

Posted 15 hours ago

“The service was very good and the team was very polite , well behaved personalities. Thanks again”

Posted 15 hours ago

“Next day service, thank you”

Posted 16 hours ago

“Jorge was amazing. We had an appointment from 8-12. He contacted us in plenty of time to tell us he was on a call that was going to take a lot longer then they thought, just incase we had to run errands or go to work for a while. He texted us when he was on the way and when he arrived. The team was nice, thoughtful and very helpful. Would so recommend them to anyone.....”

Posted 21 hours ago

“Communication was fantastic. Driver notified prior to pick up. Everything went on time and smoothly.”

Posted 1 day ago

“Fuad was very nice and professional and fast! He was done in no time!”

Posted 1 day ago

“The gentle were excellent.”

Posted 1 day ago

“Couldn't be more pleased with the experience. Terrific guys who were a pleasure to have in our home.”

Posted 1 day ago

“Thank you for very professional work!”

Posted 1 day ago

“To my surprise, they did great job and it was done fast, too!”

Posted 1 day ago

“Customer service was outstanding and responsive with updates.”

Posted 1 day ago

“I searched for a company to remove a couch for my daughter. LoadUp was very professional from initial call to final call with Jamel who removed the couch. I was kept informed from beginning to end. The cost was extremely reasonable. A substantial difference from the competition. Will recommend n use them again.”

Posted 1 day ago

“These guys were awesome fast and friendly,I want to give 10 stars.”

Posted 1 day ago

“The service was great, they were on time and very nice, great staff! Highly recommend!”

Posted 2 days ago

“Friendly, polite and efficient. Thank you !”

Posted 2 days ago

“Do Not Use This Service. It is a scam. Approximately 3 weeks ago, Movers were scheduled to move items between hours of 8-12. The contract indicated it was a switch out. Meaning a dresser from a storage facility to an apartment. Other items in the storage facility were to be removed and discarded. It was a 2 man job. The loader arrived at the storage facility with a pickup truck loaded with oil cans. Moreover, he could not possibly move the dressers alone. Moreover, the Loader arrived at the facility well past the agreed up times of 8-12 pm. Although, the problem was on Loadup's end, I did not receive a refund. Also,the loaders have to dispose of the discarded items at their own expense. They barely make any money. DO NOT USE THIS COMPANIES SERVICE, IT'S A SCAM!”

Posted 2 days ago

“Great service! Arrived early and quickly loaded the items. Would use again.”

Posted 2 days ago

“I needed to cancel a trampoline break down and pick up service about a month before scheduled service and was still charged 20% of total service price. No service was provided and I gave ample notice before cancellation. I am leaving a bad review because the cancellation policy is harsh for a service that requires upfront charge. Terrible.”

Posted 3 days ago

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LoadUp is rated 4.6 based on 4,509 reviews