LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,201 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“I have had MANY delivery services over my many years. I have to say , RAUL today was a godsend ! He was just a super nice person, strong , hardworking and very kind! I told him I’d have to get my handyman to adjust my headboard to accommodate my new PUFFY mattress and he immediately offered to do it for me !!! I was shocked and so incredibly grateful ! It took 5 mins ( two screws on each side very easy ) buttt that’s not the point ! The mattress was hanging over the bottom edge of the frame as the headboard was too low and the PUFFY mattress is 3” thicker than my previous mattress sooo the headboard needed to be lifted up higher . Again , it was just a fantastic surprise that he was willing and able to help . Couldn’t be happier with your WHITE GLOVE SERVICE ! Can’t wait to sleep in my new bed ! Thanks again Raul , and be blessed !”

Helpful Report

Posted 15 hours ago

“I set a pick-up timeframe from 12 - 4 pm, and it happened until the next day. This is very unfortunate when the location for the pick-up is in a business, and we close at 5 pm, and the estimated time was at 5:24pm. This will be the last time I used load up.”

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Posted 1 day ago

“guys arrived promptly when they said they would. Friendly, organized and good workers! Had entire load loaded and ready to go quickly. Woudl be happy to use then again if the need arises!”

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Posted 1 day ago

“Guys were great, friendly!”

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Posted 2 days ago

“The team that came out worked quickly and unfortunately didn’t use the door leading to the garage to remove all the items. They used the front door which has a screen door and they barreled through it and bent the screen door frame and now it’s pulled out of the frame. Thankfully it still closes but I now have to get it fixed or replaced.”

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Posted 2 days ago

“He was great!”

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Posted 3 days ago

“He was great!”

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Posted 3 days ago

“David from LoadUp and his partner did a top-notch, professional job removing my mattress through Titan/Brooklyn Bedding. They were courteous, friendly, prompt, and fast.”

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Posted 3 days ago

“Good and on time service”

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Posted 5 days ago

“Carlos was professional, considerate, and prompt. Highly recommend!”

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Posted 5 days ago

“While the "loader" did finally arrive and haul away our furniture after 8 pm in the dark (long after an 8-12 window had passed), this caused us a bit of anxiety as we were expecting new furniture and we had to have the people delivering the new furniture remove the old. This was likely our fault for our late booking (the day before), but we had hoped for a better sequence of events. However, the company was easy to deal with, it is nice to be able to charge the bill rather than come up with cash, and they did refund the difference between inside pickup and outside.”

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Posted 6 days ago

“Did fine as usual, I’ve used these folks before and they’ve done what they say, show up on time, friendly and efficient. One last thing, if your driver is alone help em load, remember we all trying to help each other through the maze of life. Peace all happy 2026 halloween 🎃”

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Posted 1 week ago

“Communicated day of pick up with eta and were prompt and courteous.”

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Posted 1 week ago

“Everything went super smooth! Will definetly use again!!”

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Posted 1 week ago

“Smooth and easy to reach them . My empty boxes were picked up same day and there were no hassles at all . They’re also understandable and are willing to address your concerns and challenges. The driver was also nice and did a good job”

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Posted 1 week ago

“The drivers were very nice and professional. The Loadup website is terrible to use if you are trying to get rid of multiple items that are in different categories. I had to change our order to add more items and ended up having to call. All the people at Loadup were nice; it's just that the website is so frustrating that it didn't make the experience perfect.”

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Posted 1 week ago

“Quickly came and removed items. Prices were good. I will definitely call them again.”

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Posted 1 week ago

“Absolutely no problems. I would use this service again”

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Posted 1 week ago

“Great ! On time and no nonsense! Price is worth it!!!”

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Posted 1 week ago

“Prompt, efficient and friendly pros!”

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Posted 1 week ago

LoadUp is rated 4.6 based on 8,201 reviews