LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,844 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Jarred was just wonderful - very personable and efficient. He made it a very easy process throughout, and did a great job of communicating with me during the day. He is an asset to your company!”

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Posted 11 hours ago

“Easy to schedule; prompt reply; pickup was on time. Happy with the service. Thanks”

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Posted 19 hours ago

“LoadUp did not communicate well with the debris hauler. We specifically agreed that they would take the pool apart and haul it to the dump. When they arrived, they were not prepared for disassembly and had to return 2 days later with help.”

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Posted 21 hours ago

“This cabinet was bulky, heavy, very difficult to move down stairs with a 360 degree turn. It gave LoadUp quite a challenge to resolve, but the two movers addressed it in a coordinated, determined and efficient way! Congratulations to them, we were impressed and thank LoadUp and their well chosen movers for an excellent, outstanding job!”

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Posted 1 day ago

“On time, very quick and professional”

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Posted 1 day ago

“Very easy to schedule a pickup. I had heavy mahogany bedroom set but Damon the driver was able to get it out from 2nd floor no problem with a helper. I’m pleased with the service.”

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Posted 1 day ago

“Very Nice and thorough Took away all old stuff and garbage Would definetely recommend”

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Posted 2 days ago

“Very Nice and thorough Took away all old stuff and garbage Would definetely recommend”

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Posted 2 days ago

“Terrible customer service. Placed online order and payment taken immediately. Within an hour I needed to modify the order but no customer service available, so I cancelled. I tried calling multiple times, requested a call back and never received it. You can't speak to anyone on the phone, only via text thread or email. They charge a 20% cancellation fee, even though no services or action has been rendered except for what occurred on the back-end of their online platform. It's an unfair and greedy business practice. I disputed the charges and received an email saying they give a 15-minute grace period to cancel, but that's not stated anywhere on their website. When I queried this (all via email) they confirmed they don't list it out. Reporting this business to the Better Business Bureau.”

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Posted 2 days ago

“Jose was awesome. Very cordial, quick & efficient. He made a heavy task look easy! I was very appreciative of his time & effort.”

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Posted 2 days ago

“Excellent service. Arrived on time, professional and efficient.”

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Posted 2 days ago

“Load Up removed a couch and microwave for us. Easy scheduling, reasonable pricing. Our mover Anthony was exceptionally nice and professional. A very positive experience!”

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Posted 3 days ago

“The entire process was simple and easy from beginning to end. Glenn and Daniel were nice, professional and very efficient in getting the job done fast with removal of old patio furniture.”

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Posted 3 days ago

“LoadUp is a phenomenal service! I had looked for years for a service that would haul away an entire home gym at a price that didn't require I take out a second mortgage. LoadUp was the answer! The team was professional, efficient and swift. Cannot recommend highly enough!”

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Posted 4 days ago

“Juan was polite, fast and efficient.”

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Posted 4 days ago

“Juan was polite, fast and efficient.”

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Posted 4 days ago

“Scheduled for between 8 and 12, didn't arrive until 1:49. Had to wait around for pickup not allowing me to leave for work.”

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Posted 4 days ago

“The communication was good. He showed up on time and removed our bed quickly and was very nice. We’re very happy. Thank you”

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Posted 4 days ago

“Very professional. Well informed regarding timeframes for delivery. Will use again.”

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Posted 4 days ago

“Having used the competition in the past I will exclusively use Loadup from now on.”

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Posted 5 days ago

LoadUp is rated 4.6 based on 7,844 reviews