LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,299 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“I'm so glad I found LoadUp Junk Removal! Two friendly gentlemen arrived on time, whisked my stuff out of the house, documented everything and were in and out in 15 minutes. I had a 100% hassle-free experience with LoadUp.”

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Posted 1 hour ago

“I am a first time customer. When I called Loadup for the first time, I spoke to Gel, who answered the phone. Her pleasant voice and handling my questions were awesome!! When asked about pricing, there were no hesitation and no recommendation to send someone out to review the items I wanted to remove. Gel gave me the price quickly. I especially, was happy to be able to schedule the pick-up the next day. When Loadup arrived today, the gentlemen were, professional, quick, and polite. I would highly recommend "Loadup" to all my friends and family. Very Happy Customer from Bedford, MA GO PATSS!!!!”

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Posted 3 hours ago

“Great experience! On time, quick, efficient, personable. Kayla was terrific! Thank you Load Up!”

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Posted 4 hours ago

“Firstly, the gentleman who showed up was friendly and helpful. However, he was by himself and just about not able to load, w/no ramp, a bigger and more awkward item. Without a ramp, he should have had a second person. I saw the name Katie as the driver and thought he might have someone else with him. In the end he did a great job and I am happy to have that stuff gone! :-)”

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Posted 1 day ago

“The two men were polite, where able to move sofa and loveseat quickly, and they were on time. Thanks!”

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Posted 2 days ago

“I had a five piece sectional that needed to go and didn’t know who to call. Found LoadUp via a Google search. Process was easy from start to finish. Scheduling was a breeze, and pick up even more so. My loader, Veronica, was very friendly. I am pleased with my experience LoadUp.”

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Posted 2 days ago

“Drivers communicated about pickup, arrived on time, were VERY careful and polite. Awesome experience.”

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Posted 3 days ago

“They did a great job. They communicated the time frame prior to their arrival, communicated when they were on the way, and got here right on schedule. They were also fast and efficient! Thanks so much for a great service!!!”

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Posted 3 days ago

“Very efficient On time and took care of Everything very quickly. Very nice folks”

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Posted 3 days ago

“Great job Andrew!! Thanks.”

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Posted 4 days ago

“They did a fantastic job with taking my request on the phone and very pleasant picking up what I had them. Good job.”

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Posted 4 days ago

“Superior service! Communication with staff was excellent upon placing order. Ask for Evan, Mary or Chris for listing items and receiving estimate. The gentlemen who arrived for removal were extremely polite, efficient and very solicitous to protect walls and ceiling. They left my basement swept and clean. Highly recommend this company.”

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Posted 4 days ago

“Pick-up was scheduled between 8 - noon. Didn't arrive until 7pm. Aside from that, everything was great. William and Tony were the best.”

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Posted 5 days ago

“Negative: I'd give a low score because they should have put a blanket on my stairs to prevent scraping off the paint!! I should file complaint. They barely spoke English. Younger one did help me find the cu.ft of my old fridge. They were fast but I didn't get one simple positive vibe from them at all. Interactions leave a memorable impression. They barely spoke at all, is it a language barrier? They should have said, “sorry, we don’t speak English.” Oh well, I’m sure they are good employees. Could improve though.”

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Posted 5 days ago

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Posted 5 days ago

“The loadup was fast and efficient”

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Posted 5 days ago

“The reps were very nice, Understanding, did the best job setting up my bed and taking the old frame away. Best delivery I ever had from all the years when I had this kind of service . Very professional and kind. They desired highly recognition for the professional job they did for me thank you.”

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Posted 5 days ago

“My experience with LoadUp was amazing. From the ease of texting the info. and request, to receiving a quote within a day, to the amazing 2 gentlemen that came to pick up my furniture. They were extremely professional, courteous and treated my home like their own. Highly recommend to anyone and would definitely use again.”

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Posted 6 days ago

“Cynthia was really the best , ahe arrived on time and was polite and respectful”

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Posted 6 days ago

“Professional, polite, hardworking, and reasonable pricing. Easy to book a job. They did three jobs for me. I highly recommend Load Up!”

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Posted 1 week ago

LoadUp is rated 4.6 based on 7,299 reviews