LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,503 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

Helpful Report

Posted 7 hours ago

“When the driver arrived, they were personable and accomplished the item removable. The lower review, however, is due to the timeliness (or lackof) of their arrival. My scheduled pickup time was 8am-12pm... a 4 hour window. They finally arrived after 1:30pm... more than 1 1/2 hours past the scheduled time. Why give a scheduled time if not able to meet it...”

Helpful Report

Posted 13 hours ago

“Loadup was contracted to move and install Cal-king mattress and adjustable base bed frame plus remove old mattress AND packing trash; the adjustable base arrived on a pallet and is a heavy pig to move. I moved/set-up the mattress before to Loadup arrival. The 2 women contracted by loadup were nice, hardworking, but definitely out of their depth for moving the Cal-king adjustable base bed frame to an upstairs bedroom. They struggled to carry the 1 piece bedframe from garage to front door, and I had to help them carry upstairs because was otherwise impossible for them. I also had to help them with set-up They were able to move old queen size mattress out of the house without much difficulty. They loaded-up the packing trash but said their boss wouldn't allow them to take the shipping pallet because "wasn't part of job." She was apologized and said "she didn't want to get fired." I explained that all the shipping trash was definitely part of the job, and included the shipping pallet; call your boss and tell him you are taking the pallet. After a few minutes on the phone he requested "another $20 for the pallet" - my response was "absolutely not." He finally capitulated and the pallet was gone. I don't blame the 2 women assigned this job, but the dispatcher and management who thought they could accomplish the tasks and then short me on the scope of work.”

Helpful Report

Posted 15 hours ago

“they did excellent job thank you”

Helpful Report

Posted 1 day ago

“Very friendly customer service. I had an issue when I placed my order and it was rectified quickly. I like that you itemize the load so you know exactly what you are paying. I Can’t believe they were Able to remove my stone patio table off my deck without taking it apart. You get updates on arrival and showed up within the time window. I thought the price was very reasonable for this load. It was a bit of a challenge maneuvering the deck stairs but Cameron and his colleague were Able to do it . Highly recommend .”

Helpful Report

Posted 1 day ago

“Gentleman did a great job moving furniture and loading up items to be disposed of. Good experience.”

Helpful Report

Posted 1 day ago

“Hard working , on time and polite”

Helpful Report

Posted 1 day ago

“The service was great! Could used a more heavy duty truck it all worked.”

Helpful Report

Posted 1 day ago

“highly recommended”

Helpful Report

Posted 1 day ago

“Martin did a great job and was nice! I helped a little bit but he was the lead! Thank you so much for your expert help!”

Helpful Report

Posted 1 day ago

“Najeer was very professional & pleasant. He arrived on time and had everything loaded in less than hour. I would definitely use Load Up services again. Thank you so much.”

Helpful Report

Posted 1 day ago

“I appreciated the guaranteed pricing when I made the reservation. You do prepay for the service but I used another junk removal service for my spare bedroom furniture and the haggling was unpleasant for me. The assigned crew showed up on time and the communication was excellent on the day of the removal. Would definitely use again!”

Helpful Report

Posted 1 day ago

“Tyree and his crew, Samuel and Isaiah were professional, courteous and worked together as a very efficient team to empty our storage space and load it onto their trailer. They reflect positively as representatives of LoadUp and we would definitely recommend using this business when you are in need of help moving.”

Helpful Report

Posted 2 days ago

“On time. Courteous. Completed the job effectively.”

Helpful Report

Posted 2 days ago

“Muy amables los muchachos y muy punctuated estoy satisfecha con su trabajo gracias”

Helpful Report

Posted 2 days ago

“The guys were great. A father and son team Got here loaded up and out. We had a great conversation. I really enjoyed them both.”

Helpful Report

Posted 2 days ago

“Todo perfecto gracias”

Helpful Report

Posted 3 days ago

“Transparent pricing and efficient / friendly movers! We had no issues. Would recommend.”

Helpful Report

Posted 3 days ago

“Service was great. I had to tun out, so I left items outside by garage. Everything was gone when I got back home. Communication was good. Always happy with the service.”

Helpful Report

Posted 3 days ago

“Timely communications. Reasonable prices. Pickup was on time. Polite and professional. Would use again.”

Helpful Report

Posted 3 days ago

LoadUp is rated 4.6 based on 7,503 reviews