LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,121 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,121 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional”

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Posted 3 hours ago

“HE was great. Friendly and took care of making sure it was a very great experience”

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Posted 4 hours ago

“All crews were awesome! They did a wonderful job and they kept clean the space after removing all stuff I requested. I love their work and I love all crews! I am so happy to know them today :) Thank you very much for all your kind works! Thank you!!”

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Posted 5 hours ago

“Quick and professional. Friendly staff knew what they were doing. Excellent!”

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Posted 22 hours ago

“I was very impressed with the loaders. They did an excellent job”

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Posted 1 day ago

“The day of delivery went just fine, Slik did an excellent job. But delivery was supposed to be the Saturday before and it got cancelled at the last minute because you couldn't make arrangements for a deliveryman, after I waited around all afternoon. So a good, not a very good.”

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Posted 1 day ago

“very well polite”

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Posted 1 day ago

“Constant communication,on time, efficient, polite and assisted me with my needs. Devin and associate were great.”

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Posted 1 day ago

“Corey from LoadUp was fantastic! He arrived on time, worked quickly and professionally, and cleared out our entire garage with ease. Super friendly and efficient — highly recommend!”

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Posted 1 day ago

“Called yesterday to schedule removal of a baby grand piano. It only took several minutes to schedule and the loaders came today for removal. Communication was great through the whole process and loaders were very respectful.”

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Posted 1 day ago

“The first crew LoadUp sent was awful. Incomplete work, stumbling intoxicated(I could smell them upstairs when they were in the garage), didn't know how to do their jobs at all, and SHOWED BACK UP BANGING ON MY DOOR because they told the crew that we had made a complaint. We had to call LoadUp again to get them to leave. 0/10 I had to call at least five times to get taken care of, without a consistent point of contact. Took all day to get a new group sent out. The new crew was phenomenal. 10/10 They redid the work the prior crew had poorly done, listed everything without incident, and finished early. The disparity in service is terrifying, and I would hesitate greatly before using the service again, or recommending the service to anyone. We are 18 hrs behind schedule with a 48 hour van rental. Overall: Initial Crew 0/10 Customer Service: 8/10 The guy who TOLD THE CREW ABOUT OUR COMPLAINT: 0/10”

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Posted 2 days ago

“This was an excellent experience. Davin and his helper worked very hard and went out of their way to make sure I was satisfied with the assembly of my Modular’s sectional. I would definitely use them again.”

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Posted 2 days ago

“Upon moving our mother suddenly into hospice, we needed to clear our her room at the memory care facility she called home. LoadUp have is an excellent out-the-door quote with no hidden fees for the following day. They would have come the same day but we called fairly late. The service was excellent: friendly, professional, swift and thorough. I'm so grateful I found them!”

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Posted 3 days ago

“everything went fine, JOHN who delivered and put together the bed was excellent in doing so and very polite which was very much appreciated ! i had a very good night sleep after sleeping in a chair recliner a few nights waiting for my awesome adjustable bed to come !! you have a very pleased customer here enjoying every minute of the NECTAR BED and LOADUP services....thank you..”

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Posted 3 days ago

“Excellent service and staff Great job indeed”

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Posted 3 days ago

“Excellent service and staff Great job indeed”

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Posted 3 days ago

“Quick and easy.”

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Posted 3 days ago

“Great experience - scheduled a pickup two days out and Kyle showed up on time, friendly and on time. I have used several trash pick up company’s in the past ( being in the construction industry) the ease and schedule puts this company on top!”

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Posted 3 days ago

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Posted 3 days ago

“Great service!”

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Posted 3 days ago

LoadUp is rated 4.6 based on 7,121 reviews