LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,127 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“They were very careful and did a great job. I had to change my time and they were very accommodating. Thanks.”

Helpful Report

Posted 8 hours ago

“Please do not have this company move you or your family members as I had one of the most frustrating horrible experiences dealing with the company. It promised to help me move only 2 pieces of furniture (twin hospital bed and recliner)for my elderly Mom’s who lived at an assistive living facility. The order was to be done in a short period of time . That promise was broken by this company.only. It kept confirming 4 hour time windows then canceling because no team could honor that time slot? Then I had to call THEM to see where the team was only to find out the company put my move on the next day ‘s schedule ?? Next the company sends me a text confirming the new day Only to not honor it the next day in the mean time I had to juggle about 4 peoples schedules for 2 days in 2 different health care facilities due to their incompetent moving business of getting a team as promised to move these 2 items by a set date. Finally, second day 3 PM a team came and picked up the items and removed these from one facility and dropped these off at other by 4:20 PM but the maintenance man already left so it did not go as smooth as planned . What a mess for something that was promised and never delivered as they knew up front this was a time sensitive job! I only was offered a 20% discount off total bill for the 2 days of this kind of service instead of a full refund.The team that did do the moving eventually were great. I would not recommend this company to do your moving if you need it done efficiently and on time and promised within the time period promised. I feel they needed to have given me a much bigger refund for the hassle and how the time and date promised for the job kept changing from originally booked for.”

Helpful Report

Posted 1 day ago

“EXCELLENT SERVICE!! THANK YOU!”

Helpful Report

Posted 1 day ago

“Great communication, kept us updated on arrival time. Provided necessary documents we needed for our condo.”

Helpful Report

Posted 2 days ago

“The appointment was easy to set up, the loaders came on time, were very efficient and did a very good job clearing everything.”

Helpful Report

Posted 2 days ago

“In - out - excellent job!”

Helpful Report

Posted 2 days ago

“Great Job, great price.”

Helpful Report

Posted 3 days ago

“Needed to get rid of a king size bed with a big heavy frame and headboard. They began communication first thing the morning of pick up. Let me know when they were close, arrived within the time block they quoted, and did a great job quickly. I would definitely use them again.”

Helpful Report

Posted 3 days ago

“My apartment was difficult for the truck to access and my sofa was very difficult to get out the door, but my loader (Raul) figured it all out and took care of everything.”

Helpful Report

Posted 4 days ago

“The men that came were very nice and hard workers. My only complaint is the office that really overrated my items and even though they gave me a 10% discount I felt that being a disabled senior the price should have been reflected of that.”

Helpful Report

Posted 4 days ago

“Very efficient and courteous. Would definitely recommend this team.”

Helpful Report

Posted 5 days ago

“Armando Jr and Sr put together our adjustable bed. They did a fantastic job. Very professional and did a great job cleaning up. Very pleased!!”

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Posted 6 days ago

“Such quick service, and my indoor furniture removal service was completed within 15-20 minutes. Extremely happy with the service. Will definitely book you guys for next service.”

Helpful Report

Posted 6 days ago

“The guys arrived on time and did a fantastic job of loading up my furniture! Very professional!”

Helpful Report

Posted 1 week ago

“The driver was courteous and responsive. Overall, a very positive experience!”

Helpful Report

Posted 1 week ago

“Alan was wonderful! He was on time, friendly, and very efficient. He quickly disassembled and carefully removed my queen bed frame and mattress, along with our outdoor furniture. He handled everything with care and left everything clean. I would absolutely use him again. Great experience!”

Helpful Report

Posted 1 week ago

“Excellent experience. Great communication and on time arrival. Polite and professional A+++++ Will use them again!”

Helpful Report

Posted 1 week ago

“The communication was terrific! They came on time and were so wonderful to talk to. The price for the removal was reasonable and they were so fast. I’m very impressed and will definitely use LoadUp again when I need this kind of help.”

Helpful Report

Posted 1 week ago

“They are clear in what they will do, scheduling is easy and the men come on time. They get right to it. No conversation, they know exactly what needs to be done and they're gone. They picked up a dresser and a large picture and it took them less than 10 minutes to pick it up. The men were polite, professional and careful.”

Helpful Report

Posted 1 week ago

“my service was rescheduled twice, so that was very disappointing and inconvenient. The team that finally arrived were extremely friendly, polite, and professional. They did an outstanding job. I will definitely use LoadUp again. Hopefully not get rescheduled next time. Otherwise this review would have been a 5 Star.”

Helpful Report

Posted 1 week ago

LoadUp is rated 4.6 based on 8,127 reviews