LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,148 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clean up crew was very efficient and careful to not damage the property. However, I signed up for a 8am-12pm pickup window and they did not show up until 2pm. LoadUp needs to do a better job of managing their scheduling and ETA projections.”

Helpful Report

Posted 6 hours ago

“Was given 8-12 as the arrival window. Your workers showed at 12:30. Communication could have been better…...asked for an ETA at 8:30 and non given until 30 minutes before arrival. Workers truck leaked oil on driveway.”

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Posted 2 weeks ago

“I don't know that I would use this company again. What's worse for the company is? I don't know that I would recommend them to friends or family. I had paid what I thought to be a hefty price to have an old bed and box springs to be hauled away and a new bed assembled. LoadUp's employee took the old bed but did not assemble the new bed. I was made to sleep on the couch that night because the company couldn't get anyone out. I slept horribly. The company made perfuse apologies and then rescheduled me for the next day. On both days, I waited from 12:00 to 4:00. After 4:00 p.m. on the second day the company still could not still find independent contractors in the area. They had to send for an assembler that was 2 hours away and the job didn't get done until 8:00 p.m on the second night. At the very least, if the company couldn't find contractors, I should have been told this, so I could have scheduled the service at a later date.”

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Posted 3 weeks ago

“The subcontractor who arrived was not given the pictures submitted nor correct list of items. He took them anyway but barely fit. The crew was awesome, but hung out to dry by load up”

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Posted 3 weeks ago

“Actual pickup was fast and easy when it finally occurred but don't expect the time window or even day you book to mean anything. I requested a Saturday 8-12am pickup window, eventually got told an ETA of Saturday 2-3pm, and then got a text around 6pm on Saturday saying they couldn't pick up until the following morning. Wish I would have just been told to select another day/time at the time of booking, because it wasted most of my weekend and if I had known there was a chance the window would not be honored to that degree, I would have just scheduled a different day/time from the start.”

Helpful Report

Posted 1 month ago

“Friendly movers and easy to follow scheduling. Did not like that movers were an hour later than our “window”. It would be nice to get a confirmation a day before so that you feel confident that the service is going to happen. When I priced it out the first time it gave me discounts with each item added but when I actually booked it ended up being more than previously stated.”

Helpful Report

Posted 1 month ago

“The team did not come with shoe covers to not soil my carpet. My opinion is that Load up should provide this to their teams. My carpet is brand new. The team really struggled with removing one of the pieces of my sectional. I had to help them remove my door and get the sectional out of my house. It was a bit frustrating. They were on time. Reluctant to allow me to move my car since I live on a one way street to park their truck until a car needed to pass. Ultimately I am thankful to have my to have the sectional gone in anticipation of deliver of my new furniture.”

Helpful Report

Posted 2 months ago

“Team came within an hour of the appointment. They worked all day with @2 hrs to go to the dump. They were not able to complete the job in one day. They came back the next day and finished. The team worked without stopping in extreme heat conditions. My only disappointment was that they didn’t clean up the dirt and debris that was left over(ie dirt,paper,plastic,etc). It means either I will need to do it or hire someone else to finish the job. That is why I hired Loadup in the first place. After all cleanup means cleanup.”

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Posted 2 months ago

“The mover was absolutely awesome. But y’all did a bad job of letting him know exactly what we had. I did include pictures on your website”

Helpful Report

Posted 2 months ago

“The mover was absolutely awesome. But y’all did a bad job of letting him know exactly what we had. I did include pictures on your website”

Helpful Report

Posted 2 months ago

“I got a text at 7:05 AM saying the pickup would happen between 9 & 10am. No word from the driver. I texted at 10:35. No word until 11:10 saying they were running late. They got here at 11:35. My issue is that all communication pointed to an early pickup and then nothing. I would have appreciated a heads up. Outside of that the pickup went smoothly.”

Helpful Report

Posted 2 months ago

“My delivery was to be between 12 and 4 yesterday 7/20/2026 it never came then . after many texts back and forth we got new time 5 to 6. never came .More texts and finally the paint was picked up At 6:45. Very frustrating experience!”

Helpful Report

Posted 2 months ago

“Picked 12-4pm for my time for a mattress removal. Hardly had any communication from the person, I would have to ask what the ETA was. I was told I could place the mattress outside for them to pick it up so I did. They didnt show up until 9:50pm to take it.”

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Posted 3 months ago

“LoadUp did not communicate well with the debris hauler. We specifically agreed that they would take the pool apart and haul it to the dump. When they arrived, they were not prepared for disassembly and had to return 2 days later with help.”

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Posted 3 months ago

“Scheduled for between 8 and 12, didn't arrive until 1:49. Had to wait around for pickup not allowing me to leave for work.”

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Posted 3 months ago

“Initial quote was incorrect. Loader Baue helped clarify which lead to a successful conclusion.”

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Posted 3 months ago

“The loaders were fantastic, but the communication between load up and the contracted loaders was subpar. The loaders were give an all day time frame instead of the specific time frame chosen for the job. I’m lucky to have flexibility with my employer that allowed me to take off work in the middle of the day when I had scheduled the pick up for later in the afternoon and closer to when I would normally get off work. The loaders were kind enough to wait on me to get in from work especially since it’s a 30 minute commute. This was especially annoying since I had already had to reschedule the appointment from my first preferred time and date at Load Up’s request.”

Helpful Report

Posted 4 months ago

“First driver canceled. No way to contact company except Ai. Promised to connect me with someone who could give job to a second driver but no response for hours. 2nd driver finally reached someone after multiple attempts and I authorized the 2nd driver to do first drivers job. Miserable day. We had to be out by the 1st. Both orders were paid in advance. Pablo was awesome. Rickie was a nightmare.”

Helpful Report

Posted 4 months ago

“Customer service updates were frequent; the Loader was friendly and worked quickly; but scheduling was miscommunicated. The original 4-hour window was missed due to an apparent scheduling conflict with another customer, and the pick-up was consequently rescheduled for the following day.”

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Posted 4 months ago

“I had to call due to the first appointment was not kept.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 8,148 reviews