LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,559 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,559 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver,Orlando, gets a 5. But the company messed up our delivery time and had to change dates. On my hr DOS, the original loader cancelled.”

Helpful Report

Posted 2 weeks ago

“When the driver arrived, they were personable and accomplished the item removable. The lower review, however, is due to the timeliness (or lackof) of their arrival. My scheduled pickup time was 8am-12pm... a 4 hour window. They finally arrived after 1:30pm... more than 1 1/2 hours past the scheduled time. Why give a scheduled time if not able to meet it...”

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Posted 2 weeks ago

“I liked the simple process when ordering, etc. Better price than the other three quotes I received. The only problem was that my item was picked up a day late. Other than that I would recommend this service to others.”

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Posted 4 weeks ago

“It was easy to book and make an appointment. The only thing I'm not really satisfied are how long they took before they take away our junk. I already set the appointment ahead of time when and what time but they didn't pickup on schedule. Also when they picked up the item, they arrived at our place without saying anything. I thought somebody scouting to our driveway. I just got a notification on our security camera that there is somebody to our house, that is really bad thing to do. I just hope when a customer book on your service, you will show up on time.”

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Posted 1 month ago

“I asked for an am delivery as I had an appointment in the afternoon. The driver replied he’d be there about noon. At 1:45 I called to tell him I had to leave and would reschedule. He replied he could be there at 4. He finally arrived about 5 pm. Screwed up my whole day”

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Posted 1 month ago

“The driver and crew were efficient and kind. They moved a dozen items through dirt and snow though some items dropped. The items and dolly left the wooden deck stairs scratched with some gashes. If this crew was headed to the dump, the method of movement would not be an issue; however, I booked this service specifically since most of the items could be donated. After being in snow or dirt or dropping and getting more damaged, this was not possible, which is disappointing. The next time I have items for the dump, I would be very happy to rebook this crew and use the loadup service.”

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Posted 2 months ago

“My only issue was that there was no communication during my 4 hour window about arrival time and they did arrive but 90 minutes late.”

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Posted 2 months ago

“While the ordering process was quite streamlined and the order representative was very friendly and helpful, in the end we were disappointed with the professionalism of the Loaders who showed up. They had not brought their own packing materials and asked for boxes and plastic bags to load things up. They wrapped items in bundles using the bedding and other fabric materials we were asking to be donated. Their demeanor did not give us fully confidence that these materials would be actually donated to a charity.”

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Posted 2 months ago

“If you truly don't offer same day pick up it shouldn't be an option. Also when rescheduled still didn't show up in the window I was given. Other than that service was fine and the pick up people were polite.”

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Posted 3 months ago

“I appreciate the services! However, I had scheduled for an earlier time, but they did not arrive until late in the evening. There had been no communication about the delay, which I would have preferred and appreciated.”

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Posted 3 months ago

“Scheduled from 8a-noon. I did not receive a call at 8 am. So I texted at 8:40. Was informed closer to lunch. I asked “11?” And was told around 12. Since they had to empty a dumpster first. I’m emptying my mother’s apartment so I got to the apt before noon. I receive a text at 11:54 that they had a long line and were in Greenville, SC so it would be 2pm. I asked about a discount and was referred to contact someone. They showed up at 2:15p. They were quick to move a few box springs , mattresses and a tv. Time is money for the clients too…”

Helpful Report

Posted 3 months ago

“Loader did not show and could not be reached by phone the original scheduled day. Today even though I told sleeper sofa only one person came. I am a widow. If my son hadn’t not been here there’s is no way one person could have completed the job. The loader today was very nice”

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Posted 3 months ago

“They were communicative throughout the day and very respectful. They did do a little damage to my front door, but nothing a little buff and repaint can’t fix.”

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Posted 3 months ago

“Appointment scheduled for morning. They had to change it late in the day. Not happy about it.”

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Posted 3 months ago

“The first crew LoadUp sent was awful. Incomplete work, stumbling intoxicated(I could smell them upstairs when they were in the garage), didn't know how to do their jobs at all, and SHOWED BACK UP BANGING ON MY DOOR because they told the crew that we had made a complaint. We had to call LoadUp again to get them to leave. 0/10 I had to call at least five times to get taken care of, without a consistent point of contact. Took all day to get a new group sent out. The new crew was phenomenal. 10/10 They redid the work the prior crew had poorly done, listed everything without incident, and finished early. The disparity in service is terrifying, and I would hesitate greatly before using the service again, or recommending the service to anyone. We are 18 hrs behind schedule with a 48 hour van rental. Overall: Initial Crew 0/10 Customer Service: 8/10 The guy who TOLD THE CREW ABOUT OUR COMPLAINT: 0/10”

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Posted 4 months ago

“One showed, the other a bit late. New mattress as shipped was unpacked and the sides had pulled threads same as the one we had replaced. Top was "loose", not snug in place, leaving a couple wrinkles on the surface. Not what we'd expect from a $2300 mattress and certainly not what we'd expect for a mattress replaced for specified problems, and the replacement showing up with similar problems and a new one. The crew broke a wall power plate, but did bring back a replacement (although the size and pattern were different than what was broken). They wrestled the old mattress down and outside, then up on top of a small car tying it down. Not equipped to haul mattresses, IMHO. The mattress removed was quite dirty after hauling out, dragging on the lawn, etc. Overall, they got the job done but we're quite disappointed with the replacement, especially noting it was replacing one for certain defects and the new having actually more problems with defects. Your quality control is desperately lacking. Scale of 1-10 for quality construction gets about a 5. Overall, quite disappointed.”

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Posted 4 months ago

“Will not use again”

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Posted 5 months ago

“The web site to place my order was very effective but the execution of the pickup was poor … pickup was late”

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Posted 5 months ago

“David did a great job,but I feel overcharged ,he was only there 30 minutes and picked up very little, will not be using this company again”

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Posted 6 months ago

“The two guys were very nice and personable, but they were 40 minutes late and took 6 and a half hours to complete building 2 full size beds.”

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Posted 7 months ago

LoadUp is rated 4.6 based on 7,559 reviews