LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,719 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,719 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service updates were frequent; the Loader was friendly and worked quickly; but scheduling was miscommunicated. The original 4-hour window was missed due to an apparent scheduling conflict with another customer, and the pick-up was consequently rescheduled for the following day.”

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Posted 3 days ago

“I had to call due to the first appointment was not kept.”

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Posted 5 days ago

“Ran 1.5 hours late, otherwise fine.”

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Posted 1 week ago

“Ran 1.5 hours late, otherwise fine.”

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Posted 1 week ago

“The actual pick up was quick, but the experience beforehand was incredibly frustrating. I tried several times to add another item both over the phone and through text and was unable to do so. Now I need to figure out getting rid of my bed frame separately.”

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Posted 2 weeks ago

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Posted 2 weeks ago

“Charged $336 to pick up 12 bags of sod/dirt, ended up having 14 bags and he wouldn’t pick up other 2 bags unless a paid more. I feel it was a huge rip off.”

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Posted 3 weeks ago

“Charged $336 to pick up 12 bags of sod/dirt, ended up having 14 bags and he wouldn’t pick up other 2 bags unless a paid more. I feel it was a huge rip off.”

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Posted 3 weeks ago

“3 Although the team worked very hard they brought no supplies for the clean out We gave the gloves, bags, masks and brooms They would not have been able to do the job without the supplies I did”

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Posted 1 month ago

“The Loader spoke too quickly which was received by my parents as dismissive. They could barely understand him, which is what prompted their call to me.”

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Posted 1 month ago

“Easy to get quote and book but the communication is sub par. I wasn’t sure if this was really confirmed until morning of pickup. I asked for a 8-12window and they said at 11:15am they were on their way to me. But the item wasnt picked up until around 1:30pm. My guess is they didn’t drive 2 hours to get to me, they say they’re on the way so they can still claim they hit the 8-12 window. Guys were professional enough but I asked if it was possible to add an item to the order but they pretty much ignored me. Not sure they spoke English.”

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Posted 1 month ago

“Driver was late. This man needed assistance, it was not a one persons job. He could have hurt himself. Should always be health before wealth. The couch to move was heavy and needed two persons for maneuvering.”

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Posted 1 month ago

“Driver,Orlando, gets a 5. But the company messed up our delivery time and had to change dates. On my hr DOS, the original loader cancelled.”

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Posted 2 months ago

“When the driver arrived, they were personable and accomplished the item removable. The lower review, however, is due to the timeliness (or lackof) of their arrival. My scheduled pickup time was 8am-12pm... a 4 hour window. They finally arrived after 1:30pm... more than 1 1/2 hours past the scheduled time. Why give a scheduled time if not able to meet it...”

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Posted 2 months ago

“I liked the simple process when ordering, etc. Better price than the other three quotes I received. The only problem was that my item was picked up a day late. Other than that I would recommend this service to others.”

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Posted 2 months ago

“It was easy to book and make an appointment. The only thing I'm not really satisfied are how long they took before they take away our junk. I already set the appointment ahead of time when and what time but they didn't pickup on schedule. Also when they picked up the item, they arrived at our place without saying anything. I thought somebody scouting to our driveway. I just got a notification on our security camera that there is somebody to our house, that is really bad thing to do. I just hope when a customer book on your service, you will show up on time.”

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Posted 2 months ago

“I asked for an am delivery as I had an appointment in the afternoon. The driver replied he’d be there about noon. At 1:45 I called to tell him I had to leave and would reschedule. He replied he could be there at 4. He finally arrived about 5 pm. Screwed up my whole day”

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Posted 3 months ago

“The driver and crew were efficient and kind. They moved a dozen items through dirt and snow though some items dropped. The items and dolly left the wooden deck stairs scratched with some gashes. If this crew was headed to the dump, the method of movement would not be an issue; however, I booked this service specifically since most of the items could be donated. After being in snow or dirt or dropping and getting more damaged, this was not possible, which is disappointing. The next time I have items for the dump, I would be very happy to rebook this crew and use the loadup service.”

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Posted 3 months ago

“My only issue was that there was no communication during my 4 hour window about arrival time and they did arrive but 90 minutes late.”

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Posted 3 months ago

“While the ordering process was quite streamlined and the order representative was very friendly and helpful, in the end we were disappointed with the professionalism of the Loaders who showed up. They had not brought their own packing materials and asked for boxes and plastic bags to load things up. They wrapped items in bundles using the bedding and other fabric materials we were asking to be donated. Their demeanor did not give us fully confidence that these materials would be actually donated to a charity.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 7,719 reviews