LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,036 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,036 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY expensive for work performed.”

Helpful Report

Posted 3 years ago

“Yesterday a single loader arrived. My request stated that a full-sized bed with wooden frame, dresser and mirror for dresser were located on the second floor. As these 2nd floor items could not be handled by a single person, a new pick-up date was scheduled. Two very nice young men arrived today. They had seen photos that I sent but said they would need to disassemble the wooden bed frame which would have an additional charge. Finally, when I mentioned the bed downstairs (that was included in the instructions) to be relocated upstairs, they said that was not in the listing of items and would have required an additional labor charge at $60. an hour, with a minimum of one hour. They agreed to take the mattress upstairs but my disabled husband and I will have to find additional help to have the adjustable base taken upstairs. Seems like a lot of bait and switch.”

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Posted 3 years ago

“unable to get a hold of Loadup to discuss a mistake in amount of items loaded”

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Posted 3 years ago

“I am giving them 3-stars only because the loader arrived 1 hour late! I had an 8am - Noon pickup window and the loader arrived at 1pm. Otherwise, the loader was professional, polite, and did a great job! The overall experience was very good. Still, if you say you're going to do the job in a certain time window, it's not goo to arrive an hour late.”

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Posted 3 years ago

“The driver was wonderful. He was a “can do” kind of guy. The office liaison was very respectful too. What I didn’t like was that they didn’t get my job right the first time and then tried to upcharge me another 60% because the load was bigger. We were able to arrive at a reasonable charge but it involved 2 trips by the driver and a bit of angst when they gave me the new price.”

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Posted 3 years ago

“The Driver was very nice but our appointment window was the 8am-12pm block and he was not here until 4:30pm”

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Posted 3 years ago

“The only problem I had was that they only sent one guy to pick up a full sized couch. I have heart failure but ended up having to help get it outside.”

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Posted 3 years ago

“Our first appointment took awhile to set up then no one showed up. Our next appointment was much better and the two men who came were very nice and easy to work with. Thank you!”

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Posted 3 years ago

“I will never use this service again! There is no guarantee for service on the day you book it but you have to pay in advance! The service is very over priced! The contractors were awesome! I’m glad that I have their info to skip this service in the future when I need help! Don’t waste your time or money!”

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Posted 3 years ago

“The driver was great! However, my pick-up was for between noon and 4pm. The pick-up was delayed twice, the driver arrived at 7:30. The driver was very apologetic. However, I think this company really needs to revamp its scheduling system. The driver said he didn't know about my pick-up until 2pm and he was coming from Atlanta. I think the drivers need to know their schedule at least one day before the pick-up. I probably won't use them again.”

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Posted 4 years ago

“Scheduled for 8-12 but we all know delays can happen. I called at 11:50 because no one contacted me and the tracker said no one was en route and I had to leave for work. I reached the driver, Dionte, and he said he would be here in 30 minutes so I waited. 50 minutes later, still no one here so I called him Again twice and it went straight to VM. Left a VM to reschedule and 30 minutes later he showed up at my house. Unprofessional. Unorganized. No apologies. All we ask is for a heads up as to not inconvenience our entire days as customers.”

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Posted 4 years ago

“THERE IS A COMPLETE LACK OF COMMUNICATION BETWEEN COMPANIES & CONTRACTORS. THE PERSON WAS SUPPOSED TO BE AT MY HOUSE ON JUNE 29. NEVER SHOWED. NEVER CALLED. FINALLY TODAY SOMEONE SHOWED UP WITH HELP. ONE OF THEM WAS SWEATY AND TOUCHED MY MATTRESS A LITTLE. THEY HAD NO I.D.”

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Posted 4 years ago

“Vicki helped the gentleman take the mattress down the stairs and out of the house”

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Posted 4 years ago

“Vicki helped the gentleman take the mattress down the stairs and out of the house”

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Posted 4 years ago

“Loader was 4 hours late and I had a hard time reaching anyone with questions regarding my pickup. However, the loader had great communication and it was a smooth process once he arrived.”

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Posted 5 years ago

“Loader was 4 hours late and I had a hard time reaching anyone with questions regarding my pickup. However, the loader had great communication and it was a smooth process once he arrived.”

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Posted 5 years ago

“The let me know that they were going to run late. The pick up was fast and smooth from what I could hear outside. Thank you for your convenience.”

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Posted 5 years ago

“Only one person arrived in a pickup truck one day late from scheduled pickup. This pickup truck BARELY held my items. Also, since only one person came out, I had to personally assist the driver in loading the truck. It was NOT a one-man loadup. I believe the scheduler underestimated this pickup in both size and weight. Not exactly what I was expecting, especially for the price paid.”

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Posted 6 years ago

“The guys are very unprofessional”

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Posted 6 years ago

“Good morning The two gentlemen that came here were great. Very nice and professional. They did arrive beyond the window that was given to me, so that resulted in a wasted morning for me. I did call into the office at 11:00 that day to find out if they would be here on time because I had to go to work. The woman I spoke to said she would call me back and she never did.”

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Posted 6 years ago

LoadUp is rated 4.6 based on 8,036 reviews