LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,036 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,036 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want someone from Loadup call me back. I know someone can call me back but the AI makes it sound like no one is ever available so call me back I'm not leaving my number here. You know who I am. My bed was not put together incorrectly on 8-10-26. They were scheduled to come at 4:00/4:10 and they did. It was not done incompletion and needs to be redone. The first time people were scheduled to come I was told that the truck broke but meanwhile I didn't need anything taken away so what was up with that? Then this past Saturday I was told someone would come for the time slot 8:00 to noon. I even texted with someone from load up at 10:30. They said that they would call and your text with another email as it got closer but nobody showed nobody texted nobody called I got completely ghosted. Then Monday yesterday these two boys came on time and were nice so that's the only reason I'm giving one star but they did not know how to put a bed together. They were supposed to use an allen wrench to get in and tighten everything but they did not they only used the long screwdriver like device for each of the nails but never got into tighten them because it was easier not to. They verbally expressed this, so I'm not making this up. Again they were very nice boys I'm not totally faulting them completely I'm faulting load up because you just chose anyone who is willing to come over to my house to put together a bed. It was apparent that load up doesn't check that people are qualified to do the job. When I was told you would use third-party people I wasn't told it would be anybody you can find. I could have found anybody on my own through taskrabbit or Angie's List or people I know frankly I could have put it together at this point better than they did you have to follow the directions they did not use the Allen key it has to be undone and redone again somebody needs to come and do this please. The bed moves and Wobbles and makes noise. This is $1,000 bed it's not some Ikea piece that you might expect that from. Somebody needs to do right by me this is so messed up I'm so upset. Please please have someone come to do this right we're talking a headboard of footboard and two sideboards that's it the slats that go down afterwards are just easy peasy it's not such a difficult job they just didn't like the feeling of the qllen wrench because it is annoying to use but that's just how an allen wrench is. I would love to give you more than five stars with a raving review after the fact. This is a reasonable request. Please do right by me.”

Helpful Report

Posted 2 weeks ago

“The person who did the work was great but they were not sent any information I had submitted. I called to confirm because the company sends multiple conflicting messages to me and so not able to complete the work requested. They partner with local “companies” so you are not getting anyone near your town. Would strongly not recommend them because you are not guaranteed the work will be done especially for what you pay for.”

Helpful Report

Posted 3 weeks ago

“Find a different service! The customer service lady was ghetto and began huffing and puffing when I requested a new loader, as the original loader said they could not make it until 4-8PM, although I was scheduled for 8AM-12PM. The terms and conditions are not presented to you until AFTER you pay for the order. They then want to charge a 50% fee for refunds. Do yourself a favor and skip this logistical nightmare and schedule a local provider directly.”

Helpful Report

Posted 1 month ago

“I ordered a mattress from Wink for a disabled family member. LoadUp was the organization that was to set up the new bed and remove the old bed. The cost of that service was $275. The service was scheduled on July 5 for 8 days later (7/13 between 8 and noon). I got a call at 10:30am stating they could not make the morning window but they would absolutely take care of it by the end of the day. At around 7:30pm, I called to get an update and was told that they couldn't guarantee the service and that none of their contractors accepted the job. It's not like we scheduled this last minute. There was over a week of lead time. I have no faith in this company and their ability to deliver on their service promises. Communication was poor, and if you tell me you're going to do something after you already missed one commitment, you can't just no-call, no-show. Fool me once... Stay away from LoadUp. They may have a good network elsewhere, but watch out if you're in the Asheville area of Western North Carolina.”

Helpful Report

Posted 1 month ago

“Terrible customer service. Placed online order and payment taken immediately. Within an hour I needed to modify the order but no customer service available, so I cancelled. I tried calling multiple times, requested a call back and never received it. You can't speak to anyone on the phone, only via text thread or email. They charge a 20% cancellation fee, even though no services or action has been rendered except for what occurred on the back-end of their online platform. It's an unfair and greedy business practice. I disputed the charges and received an email saying they give a 15-minute grace period to cancel, but that's not stated anywhere on their website. When I queried this (all via email) they confirmed they don't list it out. Reporting this business to the Better Business Bureau.”

Helpful Report

Posted 2 months ago

“Supposed to be here between 8-12 to get. couch and loveseat. Got her at FIVE THIRTY PM. (The people who came were nice and did what they were supposed to do. No explanation for being this late. I did not ask. I was furious by this time and just wanted my stuff OUT. I did treat them nicely.) Asked for refund of some sort from LoadUp. They told me no. NEVER AGAIN!! I am glad so many others had grat experiences. I definitely did NOT!”

Helpful Report

Posted 2 months ago

“I had booked a service for 8 am to 12 pm and I never received any communication. I had to call them 4 times to get any answers. It turned out they never had a team that could pick up my couch. If you need something removed and want a company to pick something up with in their scheduled time do not go with this company. Every time I called them they said they would call me back, which they never did, and that they would try and get a team to remove my couch. For a prepaid service, I’d expect that they would be able to accommodate the time that they allowed me to schedule. The last time I called they informed me 2 hours later by text that they would not be able to fulfill my order until 3 days later within a very small time period and I would have to accommodate them. I waited around all day for them to show up when it’s supposed to be a 4 hour window. I even opened the window to 8 am to 8 pm when my initial time was 8 am to 12 pm. Then they told me that I have to call them back at the end of the day to talk about cancellation when It’s not my fault that they failed to show up.”

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Posted 2 months ago

“Absolutely horrible experience and company. I had them scheduled on a specific date between times of 8-12 for arrival. They didn’t show up. I had to call a different company to come complete the job. When I asked for a refund, they said they would only give me a 50% refund since they said I was cancelling their service. When I said I wasn’t cancelling, but rather they didn’t show up for the job they sent me their terms and conditions that say they cannot guarantee a specific time or even a specific date for a job to be completed. So, they just literally didn’t show up for the job and stole $300 from me. Absolutely disgusted with this company.”

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Posted 2 months ago

“I booked this company for work to be completed yesterday…they never showed up and then wouldn’t refund my money! Poor service!”

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Posted 2 months ago

“Requested a custom removal service using pictures to identify exact amount. Remover was sent with incorrect size truck and did not complete the job. LoadUp refuses to provide an answer as to why they cannot have someone return to complete the work or refund a reasonable amount. Be weary of this scam.”

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Posted 3 months ago

“Scheduled on 3/14/26 for a move on 5/2/26, noon to 4 window. Their site informs that customers receive a message at 8am with eta of crew. No message sent. Reached out via text, repeatedly. After several messages informing it’s “in work” and someone would contact me “immediately” or “in a moment,” no one did. I called, several times. No one answers at any of the options. Phone rang until it disconnected. About six calls later I got a human that was full of apologies but was zero help getting the crew here. Told me to wait until 4. At 5 I called and again, no help. Told to wait until 8 if I wanted a refund. Otherwise they keep half the payment! For blowing me off! They never showed. Best they could offer was a $15 refund and reschedule. Sometimes the biggest part of the job is just showing up. They couldn’t even do that.”

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Posted 3 months ago

“LoadUp was so easy! I've never had such a great experience with communication and service from a provider before. I needed a reclining couch and loveseat hauled away to make room for my new modular sectional. Both the company and the driver kept me posted, via text, once my order was in the system. I got to choose from 3 four hour windows. I received texts the day before and the day of, from the driver, Oleksandr. He zeroed in on the time he planned on being at my house. One hour before he let me know his ETA. He was on time and loaded up and secured the items within 15 minutes. He was really nice, and most of all, on time! No waiting around for a text from the provider. I will keep their card and if I ever need help with anything, I will definitely use them again. ☆☆☆☆☆ GREAT EXPERIENCE! Thank you LoadUp! Liza”

Helpful Report

Posted 3 months ago

“I had the worst experience with this company. They are only offering me a 50% refund. They never picked up the mattress another company did and they are only offering me a 50% refund saying that I canceled when they clearly shared my information with someone I only booked one pick up. I would never do business with such a company that seems like a scam and now I am out $57 .”

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Posted 4 months ago

“They first went to the wrong house. When they made it to my house they scratched the walls and spilled water all over the stairs”

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Posted 4 months ago

“They showed up with one person to move a two piece sectional.”

Helpful Report

Posted 4 months ago

“Sent constant communications including that they were in route and picked up my item and NEVER SHOWED UP. Also, now they don't answer their phone. Total scam”

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Posted 4 months ago

“NO ACCOUNTABILITY FOR PROPERTY DAMAGE!! The haulers were prompt and friendly, but after they left I noticed that they had broken a planter pot in my stairwell. Soil and pieces of the ceramic planter were scattered down the stairs. I filled out a claims form and was told that they would not cover the damage because it was cosmetic. Nevermind that the planter will now leak water all over the floor because half the saucer is missing!!! I am beyond frustrated with this situation. Keep a close eye on the haulers the entire time - lesson learned for me but I won’t be using them ever again.”

Helpful Report

Posted 4 months ago

“I hired LoadUp for wardrobe assembly after sharing my design and receiving a quote. On the service day, two workers came but said the job wasn’t clearly explained to them. They worked briefly, left, and promised to return—but never did. LoadUp rescheduled for the next day, but again, no one showed up. After multiple calls, I still have no resolution. Only about 40% of the work is done, and my room and closet are left in complete disarray with parts and boxes everywhere. Very frustrating experience. I don’t believe I should be charged for incomplete service.”

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Posted 4 months ago

“ponte vedra, fl ZERO STARS, BLACKHOLE 3 attempted pick ups, 3 windows missed. 3 pick up "partners" who accepted the assignment then did not show, text and did not answer their phone after non arrival. 2 days wasted waiting around for these guys, had the nerve to mention a cancel fee! Nightmare. 20 rings each time for customer service to pick up; one person just hung up. Clowns”

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Posted 5 months ago

“The order was scheduled to be picked up yesterday between 8am and 12pm. They did not show to pick up the order yesterday. At 4pm I finally received communication stating they couldn't make it that day. Is 0 stars an option?”

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Posted 5 months ago

LoadUp is rated 4.6 based on 8,036 reviews