LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,890 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a mattress from Wink for a disabled family member. LoadUp was the organization that was to set up the new bed and remove the old bed. The cost of that service was $275. The service was scheduled on July 5 for 8 days later (7/13 between 8 and noon). I got a call at 10:30am stating they could not make the morning window but they would absolutely take care of it by the end of the day. At around 7:30pm, I called to get an update and was told that they couldn't guarantee the service and that none of their contractors accepted the job. It's not like we scheduled this last minute. There was over a week of lead time. I have no faith in this company and their ability to deliver on their service promises. Communication was poor, and if you tell me you're going to do something after you already missed one commitment, you can't just no-call, no-show. Fool me once... Stay away from LoadUp. They may have a good network elsewhere, but watch out if you're in the Asheville area of Western North Carolina.”

Helpful Report

Posted 1 day ago

“Terrible customer service. Placed online order and payment taken immediately. Within an hour I needed to modify the order but no customer service available, so I cancelled. I tried calling multiple times, requested a call back and never received it. You can't speak to anyone on the phone, only via text thread or email. They charge a 20% cancellation fee, even though no services or action has been rendered except for what occurred on the back-end of their online platform. It's an unfair and greedy business practice. I disputed the charges and received an email saying they give a 15-minute grace period to cancel, but that's not stated anywhere on their website. When I queried this (all via email) they confirmed they don't list it out. Reporting this business to the Better Business Bureau.”

Helpful Report

Posted 2 weeks ago

“Supposed to be here between 8-12 to get. couch and loveseat. Got her at FIVE THIRTY PM. (The people who came were nice and did what they were supposed to do. No explanation for being this late. I did not ask. I was furious by this time and just wanted my stuff OUT. I did treat them nicely.) Asked for refund of some sort from LoadUp. They told me no. NEVER AGAIN!! I am glad so many others had grat experiences. I definitely did NOT!”

Helpful Report

Posted 3 weeks ago

“I had booked a service for 8 am to 12 pm and I never received any communication. I had to call them 4 times to get any answers. It turned out they never had a team that could pick up my couch. If you need something removed and want a company to pick something up with in their scheduled time do not go with this company. Every time I called them they said they would call me back, which they never did, and that they would try and get a team to remove my couch. For a prepaid service, I’d expect that they would be able to accommodate the time that they allowed me to schedule. The last time I called they informed me 2 hours later by text that they would not be able to fulfill my order until 3 days later within a very small time period and I would have to accommodate them. I waited around all day for them to show up when it’s supposed to be a 4 hour window. I even opened the window to 8 am to 8 pm when my initial time was 8 am to 12 pm. Then they told me that I have to call them back at the end of the day to talk about cancellation when It’s not my fault that they failed to show up.”

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Posted 1 month ago

“Absolutely horrible experience and company. I had them scheduled on a specific date between times of 8-12 for arrival. They didn’t show up. I had to call a different company to come complete the job. When I asked for a refund, they said they would only give me a 50% refund since they said I was cancelling their service. When I said I wasn’t cancelling, but rather they didn’t show up for the job they sent me their terms and conditions that say they cannot guarantee a specific time or even a specific date for a job to be completed. So, they just literally didn’t show up for the job and stole $300 from me. Absolutely disgusted with this company.”

Helpful Report

Posted 1 month ago

“I booked this company for work to be completed yesterday…they never showed up and then wouldn’t refund my money! Poor service!”

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Posted 1 month ago

“Requested a custom removal service using pictures to identify exact amount. Remover was sent with incorrect size truck and did not complete the job. LoadUp refuses to provide an answer as to why they cannot have someone return to complete the work or refund a reasonable amount. Be weary of this scam.”

Helpful Report

Posted 1 month ago

“Scheduled on 3/14/26 for a move on 5/2/26, noon to 4 window. Their site informs that customers receive a message at 8am with eta of crew. No message sent. Reached out via text, repeatedly. After several messages informing it’s “in work” and someone would contact me “immediately” or “in a moment,” no one did. I called, several times. No one answers at any of the options. Phone rang until it disconnected. About six calls later I got a human that was full of apologies but was zero help getting the crew here. Told me to wait until 4. At 5 I called and again, no help. Told to wait until 8 if I wanted a refund. Otherwise they keep half the payment! For blowing me off! They never showed. Best they could offer was a $15 refund and reschedule. Sometimes the biggest part of the job is just showing up. They couldn’t even do that.”

Helpful Report

Posted 2 months ago

“LoadUp was so easy! I've never had such a great experience with communication and service from a provider before. I needed a reclining couch and loveseat hauled away to make room for my new modular sectional. Both the company and the driver kept me posted, via text, once my order was in the system. I got to choose from 3 four hour windows. I received texts the day before and the day of, from the driver, Oleksandr. He zeroed in on the time he planned on being at my house. One hour before he let me know his ETA. He was on time and loaded up and secured the items within 15 minutes. He was really nice, and most of all, on time! No waiting around for a text from the provider. I will keep their card and if I ever need help with anything, I will definitely use them again. ☆☆☆☆☆ GREAT EXPERIENCE! Thank you LoadUp! Liza”

Helpful Report

Posted 2 months ago

“I had the worst experience with this company. They are only offering me a 50% refund. They never picked up the mattress another company did and they are only offering me a 50% refund saying that I canceled when they clearly shared my information with someone I only booked one pick up. I would never do business with such a company that seems like a scam and now I am out $57 .”

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Posted 2 months ago

“They first went to the wrong house. When they made it to my house they scratched the walls and spilled water all over the stairs”

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Posted 2 months ago

“They showed up with one person to move a two piece sectional.”

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Posted 2 months ago

“Sent constant communications including that they were in route and picked up my item and NEVER SHOWED UP. Also, now they don't answer their phone. Total scam”

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Posted 3 months ago

“NO ACCOUNTABILITY FOR PROPERTY DAMAGE!! The haulers were prompt and friendly, but after they left I noticed that they had broken a planter pot in my stairwell. Soil and pieces of the ceramic planter were scattered down the stairs. I filled out a claims form and was told that they would not cover the damage because it was cosmetic. Nevermind that the planter will now leak water all over the floor because half the saucer is missing!!! I am beyond frustrated with this situation. Keep a close eye on the haulers the entire time - lesson learned for me but I won’t be using them ever again.”

Helpful Report

Posted 3 months ago

“I hired LoadUp for wardrobe assembly after sharing my design and receiving a quote. On the service day, two workers came but said the job wasn’t clearly explained to them. They worked briefly, left, and promised to return—but never did. LoadUp rescheduled for the next day, but again, no one showed up. After multiple calls, I still have no resolution. Only about 40% of the work is done, and my room and closet are left in complete disarray with parts and boxes everywhere. Very frustrating experience. I don’t believe I should be charged for incomplete service.”

Helpful Report

Posted 3 months ago

“ponte vedra, fl ZERO STARS, BLACKHOLE 3 attempted pick ups, 3 windows missed. 3 pick up "partners" who accepted the assignment then did not show, text and did not answer their phone after non arrival. 2 days wasted waiting around for these guys, had the nerve to mention a cancel fee! Nightmare. 20 rings each time for customer service to pick up; one person just hung up. Clowns”

Helpful Report

Posted 3 months ago

“The order was scheduled to be picked up yesterday between 8am and 12pm. They did not show to pick up the order yesterday. At 4pm I finally received communication stating they couldn't make it that day. Is 0 stars an option?”

Helpful Report

Posted 3 months ago

“I would not recommend this moving company. During my move, several items and parts of my home were damaged due to careless handling. Furniture and walls were scraped, and my stair rail was gouged while they were moving items through the space. These are damages that could have easily been avoided with basic care and proper moving technique. Moving is already stressful, and hiring professionals should reduce that stress, not create additional repairs and costs afterward. Unfortunately, the movers did not take the level of care I expected when handling my belongings or navigating the home. If you decide to use this company, I strongly recommend supervising closely and documenting everything before and after the move.”

Helpful Report

Posted 4 months ago

“Absolute worthless company. One piece of a couch and not even a full section drug across my wood floor. 8 foot scratch right before I am planning to list the house… all they can say is sorry. Worthless help They could offer to polish the floor but nothing.”

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Posted 4 months ago

“Would highly recommend”

Helpful Report

Posted 5 months ago

LoadUp is rated 4.6 based on 7,890 reviews