LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,297 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,297 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their website states that they’re “RELIABLE & STRESS FREE”…… that’s incorrect!!! I reserved LoadUp unloaders to unload my fully loaded 15 ft Uhaul truck into a storage unit. After my daughter and I drove 12 hours from another state, she driving the Uhaul and I drove my SUV. We were totally exhausted but we were happy that we had a 12p-4p slot for the loaders to meet us at the Uhaul storage unit. I called them at 2pm when we arrived to get an ETA, LoadUp stated that they would call me with the ETA. They did not call, THEY TEXTED ME at 3:30, and stated unfortunately they would not be able to make it. We were devastated because we did not have anywhere to leave the loaded truck. It was 95 degrees that day. I am 70 years old female and my daughter and I had to unload the truck ourselves. Crazy, Uhaul asked me to call the Uhaul 1-800 number and have them removed from their referral list, they thought this was acceptable as well. I will NEVER recommend this company to anyone.”

Helpful Report

Posted 2 hours ago

“Regret hiring these guys. Next time I'll pay extra for more experienced removal service.”

Helpful Report

Posted 4 hours ago

“Only picked up old mattress did not set up new one at the same time. Worse shoes into my house with no coverings. No identification or business card shown by dirver.”

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Posted 1 week ago

“Worst experience I ever had with a company! the salesmen promise you the world but the service is horrendous! Spent so much time and money and the job was still not completed ! My husband spent 3 hours getting the rest of the stuff that they were suppose to take out of the house! Horrible customer service! Stay away!!!!”

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Posted 2 weeks ago

“Worst customer service I have ever experienced with a company. I canceled my order well over 24 hours in advance and they still insisted in charging me a 20% cancellation fee stating that there was no way to waive this fee I will be canceling the order and returning the product that I purchased from their partner company And letting them know that their third-party partner is charging their customers for services not rendered.”

Helpful Report

Posted 3 weeks ago

“DO NOT BE FOOLED BY THIS COMPANY. The CEO states and I quote "We exist to create smart connections between consumers and businesses, ensuring fairness and value in every interaction. Our goal is to bring peace of mind and freedom not only to our customers but to our neighbors in need. We will love, serve, and strengthen our communities." ~ Greg W. CEO LoadUp Technologies. Neighbors in need?! This is the not the truth! Attached is my experience to PAY LOADUP TO DESTROY MY ITEMS ON MY FRONT LAWN! Hello, I would like to preface this conversation with the fact that I was on customer service phone call for over 40 minutes. I had called on Saturday, May 31 to have items picked up and donated. I was assured that this would happen. The morning of June 1st at 8:30am, I received a two text messages and two phone calls from the driver of the company requesting that I meet him earlier. Our scheduled time was from 12 PM to 4 PM June 1. I informed him that I was not able to meet earlier than 11 however, if this were to change, I would let him know. I called him to inform him that I could meet him at 11:30 the earliest, and was told by the driver that I was inconveniencing his day and “he would like to enjoy his Sunday”. Not only did he not show up at from 12-4 , he showed up at 5:30 in a VAN and proceeded to saw ALL of the planned donated items to fit in said van. Unfortunately, I had to leave to take care of my children due to the lateness on the drivers behalf. My uncle asked why he was doing that and was told that “not everything can be donated” when in fact I was told they could. Everything was in fantastic condition and easily usable. The driver and your company had no intentions of donating anything clearly considering he did not show up in a vehicle conducive to transporting these items. To say I am upset is an understatement. I was denied a refund to the “job being completed”. I will never use this company again and feel cheated and ripped off. This is beyond disappointing. I wanted a FAMILY to have those items. Now they are destroyed due to your company’s neglect and poor planning. I hope no one in this company every has to experience poverty. Your company doesn’t help, it destroys perfectly good items to save time. Sincerely, Stacey B”

Helpful Report

Posted 4 weeks ago

“Do not use this company driver did not complete the pick even after speaking to him on the phone. Customer service was useless just reading from a script. Driver refused to return and complete the pick up. 265 dollars for 6 trash bags one porch chair and half a head board. Use any one else but them. Frustrating and a huge waste of time and money waiting for some one in charge to return my call. Meanwhile no effort to correct the issue other than reading from a script on the screen. Save your money.”

Helpful Report

Posted 4 weeks ago

“The folks came and first of all they were to early. Secondly I tried to explain I had to wait for the bed to be put up. The man said he couldn’t wait and assembled it all because he was in a rush. The furniture people came and couldn’t set my bed up because they couldn’t touch what the man had put together. Bed pieces in one place and mattress in another. Horrific experience. Horrible, horrible, contractors with dream cloud.”

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Posted 1 month ago

“Contractor never showed up and they won’t process a refund.”

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Posted 1 month ago

“Poor service.”

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Posted 1 month ago

“Pathetic service. Never using again.”

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Posted 1 month ago

“A 12 hour window and they still never showed up. Had no problem with taking my money though. No call, no updates, no nothing. I had to text them after they never showed. Don't waste your time!!”

Helpful Report

Posted 1 month ago

“The movers were great! However, I had disposed of several pieces myself, expecting to receive a discount on the itemized price. What I wasn’t told—until after the fact—was that any refund would simply be deducted from the original discount I had already been given. In the end, this meant I received almost no actual refund at all. What’s most frustrating is that this crucial detail was never communicated to me over the phone. This omission wasn’t just an oversight—it was a conveniently vague policy that worked entirely in the company’s favor. Had I known this upfront, I would have made very different decisions. It left me feeling misled and taken advantage of.”

Helpful Report

Posted 1 month ago

“We agreed for their team to help unload two shipping containers. They then went slow on the first container and used up all the hours I paid for. They did not keep their end of the deal. Be careful if you use them to move your house. They might move half of your belongings then tell you that you need to pay again if you want the other half moved as well. They estimated the job and told me they could handle it the changed their mind. Customer service has been no help, every 3 hours I get a text from a new person asking how their service was. After I explain what happened I get no response.”

Helpful Report

Posted 1 month ago

“Confirmed set up day before with a 4 hour window. Confirmed a time the day of with a 1 hour window. Never showed up. Offered a $25 Amazon gift card as compensation. Absolute trash company.”

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Posted 1 month ago

“If your time is dependent on the scheduled pick up - find another service. I was scheduled in the 12 - 4 pick up slot and rec'd a call after 3p that they were having problems and the pick up would be later in the evening or I could reschedule. I didn't have the time to wait so I rescheduled for the nest day 12 - 4 time slot. After spending another day waiting I rec'd a msg they were running late and had one more stop before getting to my location and p/u would probably be closer to 5p. They did not get to the location until 7 pm.”

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Posted 1 month ago

“Possibly the worst experience I have ever had. Scheduled dirt to be removed from a pile in my driveway and this was confirmed over the phone. Workers showed up with a box truck with no tools or equipment. Workers asked me to supply them with shovels and wheel barrows which then they proceeded to load the dirt into cardboard boxes. After an hour they left and did not return. Upon return the next day they finished putting the majority of the dirt in boxes and then left a handful sitting in my driveway and marked the job as complete. Called customer support and they apologized and said they could not get ahold of team so nothing they could do. Why would someone pay a premium to have unprepared and lazy workers who do not even finish the job? Recommend hiring literally anyone else.”

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Posted 1 month ago

“LoadUp was given my information by a moving company that did not service my area. I agreed to their loading services for my move based on the limited information that I received via text and phone from a person named "Tea". A few days later I attempted to cancel their services because of a major stumbling block in the sale of my home. They then informed me that there is a 20% cancellation fee to cancel their service ever, 50% if less than 24 hours before. I tried to cancel 28 DAYS before. I have a photo of the agreement that I was sent via text and several emails back and forth. Now I have to get my bank involved and my dealings with them have just gone from bad to worse. My advise is read the fine print and make sure you will use their service before signing up to avoid a bind like I have found myself in.”

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Posted 1 month ago

“Assembly not completed after 4 hours but order marked completed and charged.”

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Posted 2 months ago

“Had to cancel an hour after booking due to scheduling conflicts. Outside of their 15 minute cancellation policy, seriously? 15 minutes? Then they can just farm 20%, for nothing. Great.”

Helpful Report

Posted 2 months ago

LoadUp is rated 4.6 based on 6,297 reviews