LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We scheduled LoadUp a week in advance to come haul a few items away from our home. The day arrived and we got a call from the loader who informed us that they couldn't make it because they were busy "moving" and they might be able to come "late" the next day. We called a larger competitor (you know the one) and had them come out the same day with no issue. When I called LoadUp to get a refund, they informed us that they would only be able to refund 50% of the order due to it being a same day cancellation. This company contracts out haulers so your experience will come down to that person's schedule, where the company seems to have no control or oversight. This was frustrating because we spent all morning preparing for the driver to arrive only for them to cancel an hour before service, also triggering the partial refund. Please do yourself a favor, call another hauler - don't let this company take your money and run.”

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Posted 1 year ago

“The worst customer experience imaginable. In the midst of dealing with my mother's death and having to remove items to deal with her estate, I booked a service that indicated it would do the job well and if it didn't it would make it right. LoadUp took my money, failed my family at every turn, and I'm still stuck with the main item I selected this company to remove. The leadership of this company is heartless.”

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Posted 1 year ago

“We had an appointment for pickup from 12-4pm and it's now 5:30 and the driver is no longer responding. We waited around all day for this for nothing. What a waste of time”

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Posted 1 year ago

“Absolute waste of my time. Reservations made one month out, confirmed reservation each week prior to the date. On the morning of, Load Up simply sends a text that they’re not coming but I can reschedule if needed. Plenty of companies providing this service, look elsewhere including homeless day laborers.”

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Posted 1 year ago

“They called twice with the incorrect time. Finally—on the third attempt, when the did arrive, the movers were courteous, polite, and efficient.”

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Posted 1 year ago

“Do not use this company! They illegally dumped 2 of my couches. I paid about 200.00 to them and they dumped the couches on the same property i live on. Contacted customer service and they said the issue would be fixed. It was not. Instead of refunding me they choose to ignore my requests. Company is a scam!”

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Posted 1 year ago

“Got Displaced Because of Hurricane Helene the day before my order was supposed to be fulfilled. They took my money and wouldn't let me reschedule my service because it was "completed in their system" and apparently, the fact that we had to spend several months finding and getting situated in a new place means that they don't in fact have to fulfill the service I paid them for. So I'm out $135 and they won't reschedule someone to pick up stuff. Worst customer service ever”

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Posted 1 year ago

“Terrible customer service. Gave me a window of 4-8pm and when I did t hear from them by 7:45pm I sent a text. At that point I was told they couldn’t find anyone to accept my job. If I would not have reached out I suppose they were going to no show. When I let them know how upset I was they informed me they never guarantee times or dates 😳”

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Posted 1 year ago

“I am a repeat customer with Load Up so this is just a Devil In the Details warning. I called for another pickup of old electronics yesterday. In less than 14 hours, my buddies earmarked some of that stock as stuff they would like to take so that problem was happily solved. The sad part, when I called back to cancel my pickup, Load Up charged me 20%... for nothing. Stating that the only full refund they provide is if you call back within 15 minutes of placing the order. WTH Load Up? I have a third order with them mid February, this one may be my last as I strongly object to any company refusing to provide a reasonable refund policy esp in under 24 hours from when I placed the order and six full days in advance of the scheduled date of service. Really weird policy, folks.”

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Posted 1 year ago

“I called regarding a double size foam mattress topper that is less than 1 year old how to dispose of and or donate. I was told your company could not help but would send me a list where to dispose of or donate. Never received a list or call back regarding assistance is re cycling, disposing and or donating. I don't think I would use a company that would just ignore all in recycling or donations. Grace”

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Posted 1 year ago

“The worst company I ever have the bad experience to work with, I use to be a loader, The driver are treated like trash, we not have not right to speech and for any reason Load up hold your money and not want to pay the jobs you do for them, For is all about the customer, they treat the driver like workers machines, they are not care about the fact that you spend your gas, put miles on your vehicle and time, the worst experience as hard worker I ever have in my life, if you as driver need to make some extra cash, DO NOT DO LOAD UP, you are wasting your time and destroy your vehicle over nothing, is not work it.”

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Posted 1 year ago

“We hired LoadUp to remove a mattress. The very morning they were due to pick it up we received a text from the driver saying he had an emergency with his young child and could we reschedule. We gave him the grace to reschedule for 48 hours later between 8am and 12 pm. When we called to confirm this appt, we were told it could be up to 8 pm at night. We cancelled at that point, being unable to sit around all day and wait, especially since my husband already lost 1 day of work waiting and we were told the rescheduled time would be between 8am and 12pm. Only half of our money was refunded. They charged us a cancellation fee. Keep in mind that they first asked to cancel the original appt. Shame on them! We were kind enough to understand the issue with the driver’s child but they chose to keep half of our money. We would never recommend this business!”

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Posted 1 year ago

“Horrible service. Appointment booked 4 days in advance. Got a call stating loader would be here between 5 and 6 pm. Then got a call at 6:30 stating they had no loader to send and would have to be rebooked. Then another call saying someone was coming out and would be here by 7pm. Now 7:30 and no show. Do yourself a favor and use a more well known company. Hopefully I get my money back. Something here sounds like a scam. I will rate the refund process after I get my money back i”

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Posted 1 year ago

“This company really deserves 0 stars! I called to cancel 3 days in advance of scheduled pick up. The customer service rep explained to me there was a 10% cancellation fee. I missed the 10 minute window the day of booking in order to receive 100% refund. The next day I received a phone call from the supervisor explaining to me that there’s a 20% cancellation fee. There’s no communication between departments. The supervisor did not resolve the issue instead proceed to repeat the cancellation policy. When I asked to speak to someone else they were giving me the run around. It all started to feel like 100% scam. This is the worst experience I’ve had with a company! Save your money. Save your sanity and go with a more professional and established company.”

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Posted 1 year ago

“You didn't come between 8am and 12pm,and someone else got the refrigerator your guy came after 6pm. I paid 130.00 dollars to you for nothing what can be done about this”

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Posted 1 year ago

“We rescheduled them two weeks ago to pick our stuff up they were supposed to be here yesterday Friday the 10 2025 we called them we called them at 6pm no one was scheduled to pick pick our stuff up then they told us today Saturday the 11 and said between 8am and 12pm we called them this morning and no is scheduled to pick our stuff up and I have a new new couch coming at 3 o’clock today I will never us this company again they don’t do there job and I will be asking for my money back”

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Posted 1 year ago

“guys showed up at my elderly parents house to pick up a queen mattress from 100 day trial from titan mattress they didn’t like. he came in an old suburban and had my dad help him get it in the car which Barely fit. my parents were uneasy around him as he was talking about being in jail and doing drugs. super disappointed! and scary for my parents!”

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Posted 1 year ago

“Bunch of post dated reviews”

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Posted 1 year ago

“On 12/1/2024 I ordered a pick up for a king size mattress and base. Their response was they would schedule a time and let me know. I heard nothing from t hem. On 12/8/2024 I had not heard from them so I called Got Junk. They were here within a couple hours to pick it up and very friendly to work with. On 1/3/2025 Loadup showed up at my door to get the mattress. Over a month had gone by. I told them I no longer needed the pick up. They are very difficult to deal with with emails, texts and phone. They are refunding me 50% of the amount I paid because I didn't notify them 24 hours in advance. Interesting, as no appointment was ever set up. I only got a text that said they were on their way a half hour before they arrived. I would not recommend using this company.”

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Posted 1 year ago

“Beware of hidden cancellation charges! We had to cancel 24 hours before they were supposed to come out, but we were still charged a 20% cancellation fee. If you cancel day of delivery, it’s 50%. You can’t find this information unless you dig halfway through their terms of service. Never would’ve gone with this company if I knew this ahead of time. We lost everything in a flood due to Hurricane Helene, and I was trying to get rid of a bed frame we can no longer use. Now this company is taking advantage of me just like so many other companies that tried to take advantage of us after the hurricane. Their website says that they provide “clarity”, but instead they provide terrible customer service and the opportunity to take advantage of you if you need to cancel for any reason, no matter how much time you provide for your cancellation. I tried to explain my situation, but was told that’s their policy so tough luck. Extremely frustrating and disappointing experience.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,720 reviews