LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We rescheduled them two weeks ago to pick our stuff up they were supposed to be here yesterday Friday the 10 2025 we called them we called them at 6pm no one was scheduled to pick pick our stuff up then they told us today Saturday the 11 and said between 8am and 12pm we called them this morning and no is scheduled to pick our stuff up and I have a new new couch coming at 3 o’clock today I will never us this company again they don’t do there job and I will be asking for my money back”

Helpful Report

Posted 11 months ago

“guys showed up at my elderly parents house to pick up a queen mattress from 100 day trial from titan mattress they didn’t like. he came in an old suburban and had my dad help him get it in the car which Barely fit. my parents were uneasy around him as he was talking about being in jail and doing drugs. super disappointed! and scary for my parents!”

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Posted 11 months ago

“Bunch of post dated reviews”

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Posted 11 months ago

“On 12/1/2024 I ordered a pick up for a king size mattress and base. Their response was they would schedule a time and let me know. I heard nothing from t hem. On 12/8/2024 I had not heard from them so I called Got Junk. They were here within a couple hours to pick it up and very friendly to work with. On 1/3/2025 Loadup showed up at my door to get the mattress. Over a month had gone by. I told them I no longer needed the pick up. They are very difficult to deal with with emails, texts and phone. They are refunding me 50% of the amount I paid because I didn't notify them 24 hours in advance. Interesting, as no appointment was ever set up. I only got a text that said they were on their way a half hour before they arrived. I would not recommend using this company.”

Helpful Report

Posted 11 months ago

“Beware of hidden cancellation charges! We had to cancel 24 hours before they were supposed to come out, but we were still charged a 20% cancellation fee. If you cancel day of delivery, it’s 50%. You can’t find this information unless you dig halfway through their terms of service. Never would’ve gone with this company if I knew this ahead of time. We lost everything in a flood due to Hurricane Helene, and I was trying to get rid of a bed frame we can no longer use. Now this company is taking advantage of me just like so many other companies that tried to take advantage of us after the hurricane. Their website says that they provide “clarity”, but instead they provide terrible customer service and the opportunity to take advantage of you if you need to cancel for any reason, no matter how much time you provide for your cancellation. I tried to explain my situation, but was told that’s their policy so tough luck. Extremely frustrating and disappointing experience.”

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Posted 11 months ago

“I wish I never booked Loadup. From the beginning I disclosed I wanted three (3) heavy items moved. I even sent pictures of the heavy items, the stairs and hallway. Loadup finally told me my items were too heavy for them. But Loadup kept on texting and calling me to close this deal! Because Loadup kept calling & texting me I booked them. Big mistake. Then I found out that they wouldn't do my move, too heavy. So I cancelled my booking within an hour on that same day. They kept my $40.80 deposit. Reason I suggest you hire another moving company is other moving companies were willing to move my 3 heavy items. So you can do better, I did too but it cost my $40.80 to learn this lesson from Loadup. Funny thing is I'm still getting marketing messages from Loadup & I appealed their $40.80 charge. If they refund my $40.80, I'll update this review.”

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Posted 1 year ago

“This is hilarious! We had no idea Leesa had outsourced the removal of old mattress. So our new mattress from Leesa was delivered in a broken box on the sidewalk. My husband brings it onto the porch. I then have to call Leesa to figure out what happened to my in home delivery and removal of old mattress. I have already paid hundreds extra for this service. I then scheduled Loadup service, per Leesa customer service. Loadup was three hours late of the 8-12am delivery window (nothing to do here the Sat day before Xmas) and arrived at 3pm. Loadup guys came in my house and it smelled like a blunt for an hour after this two man crew left- shady group is putting it lightly. Funny but not. Do better!”

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Posted 1 year ago

“Loader was having vehicle problems all day, could not complete the delivery. There should be a system set to pass the order to another contract loader if this happens, instead of keeping the order with on dedicated loader”

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Posted 1 year ago

“The 2 men who showed up to remove an ol sofa bed from our home were both Foreigners. The main guy could speak some English, but the 2nd in command could not speak or understand English, and seemed to be an Illegal Alien. I showed them the sofa and began explaining things to them when they started speaking spanish to each other in front of me and a few of my family members. I asked them nicely & gently not to do that cause I couldn't understand them. The main guy became Incensed, and his eyes turned Demonic. He berated me and said they knew what they were doing, and I could just leave. they said this to me IN MY HOUSE !!!! I left the room and quickly got my family members to go to the lower floor, I was that nervous of these guys.I went to an adjoining room and let them do their work, but watched them. Keep in mind, the day before, I removed 2 inside doors to help them with their move. We also moved the stove 8 ft. across the kitchen to help them. We also directed them to pull their moving truck all the way into our backyard, so they didn't have to move it that far. A lot of good being nice got me, huh ?? At the end the main guy, in broken English, berated me again. He said they had to take the sofa out in pieces, because the and counters were in the way (🤣😂) and it wouldn't fit thru the doors (you mean the ones I removed the day before ?? 🤣😅) and that it was my FAULT. I knew I had to give them the Tip I set aside for them (the one they didn't deserve), because if I didn't there would probably be some retribution on their part against us with some property or auto damage from them a few nights later. JUST HORRIBLE !!!”

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Posted 1 year ago

“Nope, Never again!”

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Posted 1 year ago

“Pickup for king size bed, but because box spring comes in 2 pieces wouldn’t pick up 2nd 1/2 of box spring.”

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Posted 1 year ago

“Loader, Micheal Never showed up and called at 8 AM and wanted to come pick up the load, when it was scheduled for between 4-8 PM. Then could not come at the scheduled time. Wanted to move to another day. Then held the contract so no one else could showup, up and said good luck finding another loader. These contractors should be fired for poor service and not following instructions. Now I am trying to find another contractor to come get my items. Thanks for nothing.”

Helpful Report

Posted 1 year ago

“I scheduled them to remove a couch and a futon for 0800-1200. They didn’t arrive until 1700. That is 7 hours after they were supposed to arrive. I had also scheduled to have new furniture delivered later that afternoon. When it showed up I had to have it left on the porch. I didn’t want to leave it there so i had my brother in law help me. We moved the old furniture out of the house, which was the whole point of hiring someone to do it. We left it on the grass out front. All they had to do was pick it up and put it on their truck. For this they charged $215. I could’ve had a family member pick it up for a couple of beers. The whole point was to have someone else get it out of my house. When I contacted they only offered 10% discount. Such a joke.”

Helpful Report

Posted 1 year ago

“I have made numerous attempts to contact this company and speak to a manager or Customer Service Rep regarding the horrifying service that was provided by their employee Emerson and his helper. LoadUp was contracted to remove items from an apt when my mom went into LTC, consisting of a sofa, loveseat, antique solid oak China hutch, twin size sleigh trundle bed, double dresser, nightstand, desk with an attached hutch, and an office chair, 2 twin mattresses & 4 boxes of misc collectibles items all to be donated as they were in EXCELLENT condition. The p/u window was btwn 8am-12pm, & after I got a call that they weren't gonna show up until 3pm when I had to be out of the apt by 4pm that was the 1st call to a rep who said he would contact them. Well, they arrived at 2, in a Ford TRANSIT VAN & said their truck was "broken" so they used that one... My Subaru was bigger than that van and I asked how they expected to get all the furniture in it & even called the CS Rep who ASSURED me they would be able to do it in several trips. Why they didnt rent an appropriate vehicle for the job is beyond me!!! I even found out from one of the Healthcare workers there was a veteran's home in the same town who would have come and gotten it for FREE, but to cancel LoadUp was 50% charge, and I figured since I selected the donate option I would let them take & donate the furniture. The trundle bed was still together and Emerson thru Google Translate said he didn't get paid to take it apart so I called to have the "disassemble fee" added to the ticket. While still cleaning out the apartment they removed all the furniture outside. When we went to take the garbage to the dumpster where they were loading, we found that they had busted all of that furniture up into tiny little pieces and shoved it into the back of the van.. I mean, literally, they broke it into small shards of wood even though all that furniture and items were to be donated (ADDING INSULT TO INJURY - I paid extra to disassemble the bed only to have it busted up into splinters!!) !!! I have been trying for FIVE days to speak to someone with no call back. Would I use them again??? No way!!! Buyer beware on this business they take your money and you never get a reply...”

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Posted 1 year ago

“I have literally been waiting now for two days for my furniture to be removed. I am sorry tired of the constant story of how we are now going to wait a third day and apparently hope for the best? Wow not the best service”

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Posted 1 year ago

“Horrible to work with. First… I booked a time and date more than a month in advance of the needed date of service. And paid for it! For the next three days, I had a salesperson calling to book an appointment that’s already been scheduled and paid for! I called twice to get them to stop calling. They finally stopped bothering me. Then…. Crickets. Nothing. No contact. I contacted them a few days out to confirm everything was fine and they’d be there as scheduled. I also requested they come earlier within the four hour window, rather than later. The rep said they’d make a note. The day of service, I was supposed to get an e-mail and a text, by 8am, with the name of the loader and a better idea of the time. Nope! Nothing! I had to call them. They said I was scheduled and gave me a number to call the loader myself. He said he wouldn’t be at my place until after the scheduled service window. This set me back as I had other commitments. As they couldn’t honor their commitment, it made me late for my commitment. Once the loader arrived, they had a regular van. Way too small for the load as listed. They had to strap the mattress, box spring and sofa to the roof! Talk about Beverly Hillbilly! Not professional, at all. And, I find, the loader is a contractor and doesn’t work for LoadUp. He told me he didn’t get the job until a few minutes before I called him. They should have been scheduled several days in advance, not last minute. It seems LoadUp has a serious communication issue as well as a scheduling problem. I cannot recommend the company an, further, I don’t trust them!”

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Posted 1 year ago

“This is not a moving service it's an Uber for used furniture. Half an hour before our scheduled pick up time the driver called me and told me to carry my sofa sleeper to the curb so he could drive it away. That's right...they don't load the truck they apparently stand there with their hands in their pockets while you carry your furniture to the curb and load it onto their truck then they drive it away. What a ******* joke! I simply cannot understand how this company stays in business.”

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Posted 1 year ago

“The absolute WORST EXPERIENCE EVER! Driver arrived 2+ hours after the cut off window. I was never notified that he was going to be late! Customer service was a joke! 10/10 WOULD NOT RECOMMEND!”

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Posted 1 year ago

“Driver Gilberto never showed and then took a pic in front of my house and falsified a pic showing a couch on his truck he been had in his phone similar to mine and sent it to his boss now they think he picked up my couch/loveseat which is false I still have my old couch/loveseat at this point refund me my money what kind of people are they hiring in this company for Gilberto to lie about doing his job this my first time using this company.”

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Posted 1 year ago

“Driver never showed and took false picture in front of my house and had some couch look similar to mine he loaded on his truck and took a picture that was not my couch I have made several complaints this was my first ordering from u guy never again and I put it all on social media please go look at the video I sent you a note what time it is and the day and I still got this merchandise still in my home right now”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,175 reviews