LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garbage customer service. yes, they will pick up your stuff. But if they damage something, cost you money, do anything to your property, they could care less. Further, they wont even help fix it. Even talked to supervisor. So many companies out there, why go with someone who only wants your $$ and doesnt stand behind their service. No way these guys are 4.8 Stars..”

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Posted 7 months ago

“Out of their minds with their prices! They want over $1000 to pick up 3 old 26in tube televisions!😂”

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Posted 7 months ago

“The guys showed up 3 hours after the requested pickup time slot.”

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Posted 8 months ago

“I paid nearly $300 for LoadUp to remove a queen bed (with mattress), sofa, and desk. The cost itself wasn’t my issue. I would have gladly spent $500 elsewhere had I known how unnecessarily complicated and stressful their process would be. From the start, I was sent in circles. Their virtual assistant quoted me, asked if the bed frame needed disassembly (I said yes), then an agent texted me the same question again (I said yes again). Hours later, another message came asking which part of the bedframe needed disassembly. How is a customer supposed to know that? I offered to send a picture. Instead, I got a call where they repeated the same questions as if I had never ordered at all. Then they claimed disassembly wasn’t included, despite me confirming it multiple times. After wasting another 30 minutes repricing the order, I paid again just to get it finalized, this was already 12 hours since my first booking. On removal day, the worker they sent asked if the mattress was included, because apparently that wasn’t on the order. At that point I nearly lost it. I handled it directly with the worker because if I had to deal with LoadUp again, I would have had a stroke. The problem isn’t the money. It’s the absolute incompetence and chaos in how LoadUp handles orders. If you charge differently for different frames, disclose that upfront. If your AI assistant can’t properly record what the customer confirms multiple times, don’t use it. And if your team can’t read or update the order consistently, don’t make the customer repeat themselves endlessly. This company turned my moving day into a nightmare. I do not recommend LoadUp to anyone. Save yourself the headache and hire someone else.”

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Posted 8 months ago

“I booked a $300 junk-removal pickup with LoadUp for Sunday 9/21 to remove two refrigerators and a washing machine. My confirmed service window was 12–4 pm, and I was told I’d receive a text or email confirmation by 8 am. That confirmation never came. I called customer service at 8:30 am, 11 am, and 2:40 pm—each time I was told they still couldn’t confirm a driver or technician. At 3 pm, I finally received a text saying no service team was available to complete my pickup today and that I could either reschedule or call back for a refund after the 4 pm window. I have yet to receive that refund. I rearranged my entire day to be available and paid in full upfront, only to be left without service, without confirmation, and—so far—without my money back. This was an incredibly frustrating and unprofessional experience. I cannot recommend a company that takes payment in advance and then fails to provide even basic communication or accountability.”

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Posted 8 months ago

“Super sketchy and disappointing. Called on a Sunday morning to get a washer removed. Immediately called back to reschedule since I had to go on a big work trip and got dinged $20 for nothing. What a joke. Hire some college kids instead. There was no cost to this company, didn’t care about the customer and just taking advantage.”

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Posted 8 months ago

“Terrible experience guy flooded my house & scratched my hadwood floors. Company backed out & left employee high & dry & wont let him work again until he pays for damages!!! Worst company to work for or do business with!”

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Posted 8 months ago

“Load UP deserves a no star rating if it were possible. We have a rental property out of state. Because we are not local we pay to have a lock installed with a combination. I paid Load UP $2,805.00 to trash out the interior and exterior of the property. Then they refused to do the project because I could not be there, even though they had total access to the property. I tried everything in my power to get them to do the job that I paid for. THEY cancelled the job the same day I paid them, and informed me that they would only refund 80% of what I paid. So THEY cancel the job and refuse to refund $561.00 of the $2,805.00 paid. Does that sound fair and ethical? I may need to sue them as my requests for reconsideration have been turned down.”

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Posted 9 months ago

“Terrible communication - took my money even though I cancelled shortly after booking and now they won’t respond anymore. Only looking for the 80% refund per their terms and conditions…”

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Posted 9 months ago

“They quoted me a price for 129 and then when it came time to plan to pick up they went up to $250 and said it was a AI mistake that’s ludicrous”

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Posted 9 months ago

“They did not remove all junk as agreed upon, the guys who came to my house asked me for an additional $200.00 “off the record” as they mentioned, when I refused to give them money outside of the agreed upon pricing they started dumping stuff off of the truck that was already packed up and ready to go, their behavior was very extortionate, won’t even use them again and I am in the process of litigation.”

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Posted 9 months ago

“I had a 26' Penske backed up to the door at 10am with a Noon-4PM reservation with LoadUp, the driver never responded to my text, did not have voicemail setup and never showed up. Customer service was notified and no one got back with me until after 4PM. We had 3 ladies over 65 years old, one 63-year-old guy and a 40-year-old load the entire 3-bedroom home content on our own to meet our commitment to make the move from Sanford, NC to Myrtle Beach, SC on August 14, 2025. Very disappointed.”

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Posted 9 months ago

“I will never recommend your service. Poor management. Why give an arrival time when they do not arrive at that time. 3 hours later. Never again.”

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Posted 9 months ago

“I rarely write reviews and give more grace than most, but I had to on this company because the experience was awful. We were cleaning out a house of a family member who passed away and we thought this would be easy. I sent my pictures in, talked to someone on the phone said I needed a morning pick up got my quote and set it thinking it would be in the morning and we could drive home (8 hrs away with no traffic). Come the day of pick up I get a message that the person coming is 3 hours away and won't be there until between 12 - 1, clearly not morning. Because they were going to be late my husband and I removed most if the stuff in the house to the garage ourselves so I went on the link to change our order thinking that since the things were now in the garage they would be part of the $800 garage clean out instead of the individual pricing for removing them from the house. That was a nightmare yo convey to the two different people contacting me and I gave up. When the guys showed up it was clear they would not be able to get everything and they said they would take one load to the local donation center and then come back. What was the point of taking the pictures except to charge more?! I thought they would send someone who would be equipped to take everything in one load. Strike 1: not a morning pick up Strike 2: awful communication trying to change my order since we moved stuff ourselves Strike 3: not being able to take things in one load. I would like to say that the two men who came were great and I explained I was not mad at them but with Load Up for their poor communication. It was not their fault and they did help us come up with a solution so that we could get on the road. Maybe I should have researched more about them and realized that they were not a local company, but you are not always thinking clearly during certain life events.”

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Posted 9 months ago

“You know it’s a predatory company when they don’t give you the cancellation policy until after you’ve paid 😂 According to the tracker, they were going to arrive between 6 and 7, so I get there at around 5.30 to get things ready. I’m expecting a call soon because they call you 30 minutes in advance, right? Mind you, it’s a rental I’m vacating, so the power is off. It’s 100 degrees outside. Finally I call the company at around 6.15 and they tell me they’ll be there in 5 minutes. Great, love the communication skills displayed here. When I do arrive, I tell them it would have been nice to know they were coming, and the guy is at pains to tell me that he did text me and shows me his phone. Okay? It doesn’t even display my number, so it’s no proof he contacted ME. Whoever sets up communication between customers and employees needs to be retrained. (Yes, they had my number down correctly, I checked when I called.) While the gentleman and I are discussing this, the woman butts in and interrupts me to ask what I need done. Well, first of all, I told you on the website. You know what needs to be done, you just wanted to talk over the other individuals who are speaking. Second of all: don’t interrupt? I thought that was pretty basic customer service. This was a super easy job for them, they were done in 15 minutes, but still managed to fail every aspect.”

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Posted 9 months ago

“On 7/22/25, I paid $129 to LoadUp for a junk removal service in Las Vegas (ZIP 89148) that was never delivered. Despite multiple texts confirming my refund was being processed, I have yet to receive any email confirmation or see the refund reflected on my credit card. The company outsources pickups to third-party contractors who can decline jobs at the last minute, and communication throughout was slow, vague, and unreliable. I was originally scheduled for 7/26 (8 AM–12 PM), but that was canceled. I was rescheduled for 7/27 (12 PM–4 PM), and after more stalling, no one ever showed. By 5:30 PM Sunday, I had wasted my entire weekend waiting around with no resolution and requested a full refund. I now have no choice but to dispute the charge with my credit card company due to LoadUp’s continued failure to follow through. I have full documentation of the entire exchange. If you're looking for professional, timely service—look elsewhere.”

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Posted 10 months ago

“Scheduled a curbside pickup and even with a 12 hour pickup window no one had been assigned. Now it's 8pm and I have try and bring everything back inside.”

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Posted 10 months ago

“These guys are going to charge me 20% bc I canceled within half an hour!!! They are based in GA but use local people as subcontractors??? Very weird and sneaky 😏. I’ll be spreading the word all over the internet if they charge me!!”

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Posted 10 months ago

“I was never told there was a time span in which the movers would show up. I request to start at 8:00 am. When I found out the truck was delayed an hour I called and asked if the team could come at 9:00. I was told a team wasn’t even scheduled yet, the agent said he would change the time to between 9 - 12, which I then realized they didn’t inform me they had a time frame in which to show up. If I had known this I would not have hired the company. I then cancelled the order. I was then told there would be a 50% cancellation cost even though they didn’t even have a team scheduled yet. I would give the company ZERO stars if it was an option.”

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Posted 10 months ago

“If I could I would give this company a zero. We waited until 8pm for a simple job. Wanted furniture moved because we were having our wood floors refinished. NO ONE EVER CAME! Can’t trust this company. They took our money though.”

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Posted 10 months ago

LoadUp is rated 4.6 based on 7,720 reviews