LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,396 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Check the order notes, worst experience ever and your management doesn’t care.”

Helpful Report

Posted 10 months ago

“I initially went with them because they had an upfront price that I thought was reasonable. When I ended up getting a counter offer from a different company that was half the amount than goloadup I decided to cancel. I was then told I would have to pay a 20% fee for cancelling, even though it was 5 days ahead of time. I would totally understand if it were within 24 hours, but 5 days ahead is completely unreasonable. BUYER BEWARE... you better be sure you're getting the best deal and if you try to back out, even with plenty of notice they will charge you 20% of your initial total!!”

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Posted 10 months ago

“I had Upload pick up a Thomasville Burled Oak bedroom set and a computer desk to take to a Habitat donation center within a mile from my house. Instead, they went to Clayton and took it to a disposal center. They were not honest and totally deceptive to my request. I would not recommend them to anyone. The loaders did not know how to pack a truck since they didn't use pads to protect the furniture and just laid the drawers throughout the truck. Any slight bump or turn on the road would have damaged everything.”

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Posted 11 months ago

“They will take your money and string you along even if there are no loaders in your area available.”

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Posted 11 months ago

“Was given a pickup window of 8am-8pm. Waited 12 hrs for a pickup only to receive a text notifying me 10 minutes before the end of my pickup window that they didn’t have a truck available to complete my order. They should have a driver available before they accepted my money and confirmed the pickup.”

Helpful Report

Posted 11 months ago

“Horrible services, I had to schedule 2 appointments to load and unload. I had to cancel due to not moving 2 days later and a week away from scheduled appointment. LoadUp failed to mention they will keep 20% of all scheduled appointments so they kept 40% of my payment.”

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Posted 11 months ago

“I requested an email quote. Text quote was sent to my husband who gave them credit card information thinking it was the company I chose. When he contacted them to let them know the error, they canceled the job and charged my credit card 20% cancellation fee. The cancellation was 6 days in advance! When I called customer service all he did was repeat the scripted line “because the job was booked and paid for, the cancellation fee applies”. Thankfully booked with my credit card and the charge was disputed. Be careful when booking and use a credit card for protection!”

Helpful Report

Posted 11 months ago

“My slot was booked between 8-12. At 11:30 I got a call that the truck got a flat and they were getting it replaced and would be on their way. I asked for an ETA and received nothing. At 1 I checked in and asked if there was an update and was told the tow truck was close and they’d be coming righth after that. At 3pm I had to ask for another update and was then told they needed to go and get the tired first and they just picked it up and should be fixing it soon. I understand that some circumstances and unplanned, but it is frustrating to have to keep reaching out for any progress while my couch is in pieces standing in my kitchen. If a service is going to be outside of 2 delivery windows, it would be helpful to have the person provide updates or to have them request a different truck be sent out. It’s been 8 hours and I still don’t know when my stuff will be picked up because the driver has only provided vague updates along the way.”

Helpful Report

Posted 11 months ago

“We scheduled LoadUp a week in advance to come haul a few items away from our home. The day arrived and we got a call from the loader who informed us that they couldn't make it because they were busy "moving" and they might be able to come "late" the next day. We called a larger competitor (you know the one) and had them come out the same day with no issue. When I called LoadUp to get a refund, they informed us that they would only be able to refund 50% of the order due to it being a same day cancellation. This company contracts out haulers so your experience will come down to that person's schedule, where the company seems to have no control or oversight. This was frustrating because we spent all morning preparing for the driver to arrive only for them to cancel an hour before service, also triggering the partial refund. Please do yourself a favor, call another hauler - don't let this company take your money and run.”

Helpful Report

Posted 11 months ago

“The worst customer experience imaginable. In the midst of dealing with my mother's death and having to remove items to deal with her estate, I booked a service that indicated it would do the job well and if it didn't it would make it right. LoadUp took my money, failed my family at every turn, and I'm still stuck with the main item I selected this company to remove. The leadership of this company is heartless.”

Helpful Report

Posted 11 months ago

“We had an appointment for pickup from 12-4pm and it's now 5:30 and the driver is no longer responding. We waited around all day for this for nothing. What a waste of time”

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Posted 11 months ago

“Absolute waste of my time. Reservations made one month out, confirmed reservation each week prior to the date. On the morning of, Load Up simply sends a text that they’re not coming but I can reschedule if needed. Plenty of companies providing this service, look elsewhere including homeless day laborers.”

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Posted 11 months ago

“They called twice with the incorrect time. Finally—on the third attempt, when the did arrive, the movers were courteous, polite, and efficient.”

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Posted 11 months ago

“Do not use this company! They illegally dumped 2 of my couches. I paid about 200.00 to them and they dumped the couches on the same property i live on. Contacted customer service and they said the issue would be fixed. It was not. Instead of refunding me they choose to ignore my requests. Company is a scam!”

Helpful Report

Posted 1 year ago

“Got Displaced Because of Hurricane Helene the day before my order was supposed to be fulfilled. They took my money and wouldn't let me reschedule my service because it was "completed in their system" and apparently, the fact that we had to spend several months finding and getting situated in a new place means that they don't in fact have to fulfill the service I paid them for. So I'm out $135 and they won't reschedule someone to pick up stuff. Worst customer service ever”

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Posted 1 year ago

“Terrible customer service. Gave me a window of 4-8pm and when I did t hear from them by 7:45pm I sent a text. At that point I was told they couldn’t find anyone to accept my job. If I would not have reached out I suppose they were going to no show. When I let them know how upset I was they informed me they never guarantee times or dates 😳”

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Posted 1 year ago

“I am a repeat customer with Load Up so this is just a Devil In the Details warning. I called for another pickup of old electronics yesterday. In less than 14 hours, my buddies earmarked some of that stock as stuff they would like to take so that problem was happily solved. The sad part, when I called back to cancel my pickup, Load Up charged me 20%... for nothing. Stating that the only full refund they provide is if you call back within 15 minutes of placing the order. WTH Load Up? I have a third order with them mid February, this one may be my last as I strongly object to any company refusing to provide a reasonable refund policy esp in under 24 hours from when I placed the order and six full days in advance of the scheduled date of service. Really weird policy, folks.”

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Posted 1 year ago

“I called regarding a double size foam mattress topper that is less than 1 year old how to dispose of and or donate. I was told your company could not help but would send me a list where to dispose of or donate. Never received a list or call back regarding assistance is re cycling, disposing and or donating. I don't think I would use a company that would just ignore all in recycling or donations. Grace”

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Posted 1 year ago

“The worst company I ever have the bad experience to work with, I use to be a loader, The driver are treated like trash, we not have not right to speech and for any reason Load up hold your money and not want to pay the jobs you do for them, For is all about the customer, they treat the driver like workers machines, they are not care about the fact that you spend your gas, put miles on your vehicle and time, the worst experience as hard worker I ever have in my life, if you as driver need to make some extra cash, DO NOT DO LOAD UP, you are wasting your time and destroy your vehicle over nothing, is not work it.”

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Posted 1 year ago

“We hired LoadUp to remove a mattress. The very morning they were due to pick it up we received a text from the driver saying he had an emergency with his young child and could we reschedule. We gave him the grace to reschedule for 48 hours later between 8am and 12 pm. When we called to confirm this appt, we were told it could be up to 8 pm at night. We cancelled at that point, being unable to sit around all day and wait, especially since my husband already lost 1 day of work waiting and we were told the rescheduled time would be between 8am and 12pm. Only half of our money was refunded. They charged us a cancellation fee. Keep in mind that they first asked to cancel the original appt. Shame on them! We were kind enough to understand the issue with the driver’s child but they chose to keep half of our money. We would never recommend this business!”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,396 reviews