LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,394 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to set up and the customer service is great. Not a 5 for two reasons: 1- Driver was late and didn’t call, and 2- I maybe foolishly believed that they try to donate stuff, but the driver told me it was going straight to the dump. (This was large furniture in New York City— might be different elsewhere)”

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Posted 1 week ago

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Posted 1 week ago

“I would have given you a five except the loaders had to come out two times because the first set of loaders didn’t have any tools and it took tools to take the treadmill apart. I received a personal call from your company who alerted one of their teams that were out on the road to come out and pick the treadmill up which they did and I was very appreciative and I would definitely recommend you guys now that I know about you.”

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Posted 2 weeks ago

“The delivery person who came to picked up a matress was acted like a program-robot, the way I felt. I had a small wooden bookshelf, 13" x 30" small bookshelf on top of a shelf. It was out of my reach with my height. I asked this tall guy, if he could move it to the desk next to where I could reach, but he couldn't do it. It's light and it would only took less than a few seconds to do it. Either this person or the company, they seemed running the business under severe restricted rules with a zero room for humanity.”

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Posted 2 weeks ago

“Firstly, the gentleman who showed up was friendly and helpful. However, he was by himself and just about not able to load, w/no ramp, a bigger and more awkward item. Without a ramp, he should have had a second person. I saw the name Katie as the driver and thought he might have someone else with him. In the end he did a great job and I am happy to have that stuff gone! :-)”

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Posted 3 weeks ago

“Pick-up was scheduled between 8 - noon. Didn't arrive until 7pm. Aside from that, everything was great. William and Tony were the best.”

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Posted 3 weeks ago

“We had very good communication and knew when they were coming. They were good at setting up our new bed and taking away all the boxes and wrapping etc. We would definitely use them again.”

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Posted 4 weeks ago

“James, the person who made the delivery was great! 5 stars. But the person this morning between 8-12 didn't show up! I could tell that Bernard at Customer Svc worked hard to get someone to do the delivery. I’m glad I got the bed even if it came at 6pm. Thanks James for taking extra the job.”

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Posted 1 month ago

“Pickup was 4 hours later than scheduled”

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Posted 2 months ago

“The day of delivery went just fine, Slik did an excellent job. But delivery was supposed to be the Saturday before and it got cancelled at the last minute because you couldn't make arrangements for a deliveryman, after I waited around all afternoon. So a good, not a very good.”

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Posted 2 months ago

“Service was good but time of arrival changed twice which made me change my plans.”

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Posted 2 months ago

“Other than an issue with getting a loader the service was good loader was friendly careful and quick I would use them again”

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Posted 2 months ago

“They were on time and were professional . They finished the job in few minutes.”

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Posted 2 months ago

“The LoadUp app wasn't the greatest, no loader was assigned for the day I selected, but a reschedule was quickly arranged. My loaders Julio and Angel were great, very friendly and professional.”

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Posted 3 months ago

“The crew was very nice & professional. I love my new buffet. The thinking that I don't like is that the two sets of doors look very different. The ones on the right come together in the center perfectly & the ones on the left have an uneven gap down the middle. It is also weird that the drawers don't completely pull out and don't slide very well.”

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Posted 3 months ago

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Posted 3 months ago

“I received a text from LoadUp the day I was confirmed to have helpers sometime between 8am and 12. The text indicated that my job was outside the limits of LoadUp service. I had explained the job several times with pictures and had paid and received confirmation. So I was freaked out that they were not going to show. In the end they made it right and I did get a very nice team to help me with my job at 5 pm. Alls well that ends well!”

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Posted 3 months ago

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 4 months ago

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 4 months ago

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 7,394 reviews