LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,503 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,503 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but the claim to be eco friendly seems to be untrue for mattresses as I was told by the driver that my mine would just go into a landfill.”

Helpful Report

Posted 2 weeks ago

“The process to schedule was easy and the loader did communicate well with me. The two ladies that showed up to remove my sofa had a little trouble getting it down the stairs and left a few scuff marks on my walls. I was able to get the scuff marks off. Overall, it was a good experience and I would use them again.”

Helpful Report

Posted 1 month ago

“The first confirmed appt with a Window time of 12:00-4:00 was quite disappointing as the driver ran behind but did not communicate with me. I first sent a text to check on time which got no response. Then an hour later a phone call at 2:45. The driver then told me he probably won’t make the time. It took me to call him and would not have known . Unprofessional as I had to pay ahead for the service. Wasted 4 hours of my time waiting which is disrespectful and only takes communication. New appt was made for the following day and the guys got the job done. Customer service set that up and gave them a second chance. Will have to really think about using them again.”

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Posted 2 months ago

“Not the friendliest service but got the job done and were efficient.”

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Posted 2 months ago

“Everything was perfect but they came an hour later than the agreed upon window of 8 am-12 pm. They came at 1 pm which impacted other plans I had for the day including my work schedule. However, they were courteous and quick which was very helpful under the circumstances and I only booked the pick up the day before. I would definitely use Loadup services again.”

Helpful Report

Posted 2 months ago

“Service, reliability, and communication are all a 5 star. Price was very high, so I downgraded overall to 4 stars. I would use again for items too difficult for me to haul away”

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Posted 2 months ago

“The only two complaints I have was waiting for the men to arrive to take the desk, that took a long time. and that when they had to move my dresser by the door and took off the security string that is for safety for children and not use a screw driver. that was the only issues. but other than that thank you.”

Helpful Report

Posted 2 months ago

“The truck that came was a bit too small for the bed frame but Michael made it work. Michael on the other hand was incredible, very kind, and helpful and I'm glad to have met him!”

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Posted 4 months ago

“The guys did well in removing all of my unwanted stuff. Brandon who looked very exhausted did most of the job because two other guys came in late. Service was good and customer service was great in assisting me throughout the process.”

Helpful Report

Posted 4 months ago

“Samuel very nice and helpful. Don’t expect that BOTH mattress and box spring will be picked up unless you bought TWO mattresses. That was a surprise. And make sure they have correct phone #! They were using old #from BB&B so we missed the first call. Very convenient system otherwise.”

Helpful Report

Posted 5 months ago

“The men worked really hard to remove two 84" couches from my house & get them on the truck.”

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Posted 6 months ago

“Everything was great! The price was a little high and also in a time period of 8:00 AM - 12:00 PM, the guy showed up at 11:50!”

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Posted 6 months ago

“Kyle &helper lift heavy mattress easily, efficiently& professionally. Only issue was App doesn’t allow specific description of donation.”

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Posted 6 months ago

“Cost more than I thought it would to try to keep the box springs and mattress out of landfill would like to b dropped off myself”

Helpful Report

Posted 7 months ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

Helpful Report

Posted 7 months ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

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Posted 7 months ago

“4.5/5. Team Emily was courteous and fast with loading the furniture onto their trailer. Please have some sort of identification on the truck to let clients know when you've arrived. I also like that they donate the furniture when possible.”

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Posted 8 months ago

“Very efficient”

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Posted 8 months ago

“While the loader did not arrive during the window requested and actually was 2.5 to 3 hours after the latest time requested, I do appreciate that he still came and picked up my junk. Very pleasant and professional. Many thanks!”

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Posted 8 months ago

“I specifically requested shoe covers. They did not have. They put plastic bags on shoes that are provided to clean up after pets. Service was fine. However, I think you are VERY expensive.”

Helpful Report

Posted 9 months ago

LoadUp is rated 4.6 based on 4,503 reviews