LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,148 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“++ +2 Nice men.Task completed.Found a way to negotiate the long sofa through the.patio.door,,rather than the narrow front door. GOOD WORK --- Open doors that they did not help me to shut. i Would have appreciated.some assistance in movingmy things back ,as I am 71 Years old with slight mobility issues . Overall prompt service by the loaders.Only one fluent in English”

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Posted 1 day ago

“The men that came were very nice and hard workers. My only complaint is the office that really overrated my items and even though they gave me a 10% discount I felt that being a disabled senior the price should have been reflected of that.”

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Posted 1 week ago

“my service was rescheduled twice, so that was very disappointing and inconvenient. The team that finally arrived were extremely friendly, polite, and professional. They did an outstanding job. I will definitely use LoadUp again. Hopefully not get rescheduled next time. Otherwise this review would have been a 5 Star.”

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Posted 2 weeks ago

“I was satisfied, but I had to help him carry the TV. He was supposed to come with 2 people.”

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Posted 1 month ago

“Pickup was easy and people were very nice. Not 5 stars because there was total confusion about the pickup time — request pickup window was confirmed then emails sent with times outside the window. Then a phone confirmed another time, but they showed up 3 hours earlier (which was fine, but it all ruined my day for anything else).”

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Posted 1 month ago

“Efficient and courteous”

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Posted 1 month ago

“Arrived within the time frame, removed couch without issues. Only minor complaint was plaster (?) on their shoes which tracked in.”

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Posted 1 month ago

“I got rid of a couch and a beenbag chair”

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Posted 1 month ago

“The driver(Reuben) and the other loader were fantastic. They loaded things that I thought would never fit through the small spaces in my home with NO PROBLEMS WHATSOEVER. Reuben was very reassuring and positive. The reason for 4 stars was the inability to speak directly to a human customer assistant right away when I had to reschedule. AI??😔 VERY FRUSTRATING. The # to press for other help on menu rang for 6 minutes and I hung up. But when they finally did help me they were great. So the employees were excellent. LOAD UP CUSTOMER SERVICE CONTACT needs to improve.”

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Posted 2 months ago

“I ordered a pick up between 8 am and 12 PM. They didn’t show up until 1:30 PM, but they did a great job. Took everything they were supposed to and upon leaving. They gave me a receipt.”

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Posted 2 months ago

“Easy online setup. Arrived on time and were quick to load. My only semi-issue was that I thought the price was a bit high. Would use again.”

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Posted 2 months ago

“The service from the loaders was excellent. They were efficient and very nice. Had some initial issues with scheduling where I wasn't immediately notified that the loaders had to be reassigned. This delayed the agreed-upon time for over an hour.”

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Posted 3 months ago

“Corporate loadup was not that great. Did not send anybody to pick up items on the scheduled date. Rescheduled for next day and still no one. Contacted corporate and got transferred to customer service support where the phone just ranged. Movers finally came and the pair that came were extremely awesome people and did a great job.Rate this 4 stars due to low quality if any customer support”

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Posted 3 months ago

“The person who came to take my mattress and topper was very nice, polite and did a great job. However I chose a date and time to pick up these items . No one came between 8-12pm as I asked. When I called, a machine said that they will search for another driver and was it okay to extend the pick-up time till 8pm. I wanted the items gone so wasting my whole day I guess was not okay but what else can you do. Then at 7:30pm someone arrived. This system of finding drivers to do the job on the day requested is absurd. There must be a better way.”

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Posted 4 months ago

“I asked for my stuff to be donated. Most of it still in there original boxes. First time a team came out they had a trailer that was covered with spilled paint. Obviously they were going to the dump. I did not accept those loaders. So load up sent new drivers out who specialize in sorting and donating or recycling. I worked next to Chris and Frank during the project and got to speak with them. They were awesome and they are the reason this went to 4 star. Also customer service was willing to send a new team so that was very helpful as they understood the situation. If they had sent me Chris and Frank the first time, hands down, 5/5!”

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Posted 4 months ago

“We had a great experience! However they should not charge your credit card prior to services rendered. Mine was charged the moment I booked them”

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Posted 5 months ago

“They texted a day ahead of scheduled delivery to let me know there was opportunity for an earlier date if I wanted. This was much appreciated. Communication throughout the day was good and names of drivers and phone numbers shared. Service was efficient.”

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Posted 6 months ago

“We got off with a questionable experience, meaning with the time they were to be here, but once they got here, Devin the loader with his partner were totally awesome, got it all loaded, being courteous and professional with the job! Thanks guys, Mary”

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Posted 6 months ago

“LoadUp customer service was very helpful in scheduling my order. The only issue I had was that on the day of my pick up, I noticed that my price went up $10 due to an area service fee increase. Other than that, I had a good experience. My loaders were amazing. They arrived within my scheduled time, were kind, respectful, and professional They were very careful bringing down the furniture from the second floor. Overall, good experience.”

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Posted 6 months ago

“LoadUp is a convenient and fast way to get a local moving team to help you out! Arturo was the local provider that helped me out - fast, caring and efficient service - kudos. If you use pictures to send to load up of your items, make sure you look carefully through their summary of items before booking. They missed some of the items in the pictures which confused the local provider and delayed the process, but LoadUp was able to solve the problem - bravo !”

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Posted 6 months ago

LoadUp is rated 4.6 based on 8,148 reviews