LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pickup was 4 hours later than scheduled”

Helpful Report

Posted 1 week ago

“The day of delivery went just fine, Slik did an excellent job. But delivery was supposed to be the Saturday before and it got cancelled at the last minute because you couldn't make arrangements for a deliveryman, after I waited around all afternoon. So a good, not a very good.”

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Posted 2 weeks ago

“Service was good but time of arrival changed twice which made me change my plans.”

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Posted 3 weeks ago

“Other than an issue with getting a loader the service was good loader was friendly careful and quick I would use them again”

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Posted 3 weeks ago

“They were on time and were professional . They finished the job in few minutes.”

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Posted 3 weeks ago

“The LoadUp app wasn't the greatest, no loader was assigned for the day I selected, but a reschedule was quickly arranged. My loaders Julio and Angel were great, very friendly and professional.”

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Posted 1 month ago

“The crew was very nice & professional. I love my new buffet. The thinking that I don't like is that the two sets of doors look very different. The ones on the right come together in the center perfectly & the ones on the left have an uneven gap down the middle. It is also weird that the drawers don't completely pull out and don't slide very well.”

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Posted 1 month ago

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Posted 1 month ago

“I received a text from LoadUp the day I was confirmed to have helpers sometime between 8am and 12. The text indicated that my job was outside the limits of LoadUp service. I had explained the job several times with pictures and had paid and received confirmation. So I was freaked out that they were not going to show. In the end they made it right and I did get a very nice team to help me with my job at 5 pm. Alls well that ends well!”

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Posted 1 month ago

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 2 months ago

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 2 months ago

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 2 months ago

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 2 months ago

“They came within the time specified. The gentleman was very careful in dealing with the furniture. He was very courteous and helpful. But he did not bring a donkey luckily I had one otherwise?would have been difficult. We never received a text or a call regarding his arrival time . Had to wait at home till 5:30pm when he came. Also could not get an answer when we tried to call.”

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Posted 2 months ago

“I had great service from load up there was good communication I had a little trouble with the AI but once I got a person it was fantastic service that's the only reason why I'm gonna give him four stars instead of 5. The person who came out was professional, was very careful not to damage any of my property and was also very pleasant. I'd recommend this company highly but I do say speak to a person it is much better. People still are the best when you're doing this transaction.”

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Posted 2 months ago

“This was fast scheduled pick. The guys called, arrive and were polite. My only problem, didn't carry plastic cover for the mattress. Overall Good and thank you”

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Posted 3 months ago

“Very happy with the service.. good customer service and reliable prices when compared with other companies.”

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Posted 3 months ago

“I was very happy with Fernando and his helper. They did exactly what I wanted. They are quick movers. They were very polie and friendly.”

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Posted 3 months ago

“Load up took a few times to get this right but the group that came were awesome people from GREELEYand did a great job, THey were NS & S from Greeley”

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Posted 3 months ago

“Other than having to reschedule and then the loader not having the space in their truck and having to leave and come back. Everything was smooth from communication to pick up.”

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Posted 3 months ago

LoadUp is rated 4.6 based on 7,175 reviews