LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,148 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guys were really great! Fast, organized, and completed the job in under the two hours scheduled. Why not a 5 then? The website was difficult to navigate for booking clearly, I got double charged (had to clear up with cc because they denied even though it was clearly charged to my card), they charge at time of booking, not time service rendered, and then guys showed up 2 1/2 hours into my 4 hour window without communication (I had to call to find out when they would arrive as I was on a timeline to be finished). I honestly am happy with the job they did, but the service end was bumpy.”

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Posted 1 year ago

“My first loader was Nicholas Stanley, and my experience with him was AWFUL! He did not return 3 voice mails that I left. He was due at 4:00 PM, and at 4:15 PM, I was finally able to reach him after calling customer service. He was still about 2 hours away and complained about his experience with his current customer. He ended up cancelling our order, and a new loader was assigned. Our 2nd loader was Breanna Mitchell, and she was amazing! Please understand that the rating above is for Breanna, and NOT for Nicholas. She was EXCELLENT!! I fully expect a discount for the awful customer service that I received.”

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Posted 1 year ago

“Christopher was great! He had to move a heavy piece of furniture. He took the time to make sure it was in the house and didn’t hurt anything. He worked very hard and was very kind!”

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Posted 1 year ago

“I scheduled my initial pick up for 06/15. My credit card was charged but no one showed up. I had to reach out to them to reschedule. Once rescheduled, the driver was excellent. Jeremiah was thorough and professional. He communicated several times to let me know how close he was. I would definitely choose Jeremiah again.”

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Posted 1 year ago

“Though the service was excellent (on time and done quickly), the price isn't worth it: over $300 for one box spring, 2 mattresses, and one bed frame (all twin sizes).”

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Posted 1 year ago

“Swaid was great!! He arrived promptly and communicated on his way to the house. I would happily recommend and use him again!”

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Posted 1 year ago

“Very informative with nice attitude.”

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Posted 1 year ago

“Everything was great after the loaders arrived. No complaints about anything. The only negative was they arrived 1hr 44min late. I was notified at the time they were supposed to arrive that they would be late due to a flat tire in route.”

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Posted 1 year ago

“The guys that picked up my junk couch were awesome, very polite and even when they had to move a heavy piece of furniture out of the way they asked me where I would like it, they didn’t have to do that. The only reason I gave it 4 stars is because of scheduling. I originally had it scheduled the day before but the called last minute to reschedule next day, I had to take time off again to be there in that 4 hour window.”

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Posted 1 year ago

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Posted 1 year ago

“Excellent service, patient and friendly workers. Onesimus Thomas and his helper were great! Would definitely recommend them.”

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Posted 1 year ago

“Nice job fast”

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Posted 1 year ago

“All’s well that ends well. Communications day of delivery was not the best. Seemed to be some confusion with multiple drivers assigned to pickup. Did not receive ETA until late in the assigned delivery window resulting in sitting around for three hours forty five minutes waiting for the truck to arrive. Could have used that time to run a few errands. Once the truck arrived guys were great, very friendly, personable and professional. Thank you.”

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Posted 1 year ago

“We were satisfied for the work they did. Happy there was a service that could take our things we didn't want.The guys were very nice and hard working.”

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Posted 1 year ago

“Our pick up was delayed with no follow up from the driver. We finally got service the following day . I rated the service a 4 because although the driver failed us, the company stayed in contact with us and completed the order promptly the first thing the following day.”

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Posted 1 year ago

“The service was fast and respectful 🙏🏽 great job! I would recommend to others”

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Posted 1 year ago

“Missed out on the 5th star because nobody asked about stairs when I was booking the pickup, and it cost an extra $20 afterwards for 2 flights of stairs. Other than that, no complaints. Booking was easy. Michael (the driver) communicated really well. He arrived on time and was friendly and professional. I would definitely use the service again, just would ask about extra charges!”

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Posted 1 year ago

“Great customer service. Will use him next time.”

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Posted 1 year ago

“Great service when moving and clearing out things. A bit pricey, I thought, but I liked that they will pickup paints, which saved me a lot of time during a busy move.”

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Posted 1 year ago

“The loaders were not reachable.not even the main office could reach them.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 8,148 reviews