Name: LoadUp
Rating: 4.57

“Only issue is that a better time frame given at start of day and you can speak with a person if you have a ? And not have to go thru the schedule prompt”

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Posted 2 years ago

“My loaders were great and fast! The reason this review is 4 stars not 5 is that they arrived outside the stated time-frame stated, and the company never called to warn me.”

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Posted 2 years ago

“The pricing was reasonable and they didn’t change things on me day of like a competitor did. They took longer to arrive than I hoped, but once they were here were friendly, efficient and helpful.”

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Posted 2 years ago

“Customer service people are quick to respond both by phone and email. Only issue was the first day the mattress pick up was scheduled the loader's truck had a problem. The next scheduling worked fine. I was given the driver's name and phone number. He kept me updated as to his ETA. Three people came and within 20 minutes removed both the box springs and mattresses. Courteous and well spoken.”

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Posted 2 years ago

“The ladies were on time and good - they get a 5 out of 5. But the phone app interface to sign for the pickup was less than stellar.”

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Posted 3 years ago

“This is a copy of letter I sent to PlushBeds following the pickup of my mattress for return to the company on Wednesday, February 24th. “As scheduled, my PlushBeds Botanical Bliss mattress was picked up by a Hauler on Wednesday afternoon. I wanted to give you feedback on that experience. Even though I rated the overall experience as a 5, and stated the reason being “fast and efficient”, I was actually appalled at the lack of care demonstrated. I made every effort to protect the mattress and keep it in pristine, very clean condition, as clean as it was coming out of the box and plastic wrap, with your mattress protector, a very thick plush mattress pad, and hospital type incontinent pads for extra insurance. The hauler manhandled the entire mattress, folding it half, and bumping my pristine fine hickory wood bed frame against the nightstands and a large wooden blanket chest at the foot of the bed. When that didn’t work, I suggested he unzip the cover, and remove the latex layers one at a time, which he did, and placed as they were in the bed of his open pickup truck. The bottom layer with cover he rolled up outside in, and tossed in the truck bed. Nothing was boxed, covered, protected, in any way, so I’m sure will be covered in filth on arrival. It saddens me that a bed costing so much and used for just 99 days, was handled with such disregard, after I took such great care to return it in as new a condition as when I received it. It seemed to me that it is headed to the rubbish pile, and that creates great distress on such waste, and completely out of the realm of my control. It seems that the company would take better return shipping measures to protect their product, and be able to resell it in pristine condition.””

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Posted 3 years ago

“This is a copy of letter I sent to PlushBeds following the pickup of my mattress for return to the company on Wednesday, February 24th. “As scheduled, my PlushBeds Botanical Bliss mattress was picked up by a Hauler on Wednesday afternoon. I wanted to give you feedback on that experience. Even though I rated the overall experience as a 5, and stated the reason being “fast and efficient”, I was actually appalled at the lack of care demonstrated. I made every effort to protect the mattress and keep it in pristine, very clean condition, as clean as it was coming out of the box and plastic wrap, with your mattress protector, a very thick plush mattress pad, and hospital type incontinent pads for extra insurance. The hauler manhandled the entire mattress, folding it half, and bumping my pristine fine hickory wood bed frame against the nightstands and a large wooden blanket chest at the foot of the bed. When that didn’t work, I suggested he unzip the cover, and remove the latex layers one at a time, which he did, and placed as they were in the bed of his open pickup truck. The bottom layer with cover he rolled up outside in, and tossed in the truck bed. Nothing was boxed, covered, protected, in any way, so I’m sure will be covered in filth on arrival. It saddens me that a bed costing so much and used for just 99 days, was handled with such disregard, after I took such great care to return it in as new a condition as when I received it. It seemed to me that it is headed to the rubbish pile, and that creates great distress on such waste, and completely out of the realm of my control. It seems that the company would take better return shipping measures to protect their product, and be able to resell it in pristine condition.””

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Posted 3 years ago

“Scheduling for pickup was easy and quick. The company stayed in communication with me when they were en route and picked up my items with no trouble. I’m giving 4 stars instead of 5 because of the price. Otherwise, everything was perfect.”

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Posted 3 years ago

“Originally scheduled between 12 and 4 pm on Thursday to pick up and dispose of heavy television and tv stand. Heard nothing from the assigned driver, so I called at 4 pm. Driver was unfamiliar with our house as a customer and said that he would call with ETA after getting to his next stop. Nothing further from this driver. Called at 5:30 pm and left a voice mail message. No response. At 6 pm I called LoadUp. Morgan tried to contact driver with no success, so she rescheduled project with a different driver for 8 am to noon slot Friday. New driver called this morning about 7 am saying he was about one hour out. They showed on time and within 15 minutes, they completed their assignment. Good recovery by Morgan of LoadUp.”

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Posted 3 years ago

“Very friendly LoadUp rep, though I wasn't happy about a 4 hour pickup window.”

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Posted 3 years ago

“4 and I only listed it less than a 5 because I was not given a receipt or any documentation from the people that picked it up, so I am just a little leery. Otherwise it was timely and great communication”

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Posted 3 years ago

“Very nice and professional. Did call ahead to say they world would be late”

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Posted 3 years ago

“The experience was okay. The driver and loader arrived 30 mins later than the schedule time (8am-12pm). The loader was nice but did not wear a mask or shoe cover when entering the house. In my opinion, that would be a good best practice for the company. If they implemented those changes, I would use them in the future. If not, probably not.”

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Posted 3 years ago

“I appreciated the confirmation calls ahead of my service date. Julian was a good worker, very polite and professional. I needed a “heads up” call to let me know that he was running late. I would use him again.”

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Posted 3 years ago

“Very good considering they didn't tell the driver the treadmill was in the basement so my husband had to help. I paid extra for that extra help and they didn't tell him that either. I hope they pay him for all of the work including the extra fee which had covered the help of another guy.”

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Posted 3 years ago

“Great but please wear masks!!”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Hi, I had a man named Jason from Indiana do my move. He was polite and got the job done.”

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Posted 3 years ago

“The men who showed up were 30 mins late, but, were very nice and profesional.”

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Posted 3 years ago

“Would of given a 5 star but the guys show up in the rain with a personal pick up truck! When picking up furniture should be covered truck! Ours pick up a mattress and electrical adjustable bed frame. Luckily we packaged the mattress back in plastic and adjustable base in its shipping box. Other than that you have a outstanding notification status for pick up and confirmation via email. Guys were right on time fast professional had masks on to protect us and them. Great Job! Thank you for great service!”

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Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

LoadUp Reviews