LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,561 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the friendliest service but got the job done and were efficient.”

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Posted 2 years ago

“Everything was perfect but they came an hour later than the agreed upon window of 8 am-12 pm. They came at 1 pm which impacted other plans I had for the day including my work schedule. However, they were courteous and quick which was very helpful under the circumstances and I only booked the pick up the day before. I would definitely use Loadup services again.”

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Posted 2 years ago

“Service, reliability, and communication are all a 5 star. Price was very high, so I downgraded overall to 4 stars. I would use again for items too difficult for me to haul away”

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Posted 2 years ago

“The only two complaints I have was waiting for the men to arrive to take the desk, that took a long time. and that when they had to move my dresser by the door and took off the security string that is for safety for children and not use a screw driver. that was the only issues. but other than that thank you.”

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Posted 2 years ago

“The truck that came was a bit too small for the bed frame but Michael made it work. Michael on the other hand was incredible, very kind, and helpful and I'm glad to have met him!”

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Posted 2 years ago

“The guys did well in removing all of my unwanted stuff. Brandon who looked very exhausted did most of the job because two other guys came in late. Service was good and customer service was great in assisting me throughout the process.”

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Posted 2 years ago

“Samuel very nice and helpful. Don’t expect that BOTH mattress and box spring will be picked up unless you bought TWO mattresses. That was a surprise. And make sure they have correct phone #! They were using old #from BB&B so we missed the first call. Very convenient system otherwise.”

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Posted 2 years ago

“The men worked really hard to remove two 84" couches from my house & get them on the truck.”

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Posted 2 years ago

“Everything was great! The price was a little high and also in a time period of 8:00 AM - 12:00 PM, the guy showed up at 11:50!”

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Posted 2 years ago

“Kyle &helper lift heavy mattress easily, efficiently& professionally. Only issue was App doesn’t allow specific description of donation.”

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Posted 2 years ago

“Cost more than I thought it would to try to keep the box springs and mattress out of landfill would like to b dropped off myself”

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Posted 2 years ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

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Posted 2 years ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

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Posted 2 years ago

“4.5/5. Team Emily was courteous and fast with loading the furniture onto their trailer. Please have some sort of identification on the truck to let clients know when you've arrived. I also like that they donate the furniture when possible.”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“While the loader did not arrive during the window requested and actually was 2.5 to 3 hours after the latest time requested, I do appreciate that he still came and picked up my junk. Very pleasant and professional. Many thanks!”

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Posted 2 years ago

“I specifically requested shoe covers. They did not have. They put plastic bags on shoes that are provided to clean up after pets. Service was fine. However, I think you are VERY expensive.”

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Posted 2 years ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

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Posted 2 years ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

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Posted 2 years ago

“I was getting pretty frustrated with the 5 changes of times and days for the services. I was glad I didn’t have to take time off work to accommodate the changes. Then Chris and Jonathan came yesterday and relieved all my concerns. They were professional, efficient, friendly & did a 5 star job including cleaning up after they were done. So the scheduling issues get a 4 star but the service gets a 5+stars thanks to Chris and Jonathan!”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,561 reviews