LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,600 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,600 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loaders were prompt and courteous.”

Helpful Report

Posted 4 years ago

“The man and his son arrived on time with an open trailer behind their vehicle. They were prompt and polite. However, Load Up is misleading in that their website shows men in Load Up shirts loading up. That is not how these guy were dressed, especially their footwear. All I could see was them dropping the item on those flimsy shoes. In addition, they had no equipment to lift assist and they had some difficulty removing the item from my home. My main concern was with the young man who turned out to be the son of the driver. The kid was strong but not a muscle man and I was very concerned one or both of them were going to get hurt the way they struggled with my item. Load Up told me they vetted their people but I doubt the kid was vetted. His dad said he had to go to school for awhile before they picked up their next load. I don't know if that was high school or college, my guess is high school. If so, I certainly don't think a minor should be moving heavy furniture. They said they would likely donate my item since it was so nice and that was what I wanted but they brought nothing to pad or wrap the item so I ended up giving them the throws I had covered the doors of the item with. That said, the item was picked up on time, nothing was damaged, they were polite and no one was hurt. I will think twice before I use load up again. These guys were nice but I can tell these are not real movers just people with a vehicle that take away stuff. That means anyone could show up at your door regardless of LoadUps vetting.”

Helpful Report

Posted 4 years ago

“Good service. I had to call at the end of the 4 hour window as I hadn't heard from anyone. Turns out they were a little delayed and said that would be here in 2 hours. They kept their word and picked up the item with no issues. Quick and easy.”

Helpful Report

Posted 4 years ago

“The drivers were on time and friendly. They came prepared and worked quickly.”

Helpful Report

Posted 4 years ago

“All good.”

Helpful Report

Posted 4 years ago

“Workers showed up in an unmarked pickup truck and also didn't have any "LoadUp" shirts on... You couldn't even tell who they worked for... but they picked up my mattress, so they did their job well.”

Helpful Report

Posted 4 years ago

“Demetra and her team were very kind and she made sure to communicate with me regarding her arrival. Once they arrived, they did struggle a bit getting the furniture out, but they got it, and I'm grateful they were able to take everything and hopefully can donate to someone in need. I would use them again. Thank you Demetra!”

Helpful Report

Posted 4 years ago

“On time. They called to ask if they could come early. It worked out for both of us. Polite young man and completed the job quickly. I recommend Load up if you have a need to haul things out of your home, storage room or business.”

Helpful Report

Posted 4 years ago

“They were scheduled to pick up one day and didn't show up, I made a call and they showed up the next day. They did a good job thank you!”

Helpful Report

Posted 4 years ago

“Two man crew, arrived on time, no problems”

Helpful Report

Posted 4 years ago

“Very nice people. Tanya explained the process well. There is a small ding in the wall which happened when the adjustment was being made to carry the couch down the stairs, but other than that, all went well.”

Helpful Report

Posted 4 years ago

“Price is fair”

Helpful Report

Posted 4 years ago

“The drivers were a little late for the appointment , but over all it was a good experience. They kept me updated on any delays, and did a great job taking all the items quickly!”

Helpful Report

Posted 4 years ago

“It was fine. They were a little unprofessional, but got the job done.”

Helpful Report

Posted 5 years ago

“They were professional and were quick in moving my furniture”

Helpful Report

Posted 5 years ago

“Service was good and on time, however, I called the office to request a refund for the disassembly of the treadmill and never got a call back. The pick up guys were happy that I did this and told me to let the office know. Not happy with the nonresponce from the office.”

Helpful Report

Posted 5 years ago

Good Afternoon George! I am happy to hear we were on time and able to remove your treadmill to your satisfaction. I apologize for the issue with the disassembly and I can assure you it has already been refunded as requested. Please let me know if we can be of further assistance! Chris Getz Director of Operations - LoadUp

Posted 5 years ago

“They came and did there job! The only thing I didn’t care for was the guy that came was packing a gun in his waist band which was Visible. I’m all for self protection but he could have covered it better when there are kids around! Very disrespectful in my opinion.”

Helpful Report

Posted 5 years ago

Thank you for your 4 star review! We do our best to meet our commitments and treat our clients with the respect they deserve. I appreciate you letting us know about the firearm situation and we will be addressing it ASAP. Thanks again for your business and we look forward to earning your business in the future.

Posted 5 years ago

“They went to wrong address but overall good.”

Helpful Report

Posted 5 years ago

Thank you for your 4 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. My apologies for the address situation and thank you for lettings us know so we can improve our services. Thanks again and we look forward to working with you in the future.

Posted 5 years ago

“Polite and quick”

Helpful Report

Posted 5 years ago

Thank you for your 5 star 4eview! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.

Posted 5 years ago

“Effective, but with some issues. The contractor was late. We inquired 30 mins past the show-up window, and contractor came within another 30 mins. He said “it is on me...I forgot”.”

Helpful Report

Posted 5 years ago

LoadUp is rated 4.6 based on 4,600 reviews