LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,315 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service rep (extremely nice and helpful to get us moved up) didn't prepare the loader for the job but we got it done. 5 Stars for Linda and crew. Would have charged less than $400 for how it was coordinated. Linda, Scott & Michael - Excellent work!”

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Posted 5 years ago

“tHEY CALLED BEFORE THEY CAME AND ARRIVED ON TIME. tHEY WERE CAREFUL REMOVING THE TABLE.”

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Posted 5 years ago

“Happy with the service. They were on time, called in to let me know how soon they would be”

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Posted 5 years ago

“The guys were professional and knew shat they were doing. Our window for arrival was noon to 4 pm, however they did not get to our house until 7 pm. They did keep us informed of the delay.”

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Posted 5 years ago

“Showed up in a timely manner. One guy in a pickup pulling a trailer, to pick up a CA King mattress.”

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Posted 5 years ago

“Very convenient and fast.”

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Posted 5 years ago

“Overall this was an easy and fruitful experience. Had an old, metal swing set in the backyard that needed to go and these folks where the few who would disassemble and remove at a really good price. The only part that could have improved was scheduling - they rescheduled three times, but heck, they got the job done eventually so I really can't complain! Would absolutely work with them again!”

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Posted 5 years ago

“Good communication and little to no hassle.”

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Posted 5 years ago

“Loaders were prompt and courteous.”

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Posted 5 years ago

“The man and his son arrived on time with an open trailer behind their vehicle. They were prompt and polite. However, Load Up is misleading in that their website shows men in Load Up shirts loading up. That is not how these guy were dressed, especially their footwear. All I could see was them dropping the item on those flimsy shoes. In addition, they had no equipment to lift assist and they had some difficulty removing the item from my home. My main concern was with the young man who turned out to be the son of the driver. The kid was strong but not a muscle man and I was very concerned one or both of them were going to get hurt the way they struggled with my item. Load Up told me they vetted their people but I doubt the kid was vetted. His dad said he had to go to school for awhile before they picked up their next load. I don't know if that was high school or college, my guess is high school. If so, I certainly don't think a minor should be moving heavy furniture. They said they would likely donate my item since it was so nice and that was what I wanted but they brought nothing to pad or wrap the item so I ended up giving them the throws I had covered the doors of the item with. That said, the item was picked up on time, nothing was damaged, they were polite and no one was hurt. I will think twice before I use load up again. These guys were nice but I can tell these are not real movers just people with a vehicle that take away stuff. That means anyone could show up at your door regardless of LoadUps vetting.”

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Posted 5 years ago

“Good service. I had to call at the end of the 4 hour window as I hadn't heard from anyone. Turns out they were a little delayed and said that would be here in 2 hours. They kept their word and picked up the item with no issues. Quick and easy.”

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Posted 5 years ago

“The drivers were on time and friendly. They came prepared and worked quickly.”

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Posted 5 years ago

“All good.”

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Posted 5 years ago

“Workers showed up in an unmarked pickup truck and also didn't have any "LoadUp" shirts on... You couldn't even tell who they worked for... but they picked up my mattress, so they did their job well.”

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Posted 5 years ago

“Demetra and her team were very kind and she made sure to communicate with me regarding her arrival. Once they arrived, they did struggle a bit getting the furniture out, but they got it, and I'm grateful they were able to take everything and hopefully can donate to someone in need. I would use them again. Thank you Demetra!”

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Posted 5 years ago

“On time. They called to ask if they could come early. It worked out for both of us. Polite young man and completed the job quickly. I recommend Load up if you have a need to haul things out of your home, storage room or business.”

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Posted 5 years ago

“They were scheduled to pick up one day and didn't show up, I made a call and they showed up the next day. They did a good job thank you!”

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Posted 5 years ago

“Two man crew, arrived on time, no problems”

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Posted 5 years ago

“Very nice people. Tanya explained the process well. There is a small ding in the wall which happened when the adjustment was being made to carry the couch down the stairs, but other than that, all went well.”

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Posted 6 years ago

“Price is fair”

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Posted 6 years ago

LoadUp is rated 4.6 based on 6,315 reviews