LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,728 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,728 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduling was easy. The men who were supposed to come in kept changing the time on the day. Eventually they came on the scheduled time slot and took the 2 treadmills.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience. We sincerely apologize that there were schedule changes, but we are happy to know they were able to remove your items on your scheduled date and your satisfaction. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“Very good customer support and handling of the order. Except for a slight delay that caused the drivers to show up after the window of appointment, the pick was smooth and fast. Friendly folks.”

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Posted 5 years ago

Thank you, Sai! We strive to provide our customers with the best customer service in the business and we love to hear when we do a good job taking care of our customers. We do apologize for the delay and thank you for your patience as we worked to complete your pickup as quickly as possible. Thanks for choosing Loadup!

Posted 5 years ago

“The movers from load up did show up about 30-45 minutes after the initial time frame. However, they were extremely nice and took apart my furniture in a timely manner. I would use and recommended Loadup to others.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience with our company. Unfortunately, there can be circumstances that can cause delays and we do our best to keep our customers as up to date as possible when these instances occur. Thank you for your patience as we worked to complete your pickup as quickly as possible. We look forward to helping you again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“Brea helped facilitate the moving man coming to do the work. She remained professional and kept on my matter until the job was done. I would recommend LoadUp. Sincerely Norissa Murden”

Helpful Report

Posted 5 years ago

Thank you for your wonderful review, Norissa. We have excellent employees and drivers on our team and it is so wonderful to hear that Brea was able to help you during your pickup to your satisfaction. We hope to see you again in the near future and thank you for passing the word along! Thanks for choosing LoadUp!

Posted 5 years ago

“very late, i was home and not doing anything so it was not a big deal. however it could have been very bad. 4-8pm range, showed up around 930. I was not doing anything so i didn't care. aside from that, the people were both lovely! :)”

Helpful Report

Posted 5 years ago

Thank you for letting us know about your experience with our company, Ilana. Unfortunately, there are circumstances that can occur that will cause routes to run on delays. We are thrilled to know that your drivers were wonderful and that we were able to remove your items for you. We would love the opportunity to serve you again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“Pickup was great. On time and very nice.”

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Posted 5 years ago

That is great to hear! It was our pleasure to help you remove your unwanted items and we hope to have the opportunity to help you again in the future! Please tell your friends and neighbors about us and don't forget to check our website for savings and awesome disposal tips and tricks in our blog. Thanks for choosing LoadUp!

Posted 5 years ago

“They changed the pickup window by secer”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. Unfortunately, on occasion, there are unforeseeable circumstances that can cause routes to run on delays and some pickups to be rescheduled. Thank you for your patience while we worked to resolve your pickup as quickly as possible. I also want to apologize if we were confusing surrounding anything concerning your pickup. If you would like to discuss this further we would love to hear from you, 877-708-829. Thanks for choosing LoadUp!

Posted 5 years ago

“On time, efficient.”

Helpful Report

Posted 5 years ago

That is excellent news! Punctuality is important and we do our very best to arrive on time as to not inconvenience our customers. Thank you for letting us know how we did and we hope you will let your friends and neighbors know about our service. Thanks for choosing LoadUp!

Posted 5 years ago

“Everything went fine. Funny, your email said to say Hi to the person who was picking up. He was the least friendly person we have had come here. Not rude or anything, just unfriendly. Guess he thinks he doesn't get paid to do that. Otherwise, fine.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Jim. I apologize for the unfriendly manner in which your driver completed your pickup. Service with a smile is what we advertise and expect from our drivers. We are not able to continue to maintain and improve our service without valuable feedback such as this. I would like to let you know that since receiving your review we have spoken with the driver and expect a more pleasant experience for our future customers. I do hope you will give us another opportunity to provide the service I know we can. Thanks for choosing LoadUp!

Posted 5 years ago

“Good job”

Helpful Report

Posted 5 years ago

Thanks! It was our pleasure. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“They were 30mins late, past the 4 hour window I selected, and the went to the wrong house. But once they arrived they were extremely fast and very friendly. I’d definitely hire them again. Good prices compared to others in the area too!”

Helpful Report

Posted 5 years ago

“Overall LoadUp was adequate and did what I needed it to do--pick up old mattresses. Just be aware that LoadUp is kind of like Uber for junk removal, so it's very likely you'll have a person or few people in a pick up truck show up at your door instead of something more "professional" like 1-800-GOT-JUNK. We had a dad and his kid, who were both on time and pleasant.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience. Unlike our competitors, we have created a network of drivers nationwide rather than franchises. This means that in some areas we do have a smaller truck and team routed. This is one of the ways we are able to keep costs down for our customers. Did you know that our services are 20% - 30% less? Thank you for choosing LoadUp!

Posted 5 years ago

“The persons who picked up the mattresses was very good and polite. However have not been able to get an invoice from this company. 5 stars for the people who picked up 1 star for the office help.”

Helpful Report

Posted 5 years ago

Thank you for reaching out, Michael. We are so happy to hear that your pickup went well and that you were happy with the service. We will have one of our reps from the office contact you today to provide an invoice. We sincerely apologize for the delay in receiving that. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“I was happy to find a source to remove a mattress and box springs as many community organizations do not accept them now. My first pickup had to be rescheduled due to no truck available but the reschedule went well as they called 30 minutes prior to pickup as I requested. Otherwise I would have given another star !”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience. Unfortunately, on occasion there are times in which we do have to reschedule customers. We try to keep our customers as updated as possible when these situations occur, however infrequent they are. Thank you for your patience as we worked to complete your pickup and thank you for choosing LoadUp! We hope you will think of us again in the future.

Posted 5 years ago

“I am happy they took my exercise equipment. But, I was sad that I had to pay an extra $75.00 for them to pick up my treadmill. I think that I should have been quoted that, instead of getting a call about it at a later time.”

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Posted 5 years ago

“It was very easy and efficient to schedule the pickup. The guys came within the window we were given. The price was very afforadable. The service was exactly what we were looking forward to and would use LoadUp again if we have the need.”

Helpful Report

Posted 6 years ago

That is excellent news! Thank you for taking the time to let us know that the service was exactly what you were looking for. We hope you will think of us again in the future and don't forget to tell your friends. Keep checking our website for exclusive deals and discounts. Thanks for choosing Load Up!

Posted 6 years ago

“Once arrived the moving team worked quickly and was courteous. However, I was disappointed with the lack of communication during the four hour window for pick up. I had not heard from anyone during the window. With 30 minutes left, I called your customer service and after checking she informed me that the moving team would arrive right at the end of the window, which I found frustrating. I suggest a shorter window, perhaps two hours, would be more customer friendly, and also furnish update early in the window about the actual expected pick up time. Movers should wear show protection to avoid leaving dirt, leaves, grime on floors.”

Helpful Report

Posted 6 years ago

“The guys were on time and very nice, the lady who set up the appointment also. The only reason I'm giving 4 stars instead of 5 is that I had to wait a couple of days for my appointment.”

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Posted 6 years ago

“Load Up team very good courteous and friendly. Need to be better equipped for the larger jobs. Overall a tough job well done. Will recommend to others.”

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Posted 6 years ago

“Although a little late, the pick up went quickly and efficiently.”

Helpful Report

Posted 6 years ago

LoadUp is rated 4.6 based on 4,728 reviews