This is a copy of letter I sent to PlushBeds following the pickup of my mattress for return to the company on Wednesday, February 24th. “As scheduled, my PlushBeds Botanical Bliss mattress was picked up by a Hauler on Wednesday afternoon. I wanted to give you feedback on that experience. Even though I rated the overall experience as a 5, and stated the reason being “fast and efficient”, I was actually appalled at the lack of care demonstrated. I made every effort to protect the mattress and keep it in pristine, very clean condition, as clean as it was coming out of the box and plastic wrap, with your mattress protector, a very thick plush mattress pad, and hospital type incontinent pads for extra insurance. The hauler manhandled the entire mattress, folding it half, and bumping my pristine fine hickory wood bed frame against the nightstands and a large wooden blanket chest at the foot of the bed. When that didn’t work, I suggested he unzip the cover, and remove the latex layers one at a time, which he did, and placed as they were in the bed of his open pickup truck. The bottom layer with cover he rolled up outside in, and tossed in the truck bed. Nothing was boxed, covered, protected, in any way, so I’m sure will be covered in filth on arrival. It saddens me that a bed costing so much and used for just 99 days, was handled with such disregard, after I took such great care to return it in as new a condition as when I received it. It seemed to me that it is headed to the rubbish pile, and that creates great distress on such waste, and completely out of the realm of my control. It seems that the company would take better return shipping measures to protect their product, and be able to resell it in pristine condition.”