LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,148 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not have this company move you or your family members as I had one of the most frustrating horrible experiences dealing with the company. It promised to help me move only 2 pieces of furniture (twin hospital bed and recliner)for my elderly Mom’s who lived at an assistive living facility. The order was to be done in a short period of time . That promise was broken by this company.only. It kept confirming 4 hour time windows then canceling because no team could honor that time slot? Then I had to call THEM to see where the team was only to find out the company put my move on the next day ‘s schedule ?? Next the company sends me a text confirming the new day Only to not honor it the next day in the mean time I had to juggle about 4 peoples schedules for 2 days in 2 different health care facilities due to their incompetent moving business of getting a team as promised to move these 2 items by a set date. Finally, second day 3 PM a team came and picked up the items and removed these from one facility and dropped these off at other by 4:20 PM but the maintenance man already left so it did not go as smooth as planned . What a mess for something that was promised and never delivered as they knew up front this was a time sensitive job! I only was offered a 20% discount off total bill for the 2 days of this kind of service instead of a full refund.The team that did do the moving eventually were great. I would not recommend this company to do your moving if you need it done efficiently and on time and promised within the time period promised. I feel they needed to have given me a much bigger refund for the hassle and how the time and date promised for the job kept changing from originally booked for.”

Helpful Report

Posted 1 week ago

“I was told my up would be between 8 and 12. I had to call a number of times to find out when my pick up would be made. Driver finally arrived at 2:30 in the afternoon. I think this is very poor customer service.”

Helpful Report

Posted 1 month ago

“My experience was good for the work that they did. The job was not completed( leaving items specifically mentioned when asking for a quote), customer service was no help. In their opinion the only option I have is open a new job.( To complete the job that they failed to complete)”

Helpful Report

Posted 1 month ago

“I needed an upright piano removed. The crew showed up at the scheduled time but one of the crew members was a young lady that was physically not capable of lifting the piano or was of much help. I had to end up helping the guy get the piano out of the door and because it was so old, it did not roll well. I asked if they brought a four wheel dolly with them to put it on and they did not. The guy ended up rolling the piano end over end down the sidewalk to his truck. If I need help in the future I doubt I will contract with LoadUp again.”

Helpful Report

Posted 2 months ago

“I was given a quote in writing of $139 but when they emailed my receipt after the pick-up was completed they charged me $154!! Will not recommend this company. Too dishonest for my taste.”

Helpful Report

Posted 3 months ago

“I was scheduled for 8am-12pm. Never heard anything. I had to call. The agent on the phone was very helpful, he got me scheduled for 1pm-4pm. The driver showed up late by himself. He struggled with the old and new mattress, definitely a two man job. If this is white glove service I will never use it again. I will let Cariloha my dissatisfaction with the service.”

Helpful Report

Posted 4 months ago

“Originally given a window of 8a.m-12p.m that was changed to anytime up till 8 p.m. They did not arrive until 9:30 p.m. Though they were very efficient once they got here. Latoya did keep me informed of delays,which I appreciated.”

Helpful Report

Posted 4 months ago

“Time window for pick up was a joke. Never call, I had to call. Finally picked up 2 hours after the end of time window. However, people were nice and apologized but management needs to keep the customer better advised.”

Helpful Report

Posted 5 months ago

“First of all,I have not written a review prior to this one. Secondly, your loader partially dismantled the box but left the screws where they fell on the deck. I asked him to take a couple of flower pots which I thought he was going to do but he left without them.Your loaders had to use my dolly to handle the subject box because they didn’t have one.I don’t know who sent you the earlier review but it was not me.”

Helpful Report

Posted 6 months ago

“Loadup was contracted to move and install Cal-king mattress and adjustable base bed frame plus remove old mattress AND packing trash; the adjustable base arrived on a pallet and is a heavy pig to move. I moved/set-up the mattress before to Loadup arrival. The 2 women contracted by loadup were nice, hardworking, but definitely out of their depth for moving the Cal-king adjustable base bed frame to an upstairs bedroom. They struggled to carry the 1 piece bedframe from garage to front door, and I had to help them carry upstairs because was otherwise impossible for them. I also had to help them with set-up They were able to move old queen size mattress out of the house without much difficulty. They loaded-up the packing trash but said their boss wouldn't allow them to take the shipping pallet because "wasn't part of job." She was apologized and said "she didn't want to get fired." I explained that all the shipping trash was definitely part of the job, and included the shipping pallet; call your boss and tell him you are taking the pallet. After a few minutes on the phone he requested "another $20 for the pallet" - my response was "absolutely not." He finally capitulated and the pallet was gone. I don't blame the 2 women assigned this job, but the dispatcher and management who thought they could accomplish the tasks and then short me on the scope of work.”

Helpful Report

Posted 6 months ago

“Daniel did not communicate until 3pm, missed the 12-4 window and then told us at 5 it would be 6-7 which ended up being 7:05pm so my family wasted an entire Sunday waiting for this pickup even though I communicated at 8:45AM.”

Helpful Report

Posted 6 months ago

“The local people who were hired to load and take the stuff away were very professional. The company, LoadUp, sucks big time. LoadUp provided very limited information to the local loaders. I clearly stated there was about 40 or more items but, somehow, LoadUp translated that to be 20 to 25 items. Therefore, when the local guys showed up, they weren't going to take the stuff, I had already paid over $350 for them to take. So, in order for them to take, most of the stuff, I had to pay them an additional $100 dollars. I'm extremely unhappy with LoadUp and I will never use them again. I will also be sharing this review on all social media platforms. You can't do stuff like that and get away with it. You're screwing the local loaders, and that's not fair.”

Helpful Report

Posted 7 months ago

“The drivers/movers barely spoke English. They had to rearrange the items in the truck just to fit my items in, which took a long time. I saw them throwing the items in the snow, despite my request to attempt to donate the items, which would require them to be in good condition. It took over an hour to load 3 items, even though nothing required disassembly. A frustrating experience, but I guess that's what you get when you go with a cheaper company. I won't be using them again.”

Helpful Report

Posted 7 months ago

“The loader wanted.to be there an hour and 1/2 hrs earlier than scheduled. I CONTACTED him and told him that wasn't possible. He was not happy about it; I.could tell. My daughter and friend are.new.to the area as of today. My daughter said they acted irritated/ and they complained when they carried the mattress upstairs. 😒 They were done within 40 minutes(I paid for 2 hrs although I told the guy I originally spoke/scheduled with that I didn't think it would take over an hour) and left. Having someone helped the young women, of course but, my daughter did not tip them because of their attitudes.”

Helpful Report

Posted 7 months ago

“Negative: I'd give a low score because they should have put a blanket on my stairs to prevent scraping off the paint!! I should file complaint. They barely spoke English. Younger one did help me find the cu.ft of my old fridge. They were fast but I didn't get one simple positive vibe from them at all. Interactions leave a memorable impression. They barely spoke at all, is it a language barrier? They should have said, “sorry, we don’t speak English.” Oh well, I’m sure they are good employees. Could improve though.”

Helpful Report

Posted 8 months ago

Helpful Report

Posted 8 months ago

“My scheduled pickup window was between 12-4p but the loader assigned to me didn’t show up until 9:30p. Only one loader showed up, so I ended up helping him bring all of my items down to the truck. For how much I paid for this pickup, I expected them to be relatively on time.”

Helpful Report

Posted 8 months ago

“Load up picked up my mattress that is getting returned to the manufacturer. The person who picked up the mattress dragged the corner of the mattress across the pavement. I worry that we will not receive a full refund for the mattress due to damage. Does LoadUp cover the cost of the damage if a full refund is denied?”

Helpful Report

Posted 8 months ago

“The guy that came to pick up was very friendly but he only brought with him a pickup truck. I got several emails from loadup saying I can add more items to be hauled away. I was disappointed that I paid so much but couldn't add more items. I did not find the price worth it, very expensive to just fill up a pickup truck.”

Helpful Report

Posted 9 months ago

“Service was questionable. LoadUp could not honor the time they promised as they source out the job to independent contractors. They did their best, but there is a disconnect between sales/scheduling and fulfillment. Trying to connect orders to contractors should take place when the order is placed, not the day of. I had to cancel an appointment because they were unsure if they could find someone to do the pickup. The independent contractor who picked up the order was great though!”

Helpful Report

Posted 9 months ago

LoadUp is rated 4.6 based on 8,148 reviews