LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,394 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drivers/movers barely spoke English. They had to rearrange the items in the truck just to fit my items in, which took a long time. I saw them throwing the items in the snow, despite my request to attempt to donate the items, which would require them to be in good condition. It took over an hour to load 3 items, even though nothing required disassembly. A frustrating experience, but I guess that's what you get when you go with a cheaper company. I won't be using them again.”

Helpful Report

Posted 9 hours ago

“The loader wanted.to be there an hour and 1/2 hrs earlier than scheduled. I CONTACTED him and told him that wasn't possible. He was not happy about it; I.could tell. My daughter and friend are.new.to the area as of today. My daughter said they acted irritated/ and they complained when they carried the mattress upstairs. 😒 They were done within 40 minutes(I paid for 2 hrs although I told the guy I originally spoke/scheduled with that I didn't think it would take over an hour) and left. Having someone helped the young women, of course but, my daughter did not tip them because of their attitudes.”

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Posted 2 days ago

“Negative: I'd give a low score because they should have put a blanket on my stairs to prevent scraping off the paint!! I should file complaint. They barely spoke English. Younger one did help me find the cu.ft of my old fridge. They were fast but I didn't get one simple positive vibe from them at all. Interactions leave a memorable impression. They barely spoke at all, is it a language barrier? They should have said, “sorry, we don’t speak English.” Oh well, I’m sure they are good employees. Could improve though.”

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Posted 3 weeks ago

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Posted 3 weeks ago

“My scheduled pickup window was between 12-4p but the loader assigned to me didn’t show up until 9:30p. Only one loader showed up, so I ended up helping him bring all of my items down to the truck. For how much I paid for this pickup, I expected them to be relatively on time.”

Helpful Report

Posted 1 month ago

“Load up picked up my mattress that is getting returned to the manufacturer. The person who picked up the mattress dragged the corner of the mattress across the pavement. I worry that we will not receive a full refund for the mattress due to damage. Does LoadUp cover the cost of the damage if a full refund is denied?”

Helpful Report

Posted 1 month ago

“The guy that came to pick up was very friendly but he only brought with him a pickup truck. I got several emails from loadup saying I can add more items to be hauled away. I was disappointed that I paid so much but couldn't add more items. I did not find the price worth it, very expensive to just fill up a pickup truck.”

Helpful Report

Posted 1 month ago

“Service was questionable. LoadUp could not honor the time they promised as they source out the job to independent contractors. They did their best, but there is a disconnect between sales/scheduling and fulfillment. Trying to connect orders to contractors should take place when the order is placed, not the day of. I had to cancel an appointment because they were unsure if they could find someone to do the pickup. The independent contractor who picked up the order was great though!”

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Posted 2 months ago

“The 2-man loading team was very nice and professional, but they were not given adequate equipment to move an upright piano. The only dolly that they had, had a broken wheel on it and it put approximately a 3' scratch in my wood flooring in the living room. They struggled with the piano for close to an hour, from my sunroom to their trailor. I felt soooo sorry for them, they should have been equipped with the right working equipment to move such a heavy piece. I have my house on the market and told them they need to be careful of the flooring (whole house is wood flooring) and please keep in mind, I don't blame the guys, I blame their company for not providing the equipment they needed. I do not recommend this company, and I know they probably won't address this issue anyway.”

Helpful Report

Posted 3 months ago

“I am happy with the furniture taken from the front of the house, and the first room and the small room - granted I was working with them. The last larger room,. I went up to look at and close a window, and a lot of stuff that I had said was to go is still there. Granted I don't see how they got all of the stuff on their truck / trailer. But in particular one item was a file cabinet that I told them they'd probably have to empty out. I'm afraid it's going to fall through a weak place in the floor onto my hot water heater.”

Helpful Report

Posted 4 months ago

“I had a very disappointing experience with this company. I scheduled a junk removal appointment and they didn’t show up at the agreed-upon time. They rescheduled for the next morning, but once again failed to arrive when promised—finally showing up close to 8 p.m. that evening. I understand delays can happen, but there was little communication or accountability throughout the process. The crew was polite once they arrived, but the lack of reliability made the overall experience frustrating. I wouldn’t recommend them if you’re looking for a company that values punctuality and clear communication.”

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Posted 4 months ago

“Don’t use this service as they were 3 1/2 hours late did not send me two men. They sent me a man and a woman to move heavy equipment, and a furniture”

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Posted 4 months ago

“Crew needs some training. One of them was reeking smoke/weed smell. Walked in straight with shoes on.”

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Posted 5 months ago

“Easy to book, competitive price…..but no show at designated 8-12 pm timeframe. Then advised before 4 pm….then by 8 pm. Ended up taking a day off of work only to have no pickup. Very disappointing but now realize LoadUp is like an Uber who just hires local contractors that may, or may not, show up.”

Helpful Report

Posted 6 months ago

“Driver was over 20 minutes past the 4-8pm window. I moved my mattress outside my self since they were so late so I could set up my new on. A 4 hour window is a long time and coming after the timeframe was not what I was expecting”

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Posted 6 months ago

“I’m extremely impressed with the professionalism and expertise of UNIQUE RECOVERY FIRM team. They took the time to understand my situation and crafted a recovery plan that worked. Their commitment and clear communication gave me peace of mind, and I’m thrilled to say they successfully helped me get my money back.”

Helpful Report

Posted 8 months ago

“Order picked up and loaded in very dirty pickup truck, not a "company truck", by young girl in jeans, no Load up logo on anything..very unprofessional, very Sketchy! Truck had Nebraska tag covered with dirt; I took pictures to forward to Sharetown and Resident Home, as well as KS Attorney General to attach to complaint filed last week (This is an active case). If not a legitimate company and I don't get my refund, I will post on Facebook warning people not to purchase ANYTHING from that company, which will affect your company as well!!”

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Posted 9 months ago

“Originally quoted price of $94…..then charged $104…..pickup was to be Thursday 12-4:00… No pickup until Friday 3/28….”

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Posted 10 months ago

“My original window was 7-8 pm. I got a text that they were on their way at 6:09 pm, and then they didn’t show up until 8:40 pm. They said there was an accident that slowed them down. I called at 8:10 because I hadn’t heard anything from them and they said they were a few minutes away, and still didn’t show up for 30 minutes. They didn’t seem super prepared or professional. It was overall a very frustrating experience.”

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Posted 10 months ago

“Originally quoted price of $94…..then charged $104…..pickup was to be Thursday 12-4:00… No pickup until Friday 3/28….”

Helpful Report

Posted 10 months ago

LoadUp is rated 4.6 based on 7,394 reviews