Although the two men who came to move a heavy upright piano were courteous, they were unable to perform the task without the help of my husband's assistance and additional supplies. We had clearly communicated the size and weight of the piano when we set up our appointment; at the very least, three men should have been assigned to this task - and had additional supplies to aid in moving this large, heavy item. After contacting customer service, I was offered a small refund but felt it should have been a third of the cost since my husband was the third helper. The goal of removing the piano was met (somewhat safely - our hardwood floor suffered scratches), but I was disappointed and dissatisfied with the communication aspect- as this issue could have been easily resolved.