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LoadUp Reviews

4.6 Rating 4,554 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

4.6

Based on 4,554 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

LoadUp 5 star review on 19th May 2022

LoadUp 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only reason I did not rate you Very Poor is because eventually someone did show up to take my grill, and I was pleased with them. But it took rescheduling four times before that happened. And on only one of those did someone actually call me to inform me that it would have to be rescheduled. The other three times, I had to call to find out why no one showed up. I cannot recommend you to anyone.”

Posted 4 years ago

“I had an appointment between 12 and 4. They should up at 8:30 pm to pick up the goods. Without any phone calls and heads up. And they had no number to call after hours”

Posted 4 years ago

“The movers were not prepared with the equipment needed to remove my sleeper sofa, which kept falling open as it was bring moved and denting my floors. On the way out they gouged my floor and dented my screen door. I wouldn't use this service again.”

Posted 4 years ago

“Three stars because the outcome was what I had signed up for: they removed my old mattress and box spring so I didn't have to. But the manner in which the service was rendered was not what I was expecting. First, they gave me window of between 8-12am. They didn't come until after 1pm. Basically I lost a whole morning waiting unnecessarily. They did call with a time update, but not until well after the original window. I had chosen that window to work with my personal schedule and had to do some last minute shuffling in order to have someone present when they came. Second, the workers were not uniformed and their demeanor did not give me confidence. Their truck was not labeled and they showed no credentials. They asked me for rope to tie the mattress down on the truck and then had the gall to ask for a tip. Third, for such a poor service experience, I felt that I was over charged. I was not impressed, but my furniture was removed, so there's that. Here's hoping they actually recycled it and didn't just toss it in a landfill.”

Posted 5 years ago

“After I requested care be taken with the new mattresses I was returning, one man drug one on the driveway. It was strapped on the back of the pickup on top of an old mattress. Just not the care I expected.”

Posted 5 years ago

“Pickup itself went fine but workers were supposed to show up between 2 and 4 but didnt show up until 6 and no call to tell us they would be late. Thought they had just forgot”

Posted 5 years ago

“Load up was supposed to arrive by noon. When I returned home about 4 my treadmill was still out on my driveway. I called and was told someone would be there soon. I had to call again and - long story short- someone finally arrived about 9 pm! I was quite worried as there was a prediction of snowy icy weather starting later that night and I would have been unable to get the treadmill back into the garage. If I had not been proactive about calling multiple times I am not sure the treadmill would have been picked up at all!”

Posted 5 years ago

“There were 4 last minute cancellations that ended up taking over a month past when they were supposed to pickup, only 1 had to do with weather. The supervisor was supposed to call me, I was promised a call but never received one. They were suppose to call 30 minutes before pickup and never did. Eventually they completed the pickup. They did the bare minimum.”

Posted 5 years ago

“Y'all were terrible. Multiple phone calls telling me when you were going to arrive, and it was always an hour later...an hour later...an hour later...an hour later. Shot my whole day. Won't be using again.”

Posted 5 years ago

We sincerely apologize for any and all inconvenience caused to you during your pickup. I would like to let you know that I have made a note on your account for a supervisor to give you a call regarding your experience. We hope you will think of us again in the future and give us an opportunity to provide you with the service we know we can. Please contact the office for a discounted rate on your next booking.

Posted 5 years ago

“Gentleman was very nice but his pickup truck bed was filthy, dirt & trash in bed. Mattress was clean and like new hope it didn’t get stained transporting it back to warehouse.”

Posted 5 years ago

Thank you for taking the time to let us know about your experience with our service, Steven. We do apologize for the appearance of the truck that arrived. I would like to let you know that we have reached out to the driver manager in your area to make sure that this doesn't happen again in the future. We are not able to maintain our level of service without this type of feedback and we appreciate you taking the time to share. We hope you will think of us for personal use in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“I was extremely disappointed with the service. We scheduled a morning pick-up (8-12), about an hour left of our time frame, we got a call saying there was an issue with the driver and that we would now have to schedule another day (which would not have worked as we were from out of town and on a limited schedule) or wait until the 4-8pm time. Which was our only option due to our schedule. The driver never called like they were supposed to. I asked for a manager to review and offer a refund. I was told there wasn't much that could be done. However, had I ORIGINALLY selected/scheduled an all-day pick-up I would have received a $5 discount. I will consider using LoadUp again, but this did leave a very sour note.”

Posted 5 years ago

Thank you for letting us know about your experience, Cassandra. We sincerely apologize for the inconvenience caused to you due to the delays and for the way it was handled by our team. I have issued a partial refund back to your account. We do hope you will give us another opportunity in the future. We would love the change to offer you the service we know we can. Thanks for choosing LoadUp!

Posted 5 years ago

“When I made an appointment for 8-12 the next day I asked if I could get a more exact time estimate and was told to call early the next morning. When I did I was told that the person I spoke to was waiting to hear from the drivers and she would call me back. She never did. In addition, the advertised call half an hour before arrival never materialized either. When the driver showed up it was just after noon. They only sent one man for what I had.told them was a large recliner. The driver was helpful, courteous and efficient, but he had a hard time managing the recliner by himself, as I am partially disabled. So all in all I have to say that I am not too impressed with the company management.”

Posted 5 years ago

Thank you so much for letting us know about your experience, Harvey. We do not expect our customers to help remove the items and we do expect our drivers to arrive with a helper. We sincerely apologize for the inconvenience and appreciate you letting us know that you did not receive the service we aim to provide. It is impossible for us to maintain an excellent level of service without this kind of feedback. We hope you will give us another opportunity in the future to change your mind about us. Please contact our office to book your next pickup at a discounted rate. Thanks for choosing LoadUp!

Posted 5 years ago

“First pick up cancelled because "wrong driver was called", second pick up canceled due to truck problems, third time very nice team arrived just after 800 PM. Work was done, just quite the process.”

Posted 5 years ago

We sincerely apologize for any and all inconvenience created for you during your scheduled pickup. Unfortunately, on occasion, circumstances can occur that will cause a route to be delayed and even rescheduled. Thank you so much for your patience as we worked to complete your pickup as quickly as possible. We hope you will give us another opportunity to provide you with the service we know we can in the future. Please contact the office for a discounted rate on your next booking. Thanks for choosing LoadUp!

Posted 5 years ago

“The customer service was very good, however I was given multiple times for when my items would be picked up. I had originally scheduled it for 12-4PM. I received a call at 10:45 saying the driver would be there in 30 mins. I rushed over to get the stuff ready & waited until after 12. A truck drove by without stopping & I received a call saying that my items were too big. The driver hadnt even stopped to look at them! Then I was told he would be there by 1:45. At 2:05 I called again & was told he wouldn’t be there until 3:15. The rep told me to just leave the stuff outside so I didn’t have to keep waiting. She promised it would be picked up that day. However, I received an email the next day saying that someone would pick up my stuff. It finally happened but I almost paid a fine for leaving it outside overnight. Please, honor your time frames, don’t tell the customer the driver will be there soon when in reality, the driver is two hours away & if the driver can’t pick it up that same day, TELL THE CUSTOMER.”

Posted 5 years ago

We sincerely apologize for any and all inconvenience to you during your scheduled pickup. We do our best to communicate effectively with our customers and we clearly missed the mark here. I have issued a partial refund to your account and have spoken with the driver managers in the area to avoid this from happening again in the future. Thank you for taking the time to let us know about your experience. We are not able to continue to provide excellent service without valuable feedback from our customers. We do hope you will think of us again in the future and allow us the opportunity to provide you with the service we know we can. Thanks for choosing LoadUp!

Posted 5 years ago

“Movers were not physically strong enough to move couch and dragged foot of couch on the floor causing damage to my floors”

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Tram. We sincerely apologize for any inconvenience and any possible damages caused by our team to your property. Our drivers do their very best to take care during pickups and provide excellent service to every customer. Please contact the office at 877-708-8329 regarding the damages and we will look into this asap for you. We hope you will think of us again in the future to help you remove your items. We would love the opportunity to provide you with the service we know we can. Thanks for choosing LoadUp!

Posted 5 years ago

“The guys called gave an update on ETA which was excellent. Did not have tools to breakdown the treadmill which was unexpected, had to use my tools. Partial breakdown of the treadmill, resulted in scratches on the bedroom door, wall in the hall and nicks in the woodwork, very poor. The actual additional charges $$ for treadmills should be stated upfront on the web page, did not expect a call back with the upcharge.”

Posted 5 years ago

Thank you for taking the time to let us know about your experience with our company, Ricky. We sincerely apologize for any and all inconvenience caused to you during your pickup. Offering quick and easy removal for our customers is our top priority and it appears that we really missed the mark this time. I have issued a partial refund to your account and would also like to encourage you to contact our office if you have any further concerns. We would love the opportunity to turn this around and show you how dedicated we are to our customers. Thank you for choosing LoadUp!

Posted 5 years ago

“Placed my order so for them to pick up a Full sized mattress between 9 am - 12pm. LoadUp didn't arrive until 3:30 pm. Once they were there, it was relatively easy, but it was only a single item that needed to be picked up, so I wasn't expecting that part to be very difficult.”

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Dan. We sincerely apologize for any inconvenience caused to you during your pickup. Unfortunately, there are times when unforeseeable circumstances can cause routes to run behind. We do our best to keep our customers as updated as possible when there are delays in their area. I do see on your account that we were not successful in communicating with you and I have issued a partial refund to your account. We do hope you will give us another opportunity to provide you with the service we know we can in the future. Thank you for choosing LoadUp!

Posted 5 years ago

“They were not prepared to load a mattress in the rain, they had no tarp to cover it.”

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Betty. We sincerely apologize for the way in which your item was handled and hope you will give us another opportunity to provide you with the service we know we can in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“First, I want to express my effusive praise for the two people who showed up to remove my A/C. They were kind, polite, neat, and removed my window A/C unit quickly and efficiently. I have nothing but kind words for them and the work they did. It is such a shame then that they work for LoadUp. I booked my pick-up for the 4-hour morning time block, 8am-12pm, which was perfect given that I have to be at work by 1pm. I waited patiently all morning until 12pm when I received a call informing me that the loaders would be 45mins late. My girlfriend was home, but she had to leave by 2:15pm at the latest. Then, from about 12:45 on I was repeatedly informed that the loaders were "15 mins away" until they *finally* arrived at 2pm. The loaders were 15mins away for over an hour and a whole 2 hours late, for a total wait time of 6 hours. As I mentioned, once they arrived that could not have been nicer and did a fine job removing the A/C. But I think their management has a lot of room for improvement. We booked a 4-hour time block and planned our day around it, so if LoadUp has trouble sticking to their schedule then I would suggest just doing all-day time blocks.”

Posted 5 years ago

Thank you for your kind words about our drivers. We sincerely apologize for the inconvenience that was caused to you and your girlfriend during your pickup. Unfortunately, there are circumstances that can cause routes to run on delays. We do our best to keep our customers informed with accurate information in those cases, but it appears we were not able to communicate with you effectively during your pickup. We do hope that you will give us another opportunity to provide you with the service that we know we can. Please contact the office for a discounted rate on your next pickup. Thanks for choosing LoadUp!

Posted 5 years ago

“The driver came alone. there is no way one person can handle a queen mattress from upstairs. i had to help carry the mattress. Since i am 79 years old it was a chore. the driver had no paperwork to give me as a receipt. All in all a poor effort.”

Posted 5 years ago

We sincerely apologize for your experience, Thomas. I do see in the notes that a new driver was assigned to your pickup and we have reached out to him to make sure he is properly trained and always has a helper with him in the future. I have also sent you a receipt through email. Please let us know if you do not receive this. You can contact us by phone at 877-708-8329, and email, support@goloadup.com.

Posted 5 years ago

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LoadUp is rated 4.6 based on 4,554 reviews