Was having piano picked up that I have had for over 50 years, very emotional decision. Could have hired a local company but chose LoadUp as they put so much emphasis on donating/recycling items. I did not want to try and sell it or even give it away as I don't want people coming to my house, but the thought that it could possibly be used for parts/recycling was a bit comforting. Price for pickup was a bit steep for my taste but we just didn't want to deal with loading it ourselves. No complaints about communication regarding pickup, timing was great, even came earlier than requested; movers were courteous but very unprepared. I had sent pictures of the piano but they didn't seem to realize what they were picking up when they arrived and took more pictures. They also underestimated the weight of an old, solid wood piano, as one of the men was young and small build. I had stressed the importance of protecting my hardwood floor and before they moved it I offered a piece of carpet scrap to put down. I put it carpet side down, but then he turned it over. I should have said something but didn't, so long and short of it, they scratched my floors using the rough underside of the carpet back (didn't see it until I came back into my house following departure). They literally just had to move the piano around the corner to the door, not all over the house or any stairs except for porch. Then they scratched my sidewalk trying to roll it, and when I asked about a dolly, he said he forgot it in his other truck. REALLY??!! So I left them to it but then went around the back to watch them load it and they had it propped up on the back of the truck, which had a pull-down ramp they could have used. I fully expected to see it fall to the ground at some point but luckily it didn't. After they left I also found scrapes on the driveway and remnants of the piano from evidently hitting the corner on the ground. So all of this to say, I spent over $400 to have a team that claims to move items for a living, that didn't have the manpower or equipment to safely move a very heavy piece of furniture, to come into my house and damage my floors (movers should be prepared for any environment situation, such as hardwoods), and damage my sidewalk and driveway, not to mention the item I was donating. With all of that on top of my already fragile emotions at getting rid of it, this was an absolutely horrific experience. I guess I should have read the negative reviews in addition to the positive; lesson learned. Hope this helps you make your decision.