LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,136 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was having a treadmill moved up one flight of stairs. Mover was pleasant when he called. He said everyone had called in sick so he’d have to move it on his own. It took over 2 hours and I had wall damage because of the weight and bulk of treadmill, with one person moving it. Two people could have moved it in 15 minutes with no wall damage because it could have been turned on its side with plenty of wall clearance. I was not happy, it did not make sense to me to move such a large item by oneself, then ask me to help. I called his supervisor to see if I could get a discount on the $152 moving fee and was told no. Denver is contracted and the company won’t do it. I was willing to fix the wall damage myself but was looking for some small compensation for time and damage. No luck. I’m definitely not using this company again.”

Helpful Report

Posted 6 years ago

“The movers were very young and did not know how to carry furniture correctly. They damaged my door frame and didnt tell me. I emailed you about it and you sent the message on to them. I got a phone call from a parent who said he was going to come and see the damage but never did. My association is going to paint it free of charge for me and if the parent had called back like he said I could have told him he was off the hook. Margie Doroshow”

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Posted 6 years ago

“Scheduled the appt for next day pick and received confirmation from LoadUp. That evening I get a call, our guy isnt available for a week. If I cancel, I still have to pay half the amt.. I reschedule for a week later. The night before the pickup I get a confirmation call. Day of the pick up seems I was told between 8am & noon. 11:30 comes around I call LoadUp, they tell me the driver will be there between 4 & 8pm. WHAT A DAMN HASSLE!! Do yoursekf a BIG favor & call anyone else!”

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Posted 6 years ago

“The only reason I did not rate you Very Poor is because eventually someone did show up to take my grill, and I was pleased with them. But it took rescheduling four times before that happened. And on only one of those did someone actually call me to inform me that it would have to be rescheduled. The other three times, I had to call to find out why no one showed up. I cannot recommend you to anyone.”

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Posted 6 years ago

“I had an appointment between 12 and 4. They should up at 8:30 pm to pick up the goods. Without any phone calls and heads up. And they had no number to call after hours”

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Posted 6 years ago

“The movers were not prepared with the equipment needed to remove my sleeper sofa, which kept falling open as it was bring moved and denting my floors. On the way out they gouged my floor and dented my screen door. I wouldn't use this service again.”

Helpful Report

Posted 6 years ago

“Three stars because the outcome was what I had signed up for: they removed my old mattress and box spring so I didn't have to. But the manner in which the service was rendered was not what I was expecting. First, they gave me window of between 8-12am. They didn't come until after 1pm. Basically I lost a whole morning waiting unnecessarily. They did call with a time update, but not until well after the original window. I had chosen that window to work with my personal schedule and had to do some last minute shuffling in order to have someone present when they came. Second, the workers were not uniformed and their demeanor did not give me confidence. Their truck was not labeled and they showed no credentials. They asked me for rope to tie the mattress down on the truck and then had the gall to ask for a tip. Third, for such a poor service experience, I felt that I was over charged. I was not impressed, but my furniture was removed, so there's that. Here's hoping they actually recycled it and didn't just toss it in a landfill.”

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Posted 6 years ago

“After I requested care be taken with the new mattresses I was returning, one man drug one on the driveway. It was strapped on the back of the pickup on top of an old mattress. Just not the care I expected.”

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Posted 6 years ago

“Pickup itself went fine but workers were supposed to show up between 2 and 4 but didnt show up until 6 and no call to tell us they would be late. Thought they had just forgot”

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Posted 6 years ago

“Load up was supposed to arrive by noon. When I returned home about 4 my treadmill was still out on my driveway. I called and was told someone would be there soon. I had to call again and - long story short- someone finally arrived about 9 pm! I was quite worried as there was a prediction of snowy icy weather starting later that night and I would have been unable to get the treadmill back into the garage. If I had not been proactive about calling multiple times I am not sure the treadmill would have been picked up at all!”

Helpful Report

Posted 6 years ago

“There were 4 last minute cancellations that ended up taking over a month past when they were supposed to pickup, only 1 had to do with weather. The supervisor was supposed to call me, I was promised a call but never received one. They were suppose to call 30 minutes before pickup and never did. Eventually they completed the pickup. They did the bare minimum.”

Helpful Report

Posted 6 years ago

“Y'all were terrible. Multiple phone calls telling me when you were going to arrive, and it was always an hour later...an hour later...an hour later...an hour later. Shot my whole day. Won't be using again.”

Helpful Report

Posted 6 years ago

We sincerely apologize for any and all inconvenience caused to you during your pickup. I would like to let you know that I have made a note on your account for a supervisor to give you a call regarding your experience. We hope you will think of us again in the future and give us an opportunity to provide you with the service we know we can. Please contact the office for a discounted rate on your next booking.

Posted 6 years ago

“Gentleman was very nice but his pickup truck bed was filthy, dirt & trash in bed. Mattress was clean and like new hope it didn’t get stained transporting it back to warehouse.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience with our service, Steven. We do apologize for the appearance of the truck that arrived. I would like to let you know that we have reached out to the driver manager in your area to make sure that this doesn't happen again in the future. We are not able to maintain our level of service without this type of feedback and we appreciate you taking the time to share. We hope you will think of us for personal use in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“I was extremely disappointed with the service. We scheduled a morning pick-up (8-12), about an hour left of our time frame, we got a call saying there was an issue with the driver and that we would now have to schedule another day (which would not have worked as we were from out of town and on a limited schedule) or wait until the 4-8pm time. Which was our only option due to our schedule. The driver never called like they were supposed to. I asked for a manager to review and offer a refund. I was told there wasn't much that could be done. However, had I ORIGINALLY selected/scheduled an all-day pick-up I would have received a $5 discount. I will consider using LoadUp again, but this did leave a very sour note.”

Helpful Report

Posted 7 years ago

Thank you for letting us know about your experience, Cassandra. We sincerely apologize for the inconvenience caused to you due to the delays and for the way it was handled by our team. I have issued a partial refund back to your account. We do hope you will give us another opportunity in the future. We would love the change to offer you the service we know we can. Thanks for choosing LoadUp!

Posted 7 years ago

“When I made an appointment for 8-12 the next day I asked if I could get a more exact time estimate and was told to call early the next morning. When I did I was told that the person I spoke to was waiting to hear from the drivers and she would call me back. She never did. In addition, the advertised call half an hour before arrival never materialized either. When the driver showed up it was just after noon. They only sent one man for what I had.told them was a large recliner. The driver was helpful, courteous and efficient, but he had a hard time managing the recliner by himself, as I am partially disabled. So all in all I have to say that I am not too impressed with the company management.”

Helpful Report

Posted 7 years ago

Thank you so much for letting us know about your experience, Harvey. We do not expect our customers to help remove the items and we do expect our drivers to arrive with a helper. We sincerely apologize for the inconvenience and appreciate you letting us know that you did not receive the service we aim to provide. It is impossible for us to maintain an excellent level of service without this kind of feedback. We hope you will give us another opportunity in the future to change your mind about us. Please contact our office to book your next pickup at a discounted rate. Thanks for choosing LoadUp!

Posted 7 years ago

“First pick up cancelled because "wrong driver was called", second pick up canceled due to truck problems, third time very nice team arrived just after 800 PM. Work was done, just quite the process.”

Helpful Report

Posted 7 years ago

We sincerely apologize for any and all inconvenience created for you during your scheduled pickup. Unfortunately, on occasion, circumstances can occur that will cause a route to be delayed and even rescheduled. Thank you so much for your patience as we worked to complete your pickup as quickly as possible. We hope you will give us another opportunity to provide you with the service we know we can in the future. Please contact the office for a discounted rate on your next booking. Thanks for choosing LoadUp!

Posted 7 years ago

“The customer service was very good, however I was given multiple times for when my items would be picked up. I had originally scheduled it for 12-4PM. I received a call at 10:45 saying the driver would be there in 30 mins. I rushed over to get the stuff ready & waited until after 12. A truck drove by without stopping & I received a call saying that my items were too big. The driver hadnt even stopped to look at them! Then I was told he would be there by 1:45. At 2:05 I called again & was told he wouldn’t be there until 3:15. The rep told me to just leave the stuff outside so I didn’t have to keep waiting. She promised it would be picked up that day. However, I received an email the next day saying that someone would pick up my stuff. It finally happened but I almost paid a fine for leaving it outside overnight. Please, honor your time frames, don’t tell the customer the driver will be there soon when in reality, the driver is two hours away & if the driver can’t pick it up that same day, TELL THE CUSTOMER.”

Helpful Report

Posted 7 years ago

We sincerely apologize for any and all inconvenience to you during your scheduled pickup. We do our best to communicate effectively with our customers and we clearly missed the mark here. I have issued a partial refund to your account and have spoken with the driver managers in the area to avoid this from happening again in the future. Thank you for taking the time to let us know about your experience. We are not able to continue to provide excellent service without valuable feedback from our customers. We do hope you will think of us again in the future and allow us the opportunity to provide you with the service we know we can. Thanks for choosing LoadUp!

Posted 7 years ago

“Movers were not physically strong enough to move couch and dragged foot of couch on the floor causing damage to my floors”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience, Tram. We sincerely apologize for any inconvenience and any possible damages caused by our team to your property. Our drivers do their very best to take care during pickups and provide excellent service to every customer. Please contact the office at 877-708-8329 regarding the damages and we will look into this asap for you. We hope you will think of us again in the future to help you remove your items. We would love the opportunity to provide you with the service we know we can. Thanks for choosing LoadUp!

Posted 7 years ago

“The guys called gave an update on ETA which was excellent. Did not have tools to breakdown the treadmill which was unexpected, had to use my tools. Partial breakdown of the treadmill, resulted in scratches on the bedroom door, wall in the hall and nicks in the woodwork, very poor. The actual additional charges $$ for treadmills should be stated upfront on the web page, did not expect a call back with the upcharge.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience with our company, Ricky. We sincerely apologize for any and all inconvenience caused to you during your pickup. Offering quick and easy removal for our customers is our top priority and it appears that we really missed the mark this time. I have issued a partial refund to your account and would also like to encourage you to contact our office if you have any further concerns. We would love the opportunity to turn this around and show you how dedicated we are to our customers. Thank you for choosing LoadUp!

Posted 7 years ago

“Placed my order so for them to pick up a Full sized mattress between 9 am - 12pm. LoadUp didn't arrive until 3:30 pm. Once they were there, it was relatively easy, but it was only a single item that needed to be picked up, so I wasn't expecting that part to be very difficult.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience, Dan. We sincerely apologize for any inconvenience caused to you during your pickup. Unfortunately, there are times when unforeseeable circumstances can cause routes to run behind. We do our best to keep our customers as updated as possible when there are delays in their area. I do see on your account that we were not successful in communicating with you and I have issued a partial refund to your account. We do hope you will give us another opportunity to provide you with the service we know we can in the future. Thank you for choosing LoadUp!

Posted 7 years ago

LoadUp is rated 4.6 based on 7,136 reviews