LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,396 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was all excited to use loadup as the booking was easy and much cheaper than some competitor, but it turned out to not be hassle-free... . When the crew showed up for the pick up, with a truck already more than half way full, they told us they were not going to take everything as it looked heavy! I ended up calling the competition so they could pick up the leftovers. I do have to say that once I provided a picture of the items left behind by their crew, they refunded me promptly. I will not use again as their business model does not work for me.”

Helpful Report

Posted 6 years ago

“I was scheduled on a Saturday for 8am-12noon and LoadUp called at 9am to "reschedule" - due to their truck breaking down and no others being available in my area. Since I could not reschedule, they offered me a cancellation. I was then informed I would be refunded only 50% of the fee I had paid, because the terms to which I agreed when I paid my money included "... and equipment breakdown". I found the page on the website that said if ~they~ had to cancel for any reason, they would refund 100% of my money. Since it was a weekend, I was unable to talk to a supervisor, so I had to find some alternative. With much hassle, I was able to find a person to be available for the pickup at a later time. On that date, Loadup emailed me when they arrived and emailed me when they had picked up. I am happy with the actual pickup service when it happened. To be cancelled by them and offered only 50% refund was confusing and extremely poor customer service.”

Helpful Report

Posted 6 years ago

“Failed promises.”

Helpful Report

Posted 6 years ago

“Pickup was rescheduled twice, then miss scheduled time by over 4 hours. Of course no one from LoadUp called to inform me.”

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Posted 6 years ago

“The actual pick up of my mattress was great. The people picking it up were great. The scheduling of the pick up was rediculous. They scheduled my pick up for the next day from 8-10am. At 11:30am I decided to call. No they couldn’t pick up till that evening so I rescheduled for the next day same time. The next day someone called me and said they wouldn’t be able to pick it up until 3 days later on a Saturday from 4-8pm. I asked for my money back....they would talk to a manager. How bout a discount? Oh yes....they could do that. I just left the appt. as is and they actually arrived at 9:30pm. Haven’t seen a discount yet. If you are not busy and have time to wait around then I’d recommend LoadUp.”

Helpful Report

Posted 6 years ago

“They were supposed to arrive between 8am and noon and didn’t arrive until after 5pm.”

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Posted 6 years ago

“Missed pickup date. Communicated poorly about it by text and phone afterwards. The folks who eventually showed up were very good and professional”

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Posted 6 years ago

“We were supposed to get a call 30 minutes in advance to let us know when they were going to arrive. The call never came, so we were surprised when we walked out on the porch later in the day to discover that the item had been picked up! It's frustrating enough to be given a 4-hour window for these kinds of services. That they can't even bother take communicate within that time frame shows a lack of consideration for the value of our time.”

Helpful Report

Posted 6 years ago

“I was having a treadmill moved up one flight of stairs. Mover was pleasant when he called. He said everyone had called in sick so he’d have to move it on his own. It took over 2 hours and I had wall damage because of the weight and bulk of treadmill, with one person moving it. Two people could have moved it in 15 minutes with no wall damage because it could have been turned on its side with plenty of wall clearance. I was not happy, it did not make sense to me to move such a large item by oneself, then ask me to help. I called his supervisor to see if I could get a discount on the $152 moving fee and was told no. Denver is contracted and the company won’t do it. I was willing to fix the wall damage myself but was looking for some small compensation for time and damage. No luck. I’m definitely not using this company again.”

Helpful Report

Posted 6 years ago

“The movers were very young and did not know how to carry furniture correctly. They damaged my door frame and didnt tell me. I emailed you about it and you sent the message on to them. I got a phone call from a parent who said he was going to come and see the damage but never did. My association is going to paint it free of charge for me and if the parent had called back like he said I could have told him he was off the hook. Margie Doroshow”

Helpful Report

Posted 6 years ago

“Scheduled the appt for next day pick and received confirmation from LoadUp. That evening I get a call, our guy isnt available for a week. If I cancel, I still have to pay half the amt.. I reschedule for a week later. The night before the pickup I get a confirmation call. Day of the pick up seems I was told between 8am & noon. 11:30 comes around I call LoadUp, they tell me the driver will be there between 4 & 8pm. WHAT A DAMN HASSLE!! Do yoursekf a BIG favor & call anyone else!”

Helpful Report

Posted 6 years ago

“The only reason I did not rate you Very Poor is because eventually someone did show up to take my grill, and I was pleased with them. But it took rescheduling four times before that happened. And on only one of those did someone actually call me to inform me that it would have to be rescheduled. The other three times, I had to call to find out why no one showed up. I cannot recommend you to anyone.”

Helpful Report

Posted 6 years ago

“I had an appointment between 12 and 4. They should up at 8:30 pm to pick up the goods. Without any phone calls and heads up. And they had no number to call after hours”

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Posted 6 years ago

“The movers were not prepared with the equipment needed to remove my sleeper sofa, which kept falling open as it was bring moved and denting my floors. On the way out they gouged my floor and dented my screen door. I wouldn't use this service again.”

Helpful Report

Posted 6 years ago

“Three stars because the outcome was what I had signed up for: they removed my old mattress and box spring so I didn't have to. But the manner in which the service was rendered was not what I was expecting. First, they gave me window of between 8-12am. They didn't come until after 1pm. Basically I lost a whole morning waiting unnecessarily. They did call with a time update, but not until well after the original window. I had chosen that window to work with my personal schedule and had to do some last minute shuffling in order to have someone present when they came. Second, the workers were not uniformed and their demeanor did not give me confidence. Their truck was not labeled and they showed no credentials. They asked me for rope to tie the mattress down on the truck and then had the gall to ask for a tip. Third, for such a poor service experience, I felt that I was over charged. I was not impressed, but my furniture was removed, so there's that. Here's hoping they actually recycled it and didn't just toss it in a landfill.”

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Posted 6 years ago

“After I requested care be taken with the new mattresses I was returning, one man drug one on the driveway. It was strapped on the back of the pickup on top of an old mattress. Just not the care I expected.”

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Posted 6 years ago

“Pickup itself went fine but workers were supposed to show up between 2 and 4 but didnt show up until 6 and no call to tell us they would be late. Thought they had just forgot”

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Posted 6 years ago

“Load up was supposed to arrive by noon. When I returned home about 4 my treadmill was still out on my driveway. I called and was told someone would be there soon. I had to call again and - long story short- someone finally arrived about 9 pm! I was quite worried as there was a prediction of snowy icy weather starting later that night and I would have been unable to get the treadmill back into the garage. If I had not been proactive about calling multiple times I am not sure the treadmill would have been picked up at all!”

Helpful Report

Posted 7 years ago

“There were 4 last minute cancellations that ended up taking over a month past when they were supposed to pickup, only 1 had to do with weather. The supervisor was supposed to call me, I was promised a call but never received one. They were suppose to call 30 minutes before pickup and never did. Eventually they completed the pickup. They did the bare minimum.”

Helpful Report

Posted 7 years ago

“Y'all were terrible. Multiple phone calls telling me when you were going to arrive, and it was always an hour later...an hour later...an hour later...an hour later. Shot my whole day. Won't be using again.”

Helpful Report

Posted 7 years ago

We sincerely apologize for any and all inconvenience caused to you during your pickup. I would like to let you know that I have made a note on your account for a supervisor to give you a call regarding your experience. We hope you will think of us again in the future and give us an opportunity to provide you with the service we know we can. Please contact the office for a discounted rate on your next booking.

Posted 7 years ago

LoadUp is rated 4.6 based on 7,396 reviews