Three stars because the outcome was what I had signed up for: they removed my old mattress and box spring so I didn't have to. But the manner in which the service was rendered was not what I was expecting. First, they gave me window of between 8-12am. They didn't come until after 1pm. Basically I lost a whole morning waiting unnecessarily. They did call with a time update, but not until well after the original window. I had chosen that window to work with my personal schedule and had to do some last minute shuffling in order to have someone present when they came. Second, the workers were not uniformed and their demeanor did not give me confidence. Their truck was not labeled and they showed no credentials. They asked me for rope to tie the mattress down on the truck and then had the gall to ask for a tip. Third, for such a poor service experience, I felt that I was over charged. I was not impressed, but my furniture was removed, so there's that. Here's hoping they actually recycled it and didn't just toss it in a landfill.