The actual pick up of my mattress was great. The people picking it up were great. The scheduling of the pick up was rediculous. They scheduled my pick up for the next day from 8-10am. At 11:30am I decided to call. No they couldn’t pick up till that evening so I rescheduled for the next day same time. The next day someone called me and said they wouldn’t be able to pick it up until 3 days later on a Saturday from 4-8pm. I asked for my money back....they would talk to a manager. How bout a discount? Oh yes....they could do that. I just left the appt. as is and they actually arrived at 9:30pm. Haven’t seen a discount yet. If you are not busy and have time to wait around then I’d recommend LoadUp.