LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,525 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,525 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daniel and his teammate were awesome in getting rid of my broken down R6 Yamaha motorcycle. Gathered it out the garage and loaded with care on there trailer. Thanks for the wonderful smooth easy going service that they both provided.”

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Posted 5 hours ago

“Jake and his partner were very professional and communicative. They were quick and efficient!! I will definitely use this company again!! Thank you so much!!! Job well done!!”

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Posted 9 hours ago

“Mostly satisfied!”

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Posted 11 hours ago

“Do not use this company. They tried to double the cost of my job after I had already paid by misrepresenting what constitutes a medium swingset. Because mine was outside, had a small slide, and was made of wood, they claimed it was a play structure that incurred $500 more fees even though the definition of medium swing set on their website includes a slide and states nothing about whether it can be wooden or not. When I refused to pay that amount and cancelled 5 days before pickup, they charged a 20% cancellation fee.”

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Posted 13 hours ago

“Good communications, excellent, service. Nancy and Wayne , drivers, were friendly and efficient! well done!”

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Posted 14 hours ago

“Tim and his assistant were great. Arrived during the stated time period and were quick and efficient. Would highly recommend them.”

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Posted 14 hours ago

“These guys were unbelievably very fast, careful and so respectful. I would definitely recommend load up to anyone who needs product to be picked up.”

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Posted 14 hours ago

“The team arrived on time and were very professional and friendly. They did a good job setting up the new bed.”

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Posted 1 day ago

“Fast, polite, and courteous. 5 out of 5 stars, will recommend to others.”

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Posted 1 day ago

“I was extremely impressed with the service. Michael called to inform me that they were 15 minutes away. He arrived on time, efficiently removed a large cabinet and a loveseat. He was friendly and took great care not to damage anything while moving the items. I will definitely use LoadUp again, and will recommend them to all my friends. Excellent experience!”

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Posted 1 day ago

“These 2 were great. Would like to have them again. Very polite and efficient. setup in less than an hour. And connected the adjustable and showed how to operate. Thx. David and Diana Myers.”

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Posted 1 day ago

“both men were super nice and did a great job .”

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Posted 1 day ago

“They're fantastic”

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Posted 1 day ago

“Wow!! They were great! They were able to get a large, very heavy king size mattress up the steps and out of my house. They were very quick and very efficient.”

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Posted 1 day ago

“Awesome service. Quick and convenient.”

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Posted 1 day ago

“Excellent service. I had my doubts when they pulled up with a van. But they got everything in it with room for a little more. They were fast and polite.”

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Posted 1 day ago

“Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.”

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Posted 1 day ago

“I was not able to be at my aunts place for pick up and the driver called once he was there to just verify everything that needed to be picked up. Much appreciated that!!”

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Posted 2 days ago

“LoadUp provides such an excellent service! Sometimes you just need some help moving "stuff" around, without the hassle of hiring a moving company. I will definitely use this company again.”

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Posted 2 days ago

“The service was very good and the team was very polite , well behaved personalities. Thanks again”

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Posted 2 days ago

LoadUp is rated 4.6 based on 4,525 reviews