LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,525 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,525 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edinson and he’s helper were very efficient in handling my pickup . Thank you again. Donna Hernandez”

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Posted 1 week ago

“10 out of 10. much thanks”

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Posted 1 week ago

“They were so fast and so kind. I highly recommend.”

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Posted 1 week ago

“Super fast arrival for same day service! Easy Service and nice people.”

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Posted 1 week ago

“Friendly & prompt.”

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Posted 1 week ago

“Terrible company to hire in Ma. New Bedford area. Did not hire them as they quoted a price of over 900 got another company 180. After that they harassed me on text when I told them their price was insane. Don't hire u will be sorry”

Helpful Report

Posted 1 week ago

“1 out of 10 don't recommend. I was looking for a next-day appointment before a busy travel month for worm. I called and booked an appointment on 3/31 (Easter Sunday) with a live representative who said nothing about not providing services on the holiday. I was pleased because it was super convenient which is why I was willing to pay upfront. I got a fall about 4 hours later from a driver that said they actually don't pick-up on Easter Sunday. When I called to cancel the appointment to make other arrangements (the ONLY reason I booked with them is becuase they led me to believe the could provide the service sooner than anybody else) I was told they could only refund 80% of the fee. Completely unacceptable given that it was the company's fault to book me for that day in the first place. I contested the charge with my credit card company (Chase, who I 10/10 DO recommend) who was able to get me a 100% refund; obviously that was always an option that I was not offered when I called on my own behalf. I don't blame them for not working on Easter; I blame them for booking the appointment in the first place and not acknowledging their error.”

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Posted 1 week ago

“Very cordial and friendly when they picked up my old mattress. They called and even offered to come earlier than was scheduled. I would recommend them!”

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Posted 1 week ago

“Daniel (Danny) was terrific. Team was quick, efficient and friendly!”

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Posted 1 week ago

“John was awesome! He was friendly and courteous, but also super quick and efficient. I would highly recommend his services!”

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Posted 2 weeks ago

“Reasonable pricing, super fast service, guys were very professional and respectful. 100% will utilize their services in the future instead of killing my back!”

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Posted 2 weeks ago

“John was awesome! He was friendly and courteous, but also super quick and efficient. I would highly recommend his services!”

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Posted 2 weeks ago

“Great job by the LoadUp team. They called me a couple times to let me know they were running late. With the way things are with a lot of businesses today I appreciated them being proactive and letting me know ahead of time. Once they arrived they were able to handle the job easily. They went above and beyond.”

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Posted 2 weeks ago

“super easy and timely, guys were on time and communicated with me as needed.”

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Posted 2 weeks ago

“They came on time, they conquered in less than 1/2 hour and they were awesome!!! Eliu and team excellent”

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Posted 2 weeks ago

“Truck arrived on time and the crew was very efficient. No time waisted.”

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Posted 2 weeks ago

“I used load up twice so far very satisfied with the service . Customer service was very efficient and helpful . The loaders I had were very professional and made sure that they were very careful removing my couch and recliner . They were there on time when they call me before pickup . Price was about right for what they charge for removing from a third floor apartment ! Highly recommended.”

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Posted 2 weeks ago

“On time, quickly disassembled furniture and hauled it away - would use again!”

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Posted 2 weeks ago

“Louis and Angelica were excellent. They worked hard and fast. And very friendly!”

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Posted 2 weeks ago

“Keith was very professional. He texted ahead of time to give me enough time to make it home from work. They were quick and very good people.”

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Posted 2 weeks ago

LoadUp is rated 4.6 based on 4,525 reviews