LoadUp Reviews

Name: LoadUp
Rating: 4.56

4.6 Rating 4,527 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,527 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

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“LoadUp made everything easy. They were responsive, especially to emails. They called and texted to let me know they were on their way, and super efficient and gracious when they got here. The price is fair too. Excellent!”

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Posted 3 weeks ago

“couple were friendly and efficient… and fast… they got my 2 piece sectional out of here with no problem”

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Posted 3 weeks ago

“They showed up right on schedule, perfect, we quick friendly and did a great job. I would highly recommend to any of my friends.”

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Posted 3 weeks ago

“Professional, respectful, great job!”

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Posted 3 weeks ago

“Excellent service. Well done. Movers very professional and courteous. Moving a queen sleeper sofa that was very happy. Thank you so much. I would highly recommend this company. Elizabeth”

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Posted 3 weeks ago

“Excellent, ingenious, couldn't believe how quickly and quietly it was all done! Highly recommend Loadup,very pleased, Thanks Load up”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“Timely, courteous and quick.”

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Posted 3 weeks ago

“Team was very helpful, worked hard and did the work correctly.”

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Posted 3 weeks ago

“Great service! They came in Easter and were very fast and mindful of my property. Would recommend them to everyone!”

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Posted 4 weeks ago

“I was so happy that when I had to make a last-minute arrangement they were able to work with me I’m placing the items outside and pick them up. I’m so glad that I was able to keep my schedule and also make the time to go to mass.❤️👍”

Helpful Report

Posted 4 weeks ago

“On Friday, Mar 29 via text to book pickup. I asked for call back and spoke with Marlon booked pickup on Mar 30 between 8AM-12PM. He sent me email link to make the payment online. The payment was processed per my bank. The day of pickup no one showed up, so I contacted the company. I was told multiply times someone in customer service will call me back. The last phone call I made after 5PM the rep informed me no loader is available today. He told me I would have to reschedule pickup on Monday, April 2nd. Then informed me my payment hasn't processed yet, so I could not schedule the pickup until payment is confirmed. I never heard of such a thing. If the payment wasn't going to be processed my bank would have declined the payment and their system would have known that immediately. The rep suggested I give him another credit card for payment to book the pickup for Monday. I had to explain I am not going to cancel the transaction and be charged a bank fee. He said I can't reschedule until payment is received. I hung up the phone in dismay of that conversation. I called my bank just to verify if Load-Up processed the payment, and yes they did. I highly do not recommend this company due to lack of communication, bad customer service, and company policies. I have one option is wait until my payment is received on their end and book Monday. I hope and pray I won't have to stop payment and be out over $200.”

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Posted 4 weeks ago

“Prompt, professional, and effective.”

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Posted 4 weeks ago

“Our loader Alhassane was on time and worked very quickly. Great experience! Thanks”

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Posted 4 weeks ago

“Communication was terrible. I had to reach out to get some idea of when my loader would show up. When I requested a mid-day arrival, the loader cancelled on me onlly 12 hours from pick up time. I had to make other arrangements, so cancelled my Load Up order. Load up refused to reimburse my full payment, when it was their loader that cancelled on me due to lack of their communication. I lost $500 due to their poor service. Terrible company.”

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Posted 4 weeks ago

“Original drive lied and a very good man pick our things up 2 hours late. Have to question the dispatcher or the original drive who said she was running later and would arrive in 45 minutes. What a damn joke. Don’t expect much from the company! The driver that finally pick out thing up was respectful and apologized.”

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Posted 4 weeks ago

“Gerson was great! He was on time, worked quickly & got the job done earlier than anticipated! He even carried a box of trash off for me! Very highly recommended!”

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Posted 4 weeks ago

“The 2 men arrived early and called me before to see if that was ok. I was ready so they arrived and began removing my sectional. It was heavy so took time to get it downstairs. Leo and his helper were very friendly and respectful of everything. This job took maybe 35-40 minutes which was amazing! I would definitely recommend this company to anyone who needs to get rid of old stuff. They do donate if you ask them to- which I did. I already told my friend about this company because he has some things to donate!”

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Posted 4 weeks ago

“Shomari and his team were excellent. Highly recommend and would use again.”

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Posted 4 weeks ago

“Excellent work, on tie, very nice to work with. Job was completed, cost was reasonable and I am very satisfied. I will use them again!!”

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Posted 1 month ago

LoadUp is rated 4.6 based on 4,527 reviews