LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Michael communicated with me more than once so I knew exactly when he’d arrive. Both gentlemen were friendly and removed my furniture quickly.”

Helpful Report

Posted 3 weeks ago

“They came in looked around and immediately went to work, very mannerable and polite. If I need more things removed UP-Load will get a call”

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Posted 3 weeks ago

“The movers were efficient and very nice! Would recommend and use again”

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Posted 3 weeks ago

“Very good, and quick service, I will recommend.”

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Posted 3 weeks ago

“2 young men completed the work quickly and efficiently, without muss or fuss. I was a little unimpressed, I must confess, with the vehicles they showed up in--not one with a LoadUp logo. That, of course, had little to do with whether they got my stuff out, loaded and on its way. Price was fair, I'd say, compared to Goodwill's and others.”

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Posted 3 weeks ago

“They were on time and were professional . They finished the job in few minutes.”

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Posted 3 weeks ago

“Absolutely the worst service we have ever received. We filled out the appropriate information and even called to confirm the circumstances of the pickup. They sent one individual to load furniture from a second story condo. This was communicated directly with the Company that they would have to go up a flight of stairs. How can one person load furniture under these circumstances? My 75 year old husband had to help him. He has had back surgery and severe back issues. Shame on you!!! A full refund should be given. If my husband has any further issues with his back we will seek out legal counsel to assist in reimbursing us for his pain and suffering. This company is an absolute joke!!!!”

Helpful Report

Posted 3 weeks ago

“What a super cool option! We’re new to the area and don’t really have a whole lot of insight into other options in the area. The customer service during the process was awesome. The person picking up the items was super communicative and they were in and out pretty fast! Definitely worth considering if you need help unloading some furniture or other items!”

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Posted 3 weeks ago

“Professional from order entry to pickup”

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Posted 3 weeks ago

“Easy to arrange on line. Arrived on time and very friendly driver.”

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Posted 3 weeks ago

“Great pic up 👍🏻👍🏻”

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Posted 3 weeks ago

“This was easy and painless, and an amazing service, will use again for sure”

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Posted 3 weeks ago

“The communication was superb from the very beginning, starting with the upfront price. And everything played out exactly how LoadUp described it. The loaders were friendly, and worked fast. I highly recommend this service.”

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Posted 4 weeks ago

“They were quick and professional! Kelsey at customer service was so nice and very helpful - definitely recommend”

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Posted 4 weeks ago

“Excellent service. Our home has tight spaces and furniture was removed gingerly.Load up mover Jose and his team member were very careful, courteous, and timely. The service reps who placed my order Andrea and Sherly were very professional and knowledgeable.”

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Posted 4 weeks ago

“Great people and fast.”

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Posted 4 weeks ago

“While the LoadUp team was friendly and courteous, the install was of poor quality. There were more extra pieces than I've ever seen in my life of putting together furniture, they used the wrong screws in several places causes the screws to puncture the furniture piece and now it's a hazard, the foot bench is missing a hydraulic hinge, the shoe rack is missing some metal trim pieces that add aesthetics and every piece of furniture is wobbly. To make matters worse the customer service team was awful to deal with. I had several pieces that were damaged during shipping (not the crews fault). They finished their work on a Saturday so I called LoadUp on Tuesday assuming they were off Sunday and Monday was just hell for me. I called them to get a refund on those items and they immediately hid behind their Terms and Conditions which require you to contact LoadUp, IN WRITING, within 24 hours about any changes in order to get any sort of refund. They don't send you the T's and C's when you contact them or engage them for their services. Instead you have to scroll all the way to the bottom of their website, find the tiny little link that says "Terms" and then read through all that. I guess it should be expected for some shoddy outfit that operates all online and then hires out to random people locally to do the work. I'm sure they're paying those contractors next to nothing so they can make as much money as possible. I will NEVER use LoadUp again.”

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Posted 4 weeks ago

“They were great! I booked on Monday afternoon, and they were here by noon on Tuesday. Can't recommend them enough.”

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Posted 4 weeks ago

“Leandro did a great job! He was quick and careful!!!”

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Posted 4 weeks ago

“Very prompt. Very polite. I highly recommend them and will use them again.”

Helpful Report

Posted 4 weeks ago

LoadUp is rated 4.6 based on 7,175 reviews