LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,719 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,719 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“What a great experience. Easy booking, reasonable pricing, and the drives were so personable and professional. I would highly recommend LOADUP. Will be using you again for future cleanouts ...”

Helpful Report

Posted 3 weeks ago

“Driver was very polite and did a great job getting the mattress out to good truck. Thank you!!”

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Posted 3 weeks ago

“The loaders were great! We had alot of items. A large smoker grill, an old fire pit, 2 broken loungers, a full mattress, an old wooden coffee table top, a hot tub cover, and a set of plastic shed doors. They did not anticipate the size of the 8ftx16ft deteriorating shed platform ( large miscellaneous item.) The pictures did not load properly the week before the appointment and they weren’t expecting this specific piece in the removal. However, they did not complain and never suggested leaving without it! They used the tools they brought with them to saw and hammer it into smaller pieces and loaded it up! They encountered a small rat snake 🐍 removing the last piece of the platform. Though initially startled, they moved the piece of platform the snake was hiding under a few feet across the grass until the snake slithered a safe distance and continued. I trapped the snake with the assistance of a neighbor and threw it into the field over the fence while the loaders completed the removal. This is our first time using “Load Up” and at first sight I was worried they were fit for the job. I dismissed my judgment of visual impression and wasn’t disappointed! They completed the job in a reasonable amount of time and never complained. That’s professional service.”

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Posted 3 weeks ago

“Scheduled on 3/14/26 for a move on 5/2/26, noon to 4 window. Their site informs that customers receive a message at 8am with eta of crew. No message sent. Reached out via text, repeatedly. After several messages informing it’s “in work” and someone would contact me “immediately” or “in a moment,” no one did. I called, several times. No one answers at any of the options. Phone rang until it disconnected. About six calls later I got a human that was full of apologies but was zero help getting the crew here. Told me to wait until 4. At 5 I called and again, no help. Told to wait until 8 if I wanted a refund. Otherwise they keep half the payment! For blowing me off! They never showed. Best they could offer was a $15 refund and reschedule. Sometimes the biggest part of the job is just showing up. They couldn’t even do that.”

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Posted 3 weeks ago

“On time & very nice.”

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Posted 3 weeks ago

“Excellent experience. Would 100% use again!!”

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Posted 4 weeks ago

“Very kind and professional”

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Posted 4 weeks ago

“Arrived on time. Courteous, pleasant. They were prepared to remove two heavy items. We are grateful that there is this service available”

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Posted 4 weeks ago

“Arrived on time. Courteous, pleasant. They were prepared to remove two heavy items. We are grateful that there is this service available”

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Posted 4 weeks ago

“Juan my loader was amazing, super fast and helped me out tremendously.”

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Posted 4 weeks ago

“Arrived on time. Courteous, pleasant. They were prepared to remove two heavy items. We are grateful that there is this service available”

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Posted 4 weeks ago

“Juan my loader was amazing, super fast and helped me out tremendously.”

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Posted 4 weeks ago

“Nickolas was terrific! He had the couch loaded And ready to go quickly! Thank you so much ! And thank you Nickolas!”

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Posted 4 weeks ago

“On time & very nice.”

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Posted 4 weeks ago

“LoadUp was so easy! I've never had such a great experience with communication and service from a provider before. I needed a reclining couch and loveseat hauled away to make room for my new modular sectional. Both the company and the driver kept me posted, via text, once my order was in the system. I got to choose from 3 four hour windows. I received texts the day before and the day of, from the driver, Oleksandr. He zeroed in on the time he planned on being at my house. One hour before he let me know his ETA. He was on time and loaded up and secured the items within 15 minutes. He was really nice, and most of all, on time! No waiting around for a text from the provider. I will keep their card and if I ever need help with anything, I will definitely use them again. ☆☆☆☆☆ GREAT EXPERIENCE! Thank you LoadUp! Liza”

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Posted 1 month ago

“I wanted to take a moment to share my experience with the recent furniture pickup service. The team did an amazing job from start to finish. They were very punctual and kept me informed of their estimated arrival time, which I greatly appreciated. Upon arrival, they were professional, efficient, and handled everything with care. Within no time, all of the furniture was loaded, and they made sure to have me verify that everything had been gathered before leaving. That attention to detail really stood out. Overall, it was a smooth and stress-free experience. I would absolutely recommend this team and use their services again. Thank you again for the excellent service.”

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Posted 1 month ago

“3 Although the team worked very hard they brought no supplies for the clean out We gave the gloves, bags, masks and brooms They would not have been able to do the job without the supplies I did”

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Posted 1 month ago

“Quick service, friendly staff, easy pickup”

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Posted 1 month ago

“Amazing service and communication! LoadUp sent me texts the day-of with updates on where the truck was. They were able to come earlier than expected, which worked great for me. The people who moved my furniture were very quick and helpful. Overall, a swift and dependable service. Will definitely be using LoadUp again.”

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Posted 1 month ago

“Good and reliable friendly services, Thank you so much”

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Posted 1 month ago

LoadUp is rated 4.6 based on 7,719 reviews