LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,304 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,304 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time and excellent pickup! Gracias Samuel!!”

Helpful Report

Posted 3 weeks ago

“Very good service, drivers and workers on time and were very careful removing my furniture...also very courteous..”

Helpful Report

Posted 3 weeks ago

“The pickup process was smooth and professional. Highly recommend this company.”

Helpful Report

Posted 3 weeks ago

“Needed to remove a sofa bed and recliner. They sent me text on when they would arrive. They arrived on time, picked up the furniture and left in less than half hour.”

Helpful Report

Posted 3 weeks ago

“Great guys. Very pleased!!”

Helpful Report

Posted 3 weeks ago

“Damon removed our huge couch on his own and did a great job .”

Helpful Report

Posted 3 weeks ago

“For the process, adaptability, and the workers I would give a 10 if I could. The response for changing the pickup date to the professionalism of each person I interacted with was exemplary. Thank you. I will definitely recommend LoadUp and use you again.”

Helpful Report

Posted 3 weeks ago

“The pick-up team arrived & removed the appliance for me very quickly. Weren't here more than 5 minutes. They did a good job. I was surprised that they weren't using a company truck etc - but it seemed to work out OK.”

Helpful Report

Posted 3 weeks ago

“The two young men were courteous, professional, and a pleasure. They did a great job! I will recommend your company whenever I have the opportunity. THANK YOU FOR GREAT SERVICE!”

Helpful Report

Posted 3 weeks ago

“Our garage refrigerator quit and food was melting fast. I called UPLOAD in Killeen, Texas to arrange removal quickly. UPLOAD was quick and easy and very professional in an emergency. Pickup was next day and so easy to arrange. Next day pickup was within a four hour window and Justin picked up at the very beginning of the four hour window. It took less than ten minutes to load up and say good-by to the dead frig. So easy I would call again when I need a removal at our home. S. Tagstrom”

Helpful Report

Posted 3 weeks ago

“I thought I had paid for an hour’s reservation for two guys to rearrange furniture. After less than 50 minutes I asked Marlon to slide a mirror less than 5’ he told me I had only requested two items to be moved. I told him I paid for an hour and I still had 10 minutes. He rudely told me he needed to go fix a tire and left. No, Marlon Was not acceptable but his helper was.”

Helpful Report

Posted 3 weeks ago

“Better than very good. It was excellent in every way. They removed my old pieces, assembled my new piece, placed it, got my TV all hooked up and this senior lady would not be more appreciative. They took all debris with them. Best service ever.”

Helpful Report

Posted 3 weeks ago

“So happy we found Load Up. We have had an old basketball goal in our yard for years, trying to figure out how to move it! We found Load Up, and they came the next day—excellent communication, price, and service. Highly recommend!”

Helpful Report

Posted 3 weeks ago

“Wonderful service. Thank you all.”

Helpful Report

Posted 3 weeks ago

“Dillan and his assistant did a great job! What I dreaded moving for days was quick and easy for these guys! Thank you everyone at Go Load Up for making my life so much easier! ☺️”

Helpful Report

Posted 3 weeks ago

“Lenard could not have been more wonderful. He was professional and kept in constant communication about his arrival. I have appreciated the Load Up process from start to finish. Thank you!”

Helpful Report

Posted 3 weeks ago

“very efficient, very professional”

Helpful Report

Posted 3 weeks ago

“Easy to book. Reasonable price. Good communication with pickup people. Early pickup. Just a good experience. Would definitely use again.”

Helpful Report

Posted 3 weeks ago

“Wonderful service. Thank you all so much”

Helpful Report

Posted 3 weeks ago

“Kevin and his team were fantastic! They were so helpful, professional, thoughtful, and super great at their job! I cannot recommend LoadUp more! The preparation for the moving team was also great! Very helpful and communicative! If I could give more than 5 stars, I would. Highly recommend this company and that team!”

Helpful Report

Posted 3 weeks ago

LoadUp is rated 4.6 based on 6,304 reviews