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LoadUp Reviews

4.6 Rating 7,175 Reviews
90 %
of reviewers recommend LoadUp
Company Reviews Metrics
4.6
Based on 7,175 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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""
Unverified Reviewer
“The person assigned to us, Cedrick, was terrific and did a fantastic job. He went above and beyond what he should have based on the info that loadup gave him. The experience with Load up not sending all the photos we sent to deliver the size and scale of the job was another topic. Loadup needs to do a better job of providing pictures to their contractors.”
Helpful Report
Posted 4 weeks ago
""
Unverified Reviewer
“They were excellent Very very helpful”
Helpful Report
Posted 4 weeks ago
""
Unverified Reviewer
“Very seamless. Frictionless. Transparent and approachable. They kept me informed at all times. Totally recommend”
Helpful Report
Posted 4 weeks ago
"Kimberly C
Unverified Reviewer
“They were kind , polite, fast and respectful and on time !”
Helpful Report
Posted 4 weeks ago
""
Unverified Reviewer
“Very efficient, called ahead of time twice which was extremely helpful. Customer service excellent and accommodating as had to reschedule appointment on day of pick up due to major winter storm and no additional charges”
Helpful Report
Posted 4 weeks ago
"Dave J
Unverified Reviewer
“The two gentlemen were friendly and efficient…a pleasant experience! Would highly recommend!”
Helpful Report
Posted 4 weeks ago
"Steven"
Verified Reviewer
“The team worked quickly and professionally to move the items out. They did a great job.”
Helpful Report
Posted 1 month ago
"Eric"
Verified Reviewer
“Awesome family”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“The mover was great, but we was all by himself, my husband had to help. Also driver thought we were just moving into our garage, when we wanted it taken away.”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“WOW, this business is excellent!!! Attentive, returned ALL calls, fair pricing, quick service, showed up when they said they would!!! The BEST!”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“Everything was easy & on time, and the pickup people were great at communicating with me on pickup time.”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“Missed the first appointment but showed up for the 2nd appointment. Did a great job!”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“Eric was very quick and efficient and made quick work of removing our items. LoadUp came out same day, which was extremely convenient.”
Helpful Report
Posted 1 month ago
"Derek"
Verified Reviewer
“Highly recommended. Disposed of a very large couch. The guys were very professional. Service reasonably priced.”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“Very friendly and professional people. Prompt pickup at my home. Very satisfied with their service and will use again.”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“Above and beyond in terms of the care, cooperation, and courtesy that we (my daughter and I) experienced. Thank you all so much!”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“Our original experience was a little shaky. The delivery was scheduled for Monday Nov 23rd. Unfortunately no one came at the window given 8 am to 12. After our second call we were connected with a customer service rep (Bernard) who obliged for the delay. Apparently none of the teams were available in our area. But he arranged for delivery 2 days out & couldn’t have been more helpful. The team came on the day promised are were very professional! We wouldn’t hestitate to use this company in the future!”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“Our original experience was a little shaky. The delivery was scheduled for Monday Nov 23rd. Unfortunately no one came at the window given 8 am to 12. After our second call we were connected with a customer service rep (Bernard) who obliged for the delay. Apparently none of the teams were available in our area. But he arranged for delivery 2 days out & couldn’t have been more helpful. The team came on the day promised are were very professional! We wouldn’t hestitate to use this company in the future!”
Helpful Report
Posted 1 month ago
"Brenda H
Verified Reviewer
“Matthew He is an asset. I so admire his dedication to provide a positive attitude to his job. He has a degree in chemistry but is not able to find a job. So he works up to 12 hours a day to support his family. What a beautiful ray of sunshine. So I saying I would highly recommend LoadUp.”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“Great and very professional service. We will use this company again for sure!”
Helpful Report
Posted 1 month ago
LoadUp is rated 4.6 based on 7,175 reviews
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