LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,026 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Website did not list both items in spite of hitting edit button. Called and their service depth got the order corrected and edited. Pick up accomplished next day”

Helpful Report

Posted 1 month ago

“We were very impressed with this moving company, very punctual and good communication by text and phone. The two young men that moved the items were very nice and did a great job. We will definitely contact this company again in the future if needed. Thank You !!”

Helpful Report

Posted 1 month ago

“I had Upload pick up a Thomasville Burled Oak bedroom set and a computer desk to take to a Habitat donation center within a mile from my house. Instead, they went to Clayton and took it to a disposal center. They were not honest and totally deceptive to my request. I would not recommend them to anyone. The loaders did not know how to pack a truck since they didn't use pads to protect the furniture and just laid the drawers throughout the truck. Any slight bump or turn on the road would have damaged everything.”

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Posted 1 month ago

“They were prompt and very polite. They got the work done without issue. They cleaned up and removed all the cardboard.”

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Posted 1 month ago

“Very helpful. The movers were courteous and fast. Highly recommend. We will use them again in the future. Thank you!”

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Posted 1 month ago

“Arrived on schedule. Very pleasant Mikaila and driver. Quick and easy load up. Very thankful to have it done!”

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Posted 1 month ago

“On time as promised Quick and easy Friendly service”

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Posted 1 month ago

“Great service and very convenient. From start to finish, my experience had been fantastic! Always, follow up and on time, and very friendly! Will always use Load up service and recommend in the future! Thank you”

Helpful Report

Posted 1 month ago

“On time as promised Quick and easy Friendly service”

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Posted 1 month ago

“Timothy and his team were very professional, courteous and helpful. I highly recommend using LoadUp.”

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Posted 1 month ago

“Timothy and his team were very professional, courteous and helpful. I highly recommend using LoadUp.”

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Posted 1 month ago

“Lauren was super nice!! Communicated when she was on her way, when she was 15 minutes away and when she arrived. Loaded up chest of drawers and 2 piece sectional in about 15 minutes. Very respectful of our property and very professional. Would highly recommend and will use again for future projects!”

Helpful Report

Posted 1 month ago

“The loaders that came to my home were very polite and professional. I appreciate their attention to detail. They finished in record time.”

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Posted 1 month ago

“Efficient and on time”

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Posted 1 month ago

“They will take your money and string you along even if there are no loaders in your area available.”

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Posted 1 month ago

“Was given a pickup window of 8am-8pm. Waited 12 hrs for a pickup only to receive a text notifying me 10 minutes before the end of my pickup window that they didn’t have a truck available to complete my order. They should have a driver available before they accepted my money and confirmed the pickup.”

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Posted 1 month ago

“My 1st time using this company & I would highly recommend. Arrived on time & they actually cared about the service they provided. Thank you!!”

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Posted 1 month ago

“Easy to work with”

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Posted 1 month ago

“Prompt arrival and pick up. Excellent communication. Will definitely use again!”

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Posted 1 month ago

“Drivers were courteous, helpful & efficient. Very happy with pickup!”

Helpful Report

Posted 1 month ago

LoadUp is rated 4.6 based on 6,026 reviews