LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,979 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,979 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Very satisfied with the service I got”

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Posted 1 month ago

“Kershon and his colleague were wonderful — very polite, fast, and careful. I'm very grateful for their help!”

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Posted 1 month ago

“What a positive experience! My loaders arrived on time, got the items loaded, and were awesome to work with. In the event we have items to be picked up in the future, I won’t hesitate to call again. I will also recommend your services to friends. Excellent service at a reasonable price.”

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Posted 1 month ago

“Two guys came n removed pickup very fast. I would not hesitate to use their service again.”

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Posted 1 month ago

“The two guys who disassembled and hauled our sectional off did a great job and were very professional! The communication was excellent as well. I love that I was able to text them and ask for an eta when they were headed to us.”

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Posted 1 month ago

“They were very quick and professional.”

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Posted 1 month ago

“I will always use LoadUp. The service was excellent. Nolan was so quick and careful with our items. You want honest, strong help…use LoadUp. Over an hour to get back to me, but so happy I was patient.”

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Posted 1 month ago

“I really appreciate your help to put my exserse bike together. Thanks so very much. N P”

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Posted 1 month ago

“Two men from LoadUp were right on time, cheerful, and competent. They worked well together, and quickly loaded my items from two different rooms plus the basement and the garage. I highly recommend.”

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Posted 1 month ago

“Two pleasant men very helpful”

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Posted 1 month ago

“This was fast scheduled pick. The guys called, arrive and were polite. My only problem, didn't carry plastic cover for the mattress. Overall Good and thank you”

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Posted 1 month ago

“This was my first experience using LoadUp but won’t be my last. The driver and his partner were polite and respectful. They worked quickly and carefully.”

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Posted 1 month ago

“very good and fast.”

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Posted 1 month ago

“Gabriel and his team were outstanding—both effective and efficient. They got the job done quickly and really saved me with their availability for a last-minute booking. If you’re moving out or looking to donate some items, this is definitely the way to go!”

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Posted 1 month ago

“Crew needs some training. One of them was reeking smoke/weed smell. Walked in straight with shoes on.”

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Posted 1 month ago

“The guys showed up 3 hours after the requested pickup time slot.”

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Posted 1 month ago

“Great first time experience with this company. Will use again in the future. Gentlemen were very courteous and professional”

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Posted 1 month ago

“I paid nearly $300 for LoadUp to remove a queen bed (with mattress), sofa, and desk. The cost itself wasn’t my issue. I would have gladly spent $500 elsewhere had I known how unnecessarily complicated and stressful their process would be. From the start, I was sent in circles. Their virtual assistant quoted me, asked if the bed frame needed disassembly (I said yes), then an agent texted me the same question again (I said yes again). Hours later, another message came asking which part of the bedframe needed disassembly. How is a customer supposed to know that? I offered to send a picture. Instead, I got a call where they repeated the same questions as if I had never ordered at all. Then they claimed disassembly wasn’t included, despite me confirming it multiple times. After wasting another 30 minutes repricing the order, I paid again just to get it finalized, this was already 12 hours since my first booking. On removal day, the worker they sent asked if the mattress was included, because apparently that wasn’t on the order. At that point I nearly lost it. I handled it directly with the worker because if I had to deal with LoadUp again, I would have had a stroke. The problem isn’t the money. It’s the absolute incompetence and chaos in how LoadUp handles orders. If you charge differently for different frames, disclose that upfront. If your AI assistant can’t properly record what the customer confirms multiple times, don’t use it. And if your team can’t read or update the order consistently, don’t make the customer repeat themselves endlessly. This company turned my moving day into a nightmare. I do not recommend LoadUp to anyone. Save yourself the headache and hire someone else.”

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Posted 1 month ago

“Wonderful! Very nice guys! Efficient!”

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Posted 1 month ago

“Real nice. On time.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 6,979 reviews