LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,525 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,525 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day service, thank you”

Helpful Report

Posted 2 days ago

“Jorge was amazing. We had an appointment from 8-12. He contacted us in plenty of time to tell us he was on a call that was going to take a lot longer then they thought, just incase we had to run errands or go to work for a while. He texted us when he was on the way and when he arrived. The team was nice, thoughtful and very helpful. Would so recommend them to anyone.....”

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Posted 2 days ago

“Communication was fantastic. Driver notified prior to pick up. Everything went on time and smoothly.”

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Posted 3 days ago

“Fuad was very nice and professional and fast! He was done in no time!”

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Posted 3 days ago

“The gentle were excellent.”

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Posted 3 days ago

“Couldn't be more pleased with the experience. Terrific guys who were a pleasure to have in our home.”

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Posted 3 days ago

“Thank you for very professional work!”

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Posted 3 days ago

“To my surprise, they did great job and it was done fast, too!”

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Posted 3 days ago

“Customer service was outstanding and responsive with updates.”

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Posted 3 days ago

“I searched for a company to remove a couch for my daughter. LoadUp was very professional from initial call to final call with Jamel who removed the couch. I was kept informed from beginning to end. The cost was extremely reasonable. A substantial difference from the competition. Will recommend n use them again.”

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Posted 3 days ago

“These guys were awesome fast and friendly,I want to give 10 stars.”

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Posted 3 days ago

“The service was great, they were on time and very nice, great staff! Highly recommend!”

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Posted 4 days ago

“Friendly, polite and efficient. Thank you !”

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Posted 4 days ago

“Do Not Use This Service. It is a scam. Approximately 3 weeks ago, Movers were scheduled to move items between hours of 8-12. The contract indicated it was a switch out. Meaning a dresser from a storage facility to an apartment. Other items in the storage facility were to be removed and discarded. It was a 2 man job. The loader arrived at the storage facility with a pickup truck loaded with oil cans. Moreover, he could not possibly move the dressers alone. Moreover, the Loader arrived at the facility well past the agreed up times of 8-12 pm. Although, the problem was on Loadup's end, I did not receive a refund. Also,the loaders have to dispose of the discarded items at their own expense. They barely make any money. DO NOT USE THIS COMPANIES SERVICE, IT'S A SCAM!”

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Posted 4 days ago

“Great service! Arrived early and quickly loaded the items. Would use again.”

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Posted 4 days ago

“I needed to cancel a trampoline break down and pick up service about a month before scheduled service and was still charged 20% of total service price. No service was provided and I gave ample notice before cancellation. I am leaving a bad review because the cancellation policy is harsh for a service that requires upfront charge. Terrible.”

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Posted 5 days ago

“Great Service”

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Posted 5 days ago

“Your personnel were very professional and friendly and did a great job in getting my furniture donations out of my house and to their new homes. Thank you.”

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Posted 5 days ago

“Online booking service was detailed and easy to use. The gentlemen who provided the pick-up service were polite and fast. My only concern was that the gentlemen were rushing and were not gentle with my items. I selected to donate if possible, but the rough handling of my item doesn't leave me with much confidence. I live in a third floor apartment and one of the gentlemen tossed some sofa cushions over the 3rd floor railing to the parking lot below, one nearly hitting my car.”

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Posted 5 days ago

“I'm so impressed with this company.Very fast,efficient,friendly service.If you need any junk removal,look no further.Proces are best around!”

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Posted 5 days ago

LoadUp is rated 4.6 based on 4,525 reviews