LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Excellent, still picked up my order with 5 inches of snow in the driveway that had not been plowed yet. They come when they say they will and they take what you put out ..excellent five stars!”

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Posted 4 days ago

“This company is wonderful! The process to schedule a pick up was so easy, the loader communicated clearly with me regarding arrival time, and showed up on time. Anthony was professional and very polite and made quick work of hauling something away for my mom, that she and I certainly could not have hauled away by ourselves. I absolutely recommend this company to everyone!!!”

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Posted 5 days ago

“The guys can on time and did a great job for me. Their communication and service was excellent!”

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Posted 5 days ago

“The service was excellent!! Very professional!!”

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Posted 6 days ago

“The helper was very helpful and very friendly.”

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Posted 1 week ago

“Honestly very poor service. They definitely did the blame game even though they were trying to not do the bling game, but they were trying to blame everyone. They blamed who hired them. They blamed the circumstances and came up with a lot of excuses to try to not take my stuff even though everything was communicated effectively and unfortunately being in California during raining weather is not necessarily something I can control. It was also disclosed that the mattresses were outside. They kept making it sound like they were going to take my box springs which were already mad that they were two of them due to it being a California king so having two twin XL box springs but making it seem like they were not going to take the mattress after all and just leave it the way that it is even though I've already paid for the service. After finally leaving for a short period and coming back with the box springs as they should have just got one out first. They decided to try to put the mattress on top of the box spring but told me I had to help them as though me paying for the service wasn't adequate enough so I had to help them through the rain to try to get this off because they had to do it in one trip. Even though once they did get it to go they ended up dropping it halfway. I waited outside on my porch waiting to see if they would come back if I needed to sign any paperwork and then they just left so I assume they took everything with them. I personally would not hire this company again nor do I really want to work with this company again.”

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Posted 1 week ago

“I sent a picture and of 3 trash cans and the order was 3 bags only and what I wanted didn’t happen. I paid and got nothing what I wanted done.”

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Posted 1 week ago

“Come same day clean all construction vaste very nice job 5 stars”

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Posted 1 week ago

“They called before they showed up and were courteous. Very prompt in sending a receipt upon request. Highly recommend”

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Posted 1 week ago

“Service was questionable. LoadUp could not honor the time they promised as they source out the job to independent contractors. They did their best, but there is a disconnect between sales/scheduling and fulfillment. Trying to connect orders to contractors should take place when the order is placed, not the day of. I had to cancel an appointment because they were unsure if they could find someone to do the pickup. The independent contractor who picked up the order was great though!”

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Posted 1 week ago

“Quick and easy to request a pick up. Movers arrived on time.”

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Posted 1 week ago

“Scheduled from 8a-noon. I did not receive a call at 8 am. So I texted at 8:40. Was informed closer to lunch. I asked “11?” And was told around 12. Since they had to empty a dumpster first. I’m emptying my mother’s apartment so I got to the apt before noon. I receive a text at 11:54 that they had a long line and were in Greenville, SC so it would be 2pm. I asked about a discount and was referred to contact someone. They showed up at 2:15p. They were quick to move a few box springs , mattresses and a tv. Time is money for the clients too…”

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Posted 1 week ago

“Pickup was 4 hours later than scheduled”

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Posted 1 week ago

“Great experience!”

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Posted 1 week ago

“The team that came were very nice and respectful. I couldn’t have asked for anything better. They knew exactly what they needed to do and were very efficient. I will use loadup for any upcoming jobs I have.”

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Posted 1 week ago

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Posted 1 week ago

“Brandon was very friendly and diligent. He took down the old bedframe and set up the new one quickly. He removed all trash and left the room looking great! I definitely recommend him and LoadUp!”

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Posted 1 week ago

“Did a great job”

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Posted 1 week ago

“The two gentlemen who picked up our furniture were prompt, friendly, efficient and courteous. They took care with the pieces they removed and packed them carefully. I would recommend their services again.”

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Posted 1 week ago

“This service was too notch from start to finish. Excellent customer service.”

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Posted 1 week ago

LoadUp is rated 4.6 based on 7,175 reviews