LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,890 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Evodius, our loader and his partner were on time, kind, friendly, industrious and thorough. Very happy with their work. It was easy to make the appointment online.”

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Posted 1 week ago

“Very easy to schedule a pick-up. I had one the next day, on Sunday. Driver Damon was courteous and efficient.”

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Posted 1 week ago

“My movers were awesome. Very polite and professional. I'd definitely call them again”

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Posted 1 week ago

“Needed 2 people to remove old grill from back deck. Load Up cost was reasonable and men arrived on time and were very careful in removing the grill. Would definitely recommend. PC Cincinnati, Ohio”

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Posted 1 week ago

“To be honest, I had a VERY bad experience with the first loaders they sent. These loaders quit in the middle of the job and tried to hit me up for more money. I contacted the corporate office and they rectified the situation by sending a new crew the next day. I will say that the new crew (Thank you, Zach and Kirsten) exceeded my expectations. VERY hard workers that did an excellent job and completed a difficult task in record time. I can't say enough good about the second crew. They were top-notch. Yes, I did lose a day of my schedule. Yes, the first day was very stressful, but the company stepped in and made it right. As I told them, 'stuff can happen - what matters most is how you make it right.' They made it right and I would give them another chance in the future. They truly stand behind their word. That's why my rating changed from Very Poor to Very Good.”

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Posted 1 week ago

“They were fast and efficient. Would recommend them to anyone needing junk removed.”

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Posted 2 weeks ago

“Jarred was just wonderful - very personable and efficient. He made it a very easy process throughout, and did a great job of communicating with me during the day. He is an asset to your company!”

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Posted 2 weeks ago

“Easy to schedule; prompt reply; pickup was on time. Happy with the service. Thanks”

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Posted 2 weeks ago

“LoadUp did not communicate well with the debris hauler. We specifically agreed that they would take the pool apart and haul it to the dump. When they arrived, they were not prepared for disassembly and had to return 2 days later with help.”

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Posted 2 weeks ago

“This cabinet was bulky, heavy, very difficult to move down stairs with a 360 degree turn. It gave LoadUp quite a challenge to resolve, but the two movers addressed it in a coordinated, determined and efficient way! Congratulations to them, we were impressed and thank LoadUp and their well chosen movers for an excellent, outstanding job!”

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Posted 2 weeks ago

“On time, very quick and professional”

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Posted 2 weeks ago

“Very easy to schedule a pickup. I had heavy mahogany bedroom set but Damon the driver was able to get it out from 2nd floor no problem with a helper. I’m pleased with the service.”

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Posted 2 weeks ago

“Very Nice and thorough Took away all old stuff and garbage Would definetely recommend”

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Posted 2 weeks ago

“Very Nice and thorough Took away all old stuff and garbage Would definetely recommend”

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Posted 2 weeks ago

“Terrible customer service. Placed online order and payment taken immediately. Within an hour I needed to modify the order but no customer service available, so I cancelled. I tried calling multiple times, requested a call back and never received it. You can't speak to anyone on the phone, only via text thread or email. They charge a 20% cancellation fee, even though no services or action has been rendered except for what occurred on the back-end of their online platform. It's an unfair and greedy business practice. I disputed the charges and received an email saying they give a 15-minute grace period to cancel, but that's not stated anywhere on their website. When I queried this (all via email) they confirmed they don't list it out. Reporting this business to the Better Business Bureau.”

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Posted 2 weeks ago

“Jose was awesome. Very cordial, quick & efficient. He made a heavy task look easy! I was very appreciative of his time & effort.”

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Posted 2 weeks ago

“Excellent service. Arrived on time, professional and efficient.”

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Posted 2 weeks ago

“Load Up removed a couch and microwave for us. Easy scheduling, reasonable pricing. Our mover Anthony was exceptionally nice and professional. A very positive experience!”

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Posted 2 weeks ago

“The entire process was simple and easy from beginning to end. Glenn and Daniel were nice, professional and very efficient in getting the job done fast with removal of old patio furniture.”

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Posted 2 weeks ago

“LoadUp is a phenomenal service! I had looked for years for a service that would haul away an entire home gym at a price that didn't require I take out a second mortgage. LoadUp was the answer! The team was professional, efficient and swift. Cannot recommend highly enough!”

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Posted 2 weeks ago

LoadUp is rated 4.6 based on 7,890 reviews