LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,033 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,033 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Although there was some miscommunication as to time when the young man arrived he did an excellent job to remove my old furniture. He was polite and gracious and it seems overworked. Hope all your employees are this efficient and nice”

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Posted 1 month ago

“I live in West L.A. and I've used several junk removal services over the years. LoadUp is the best of them all. A price that can't be beat, responsive management, and courteous workers. I'll use them again, and I recommend that you do too.”

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Posted 1 month ago

“Pleasant and courteous”

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Posted 1 month ago

“Although we had to reschedule twice, worth the service! The men who came to haul my stuff away were nice and pleasant.”

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Posted 1 month ago

“On time, actually earlier them what my appointment was for which I loved the idea. They called 1st of course to make sure it was ok with me. Very friendly and awesome people. Definitely recommended this service”

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Posted 1 month ago

“I was very impress with Catalina calm professional approach in sorting out the details on how they would be able to lift this heavy couch on to the truck with the light weight equipment they showed me and how easy the steps were to completion. The helper stood aside with no interruptions as Catalina explain the process. This team fully gave a good representation that was good for the company.”

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Posted 1 month ago

“Myron was phenomenal! Easy process and no wasted movement. 10/10 satisfaction.”

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Posted 1 month ago

“We scheduled LoadUp a week in advance to come haul a few items away from our home. The day arrived and we got a call from the loader who informed us that they couldn't make it because they were busy "moving" and they might be able to come "late" the next day. We called a larger competitor (you know the one) and had them come out the same day with no issue. When I called LoadUp to get a refund, they informed us that they would only be able to refund 50% of the order due to it being a same day cancellation. This company contracts out haulers so your experience will come down to that person's schedule, where the company seems to have no control or oversight. This was frustrating because we spent all morning preparing for the driver to arrive only for them to cancel an hour before service, also triggering the partial refund. Please do yourself a favor, call another hauler - don't let this company take your money and run.”

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Posted 1 month ago

“We were satisfied for the work they did. Happy there was a service that could take our things we didn't want.The guys were very nice and hard working.”

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Posted 1 month ago

“The team that came to remove, our items were very professional, courteous, true white glove service. Very friendly and made sure they removed our items with professionalism and expertise. Highly recommend this. Team.”

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Posted 1 month ago

“They were nice enough guys but clearly not professional movers. They had a hard time getting furniture out and had to take it apart (we got it in without needing to do that). In the process they scratched the door jam and wall in the house in several spots. They also left deeper marks in several areas by the door. We cleaned it up but will need to do touch up painting.”

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Posted 1 month ago

“Our pick up was delayed with no follow up from the driver. We finally got service the following day . I rated the service a 4 because although the driver failed us, the company stayed in contact with us and completed the order promptly the first thing the following day.”

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Posted 1 month ago

“Very professional. They accommodated a change in my schedule. Movers were professional, friendly, and competent. They arrived when the said they would. I’d recommend LoadUp.”

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Posted 1 month ago

“Adrian and his partner were great! They were great communicators, and very personable and professional. The whole pick-up was quick and went without a hitch. I really appreciate that and will remember LoadUp in the future. Thank you!!”

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Posted 1 month ago

“Excellent . Gentlemen were prompt courteous and knew what they were doing. In and out in minutes and were careful not to scratch or scuff anything. Great job by Eduardo and crew 👍”

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Posted 1 month ago

“Excellent service highly recommended this company.”

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Posted 1 month ago

“Nice strong men. Very efficient and quick. Recommend.”

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Posted 1 month ago

“Very nice service to get rid of things quickly!! I love it!”

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Posted 1 month ago

“The guys were great they picked up a couch and queen size mattress they were in and out in 5 minutes we’re very clean and carefuul”

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Posted 1 month ago

“I found Juan professional, well informed, and competent. He did exactly what the job entailed…quickly and completely. He is an asset to your organization. Thank you again,Juan!”

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Posted 1 month ago

LoadUp is rated 4.6 based on 6,033 reviews