LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,034 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,034 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“I found Juan professional, well informed, and competent. He did exactly what the job entailed…quickly and completely. He is an asset to your organization. Thank you again,Juan!”

Helpful Report

Posted 1 month ago

“The guys were great they picked up a couch and queen size mattress they were in and out in 5 minutes we’re very clean and carefuul”

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Posted 1 month ago

“Very professional. They accommodated a change in my schedule. Movers were professional, friendly, and competent. They arrived when the said they would. I’d recommend LoadUp.”

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Posted 1 month ago

“Gregory was wonderful! Communicated very well about his ETA, was professional, prepared, and efficient. I definitely will recommend LoadUp in the future!”

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Posted 1 month ago

“The LoadUp team was very professional, respectful and efficient in removing the mattresses from our home. We appreciate that LoadUp employs individuals who care about the company as well as the client. Thank you, LoadUp!”

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Posted 1 month ago

“Ordered on Sunday for a Monday pick up and crew arrived early and were professional. They were out the door within 15 minutes taking a washer and dryer with them. Very smooth, timely and professionally.”

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Posted 1 month ago

“Very nice service to get rid of things quickly!! I love it!”

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Posted 1 month ago

“The worst customer experience imaginable. In the midst of dealing with my mother's death and having to remove items to deal with her estate, I booked a service that indicated it would do the job well and if it didn't it would make it right. LoadUp took my money, failed my family at every turn, and I'm still stuck with the main item I selected this company to remove. The leadership of this company is heartless.”

Helpful Report

Posted 1 month ago

“I was very satisfied, Rodell and his crew were very polite and respectful, they did their job very professionally and they were quick. I would recommend LoadUp for your needs. If needed I will use them again.”

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Posted 1 month ago

“The whole experience was efficient and affordable. Communication was excellent from scheduling to pick-up with notifications during the process. I will definitely use the service in the future.”

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Posted 1 month ago

“The entire process was great. This is the 2nd time I have used LoadUp. Jonathan did an amazing job. His ETA was accurate, he took care of both my large items, and was a friendly representative of LoadUp. When I have another, I will absolutely call LoadUp”

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Posted 1 month ago

“It was great!”

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Posted 1 month ago

“Keith and his coloader (unfortunately did not get her name) were terrific. Very efficient, professional and friendly. Would definitely use them again.”

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Posted 1 month ago

“Very professional and kind!!”

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Posted 1 month ago

“Joseph was quick and efficient! I would def use this service again!”

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Posted 1 month ago

“The communication throughout the process is outstanding. They were on schedule and very quick. Great service and hassle free.”

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Posted 1 month ago

“Using Loadup was great , Jose did a quick and easy pick up!”

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Posted 1 month ago

“The service was fast and respectful 🙏🏽 great job! I would recommend to others”

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Posted 1 month ago

“Thank you to Jonathas!! Great help, speedy set up!”

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Posted 1 month ago

“Lazaro was very punctual, professional and efficient. Could not have asked for better service”

Helpful Report

Posted 1 month ago

LoadUp is rated 4.6 based on 6,034 reviews