LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,028 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“This is my second time using LoadUp and both experiences were excellent. The process is so efficient, the team are communicative and the removal folks were so friendly. Still the top of my list for any junk removal!”

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Posted 1 month ago

“I requested an email quote. Text quote was sent to my husband who gave them credit card information thinking it was the company I chose. When he contacted them to let them know the error, they canceled the job and charged my credit card 20% cancellation fee. The cancellation was 6 days in advance! When I called customer service all he did was repeat the scripted line “because the job was booked and paid for, the cancellation fee applies”. Thankfully booked with my credit card and the charge was disputed. Be careful when booking and use a credit card for protection!”

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Posted 1 month ago

“Kingsley was amazing. The entire team was so professional, prompt, and very nice! Will use again for sure.”

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Posted 1 month ago

“Prompt and courteous”

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Posted 1 month ago

“Kingsley was amazing. The entire team was so professional, prompt, and very nice! Will use again for sure.”

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Posted 1 month ago

“Very nice gentlemen who focused on getting the job done. Would use their services again.”

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Posted 1 month ago

“My pick up window was 8-12 in the morning. i had 11 items and book the appointment a week ahead of time. First contact was 9:30am when i reached out to them, their estimate was 12 noon. At 1:30pm i reach out again and they said 2-3pm. They showed up at 2:20. I wasted a whole day sitting at home for them to come. Not happy at all. I had all items in my garage for them. I can't imagine giving them more business unless you just have to have mattress disposed of.”

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Posted 1 month ago

“Very easy scheduling. Loaders were fast, hard working and professional. Will definitely recommend.”

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Posted 1 month ago

“The young man who did my pick up did an outstanding job .I can't believe he did the job by himself he was wonderful.God bless that wonderful young man for doing such a beautiful job”

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Posted 1 month ago

“Great service.”

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Posted 1 month ago

“My slot was booked between 8-12. At 11:30 I got a call that the truck got a flat and they were getting it replaced and would be on their way. I asked for an ETA and received nothing. At 1 I checked in and asked if there was an update and was told the tow truck was close and they’d be coming righth after that. At 3pm I had to ask for another update and was then told they needed to go and get the tired first and they just picked it up and should be fixing it soon. I understand that some circumstances and unplanned, but it is frustrating to have to keep reaching out for any progress while my couch is in pieces standing in my kitchen. If a service is going to be outside of 2 delivery windows, it would be helpful to have the person provide updates or to have them request a different truck be sent out. It’s been 8 hours and I still don’t know when my stuff will be picked up because the driver has only provided vague updates along the way.”

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Posted 1 month ago

“William and his wife were excellent, very professional. Communication was great. I would recommend LoadUp to anyone who is in need of having items removed.”

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Posted 1 month ago

“All’s well that ends well. Communications day of delivery was not the best. Seemed to be some confusion with multiple drivers assigned to pickup. Did not receive ETA until late in the assigned delivery window resulting in sitting around for three hours forty five minutes waiting for the truck to arrive. Could have used that time to run a few errands. Once the truck arrived guys were great, very friendly, personable and professional. Thank you.”

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Posted 1 month ago

“They were a little late but that’s okay..I believe they were having a busy day…he apologized for being late…my recliner loveseat was a heavy beast they were able to move it out into the bed of the pickup truck in no time at all…I was impressed…thanks guys!”

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Posted 1 month ago

“Very good service. Excellent communication with me. The driver was friendly and helpful. Thank you !”

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Posted 1 month ago

“Although there was some miscommunication as to time when the young man arrived he did an excellent job to remove my old furniture. He was polite and gracious and it seems overworked. Hope all your employees are this efficient and nice”

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Posted 1 month ago

“I live in West L.A. and I've used several junk removal services over the years. LoadUp is the best of them all. A price that can't be beat, responsive management, and courteous workers. I'll use them again, and I recommend that you do too.”

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Posted 1 month ago

“Pleasant and courteous”

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Posted 1 month ago

“Although we had to reschedule twice, worth the service! The men who came to haul my stuff away were nice and pleasant.”

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Posted 1 month ago

“On time, actually earlier them what my appointment was for which I loved the idea. They called 1st of course to make sure it was ok with me. Very friendly and awesome people. Definitely recommended this service”

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Posted 1 month ago

LoadUp is rated 4.6 based on 6,028 reviews