LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,561 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expected 2 men to carry furniture out the door. Instead the one driver spent 30 minutes breaking down the furniture into pieces. We supplied a tarp to contain the debris.”

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Posted 6 years ago

“I was very pleased with the pickup associates. I thought the price was a bit too high that's why I rated it a 4. I am committed to keeping things out of the landfill so I paid the.price. But I think the price is inflated by 20%.”

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Posted 6 years ago

“The people were so nice my only complaint was they said 12-4 and they didn’t come til 6:00. But once they arrived they were fast, polite, and professional!!!”

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Posted 6 years ago

“First thing, I was sent email stating Nicole was the driver arriving at my home. It was not her. A young fellow along with another young adolescent arrived thinking he was taking a bed away instead of assembling one. Other than confusion of that he didn't know how to assemble so I had to play the video I received from Ghost Bed showing him. Not a big deal. He put it together. He was very professional & a nice young man. I felt bad for him since I found out he had to come all the way from NY! I assumed he would be coming from King of Prussia since that's where I called. It was a foggy day and poor guy had to drive from NY for this. I would recommend in the future you prepare your schedules better and make sure your drivers know what the job is they're doing.”

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Posted 6 years ago

“I recommend that all LoadUp vehicles be clearly marked with signage or at the least a door magnet. My neighbors were concerned when two guys in a truck picked up my return, they were concerned it was being stolen.”

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Posted 6 years ago

“The customer service rep (extremely nice and helpful to get us moved up) didn't prepare the loader for the job but we got it done. 5 Stars for Linda and crew. Would have charged less than $400 for how it was coordinated. Linda, Scott & Michael - Excellent work!”

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Posted 6 years ago

“tHEY CALLED BEFORE THEY CAME AND ARRIVED ON TIME. tHEY WERE CAREFUL REMOVING THE TABLE.”

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Posted 6 years ago

“Happy with the service. They were on time, called in to let me know how soon they would be”

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Posted 6 years ago

“The guys were professional and knew shat they were doing. Our window for arrival was noon to 4 pm, however they did not get to our house until 7 pm. They did keep us informed of the delay.”

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Posted 6 years ago

“Showed up in a timely manner. One guy in a pickup pulling a trailer, to pick up a CA King mattress.”

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Posted 6 years ago

“Very convenient and fast.”

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Posted 6 years ago

“Overall this was an easy and fruitful experience. Had an old, metal swing set in the backyard that needed to go and these folks where the few who would disassemble and remove at a really good price. The only part that could have improved was scheduling - they rescheduled three times, but heck, they got the job done eventually so I really can't complain! Would absolutely work with them again!”

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Posted 6 years ago

“Good communication and little to no hassle.”

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Posted 6 years ago

“Loaders were prompt and courteous.”

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Posted 6 years ago

“The man and his son arrived on time with an open trailer behind their vehicle. They were prompt and polite. However, Load Up is misleading in that their website shows men in Load Up shirts loading up. That is not how these guy were dressed, especially their footwear. All I could see was them dropping the item on those flimsy shoes. In addition, they had no equipment to lift assist and they had some difficulty removing the item from my home. My main concern was with the young man who turned out to be the son of the driver. The kid was strong but not a muscle man and I was very concerned one or both of them were going to get hurt the way they struggled with my item. Load Up told me they vetted their people but I doubt the kid was vetted. His dad said he had to go to school for awhile before they picked up their next load. I don't know if that was high school or college, my guess is high school. If so, I certainly don't think a minor should be moving heavy furniture. They said they would likely donate my item since it was so nice and that was what I wanted but they brought nothing to pad or wrap the item so I ended up giving them the throws I had covered the doors of the item with. That said, the item was picked up on time, nothing was damaged, they were polite and no one was hurt. I will think twice before I use load up again. These guys were nice but I can tell these are not real movers just people with a vehicle that take away stuff. That means anyone could show up at your door regardless of LoadUps vetting.”

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Posted 6 years ago

“Good service. I had to call at the end of the 4 hour window as I hadn't heard from anyone. Turns out they were a little delayed and said that would be here in 2 hours. They kept their word and picked up the item with no issues. Quick and easy.”

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Posted 6 years ago

“The drivers were on time and friendly. They came prepared and worked quickly.”

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Posted 6 years ago

“All good.”

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Posted 6 years ago

“Workers showed up in an unmarked pickup truck and also didn't have any "LoadUp" shirts on... You couldn't even tell who they worked for... but they picked up my mattress, so they did their job well.”

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Posted 6 years ago

“Demetra and her team were very kind and she made sure to communicate with me regarding her arrival. Once they arrived, they did struggle a bit getting the furniture out, but they got it, and I'm grateful they were able to take everything and hopefully can donate to someone in need. I would use them again. Thank you Demetra!”

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Posted 6 years ago

LoadUp is rated 4.6 based on 7,561 reviews