LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very late, i was home and not doing anything so it was not a big deal. however it could have been very bad. 4-8pm range, showed up around 930. I was not doing anything so i didn't care. aside from that, the people were both lovely! :)”

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Posted 7 years ago

Thank you for letting us know about your experience with our company, Ilana. Unfortunately, there are circumstances that can occur that will cause routes to run on delays. We are thrilled to know that your drivers were wonderful and that we were able to remove your items for you. We would love the opportunity to serve you again in the future. Thanks for choosing LoadUp!

Posted 7 years ago

“Pickup was great. On time and very nice.”

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Posted 7 years ago

That is great to hear! It was our pleasure to help you remove your unwanted items and we hope to have the opportunity to help you again in the future! Please tell your friends and neighbors about us and don't forget to check our website for savings and awesome disposal tips and tricks in our blog. Thanks for choosing LoadUp!

Posted 7 years ago

“They changed the pickup window by secer”

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Posted 7 years ago

Thank you for taking the time to review our services. Unfortunately, on occasion, there are unforeseeable circumstances that can cause routes to run on delays and some pickups to be rescheduled. Thank you for your patience while we worked to resolve your pickup as quickly as possible. I also want to apologize if we were confusing surrounding anything concerning your pickup. If you would like to discuss this further we would love to hear from you, 877-708-829. Thanks for choosing LoadUp!

Posted 7 years ago

“On time, efficient.”

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Posted 7 years ago

That is excellent news! Punctuality is important and we do our very best to arrive on time as to not inconvenience our customers. Thank you for letting us know how we did and we hope you will let your friends and neighbors know about our service. Thanks for choosing LoadUp!

Posted 7 years ago

“Everything went fine. Funny, your email said to say Hi to the person who was picking up. He was the least friendly person we have had come here. Not rude or anything, just unfriendly. Guess he thinks he doesn't get paid to do that. Otherwise, fine.”

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Posted 7 years ago

Thank you for taking the time to let us know about your experience, Jim. I apologize for the unfriendly manner in which your driver completed your pickup. Service with a smile is what we advertise and expect from our drivers. We are not able to continue to maintain and improve our service without valuable feedback such as this. I would like to let you know that since receiving your review we have spoken with the driver and expect a more pleasant experience for our future customers. I do hope you will give us another opportunity to provide the service I know we can. Thanks for choosing LoadUp!

Posted 7 years ago

“Good job”

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Posted 7 years ago

Thanks! It was our pleasure. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 7 years ago

“They were 30mins late, past the 4 hour window I selected, and the went to the wrong house. But once they arrived they were extremely fast and very friendly. I’d definitely hire them again. Good prices compared to others in the area too!”

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Posted 7 years ago

“Overall LoadUp was adequate and did what I needed it to do--pick up old mattresses. Just be aware that LoadUp is kind of like Uber for junk removal, so it's very likely you'll have a person or few people in a pick up truck show up at your door instead of something more "professional" like 1-800-GOT-JUNK. We had a dad and his kid, who were both on time and pleasant.”

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Posted 7 years ago

Thank you for taking the time to let us know about your experience. Unlike our competitors, we have created a network of drivers nationwide rather than franchises. This means that in some areas we do have a smaller truck and team routed. This is one of the ways we are able to keep costs down for our customers. Did you know that our services are 20% - 30% less? Thank you for choosing LoadUp!

Posted 7 years ago

“The persons who picked up the mattresses was very good and polite. However have not been able to get an invoice from this company. 5 stars for the people who picked up 1 star for the office help.”

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Posted 7 years ago

Thank you for reaching out, Michael. We are so happy to hear that your pickup went well and that you were happy with the service. We will have one of our reps from the office contact you today to provide an invoice. We sincerely apologize for the delay in receiving that. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 7 years ago

“I was happy to find a source to remove a mattress and box springs as many community organizations do not accept them now. My first pickup had to be rescheduled due to no truck available but the reschedule went well as they called 30 minutes prior to pickup as I requested. Otherwise I would have given another star !”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience. Unfortunately, on occasion there are times in which we do have to reschedule customers. We try to keep our customers as updated as possible when these situations occur, however infrequent they are. Thank you for your patience as we worked to complete your pickup and thank you for choosing LoadUp! We hope you will think of us again in the future.

Posted 7 years ago

“I am happy they took my exercise equipment. But, I was sad that I had to pay an extra $75.00 for them to pick up my treadmill. I think that I should have been quoted that, instead of getting a call about it at a later time.”

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Posted 7 years ago

“It was very easy and efficient to schedule the pickup. The guys came within the window we were given. The price was very afforadable. The service was exactly what we were looking forward to and would use LoadUp again if we have the need.”

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Posted 7 years ago

That is excellent news! Thank you for taking the time to let us know that the service was exactly what you were looking for. We hope you will think of us again in the future and don't forget to tell your friends. Keep checking our website for exclusive deals and discounts. Thanks for choosing Load Up!

Posted 7 years ago

“Once arrived the moving team worked quickly and was courteous. However, I was disappointed with the lack of communication during the four hour window for pick up. I had not heard from anyone during the window. With 30 minutes left, I called your customer service and after checking she informed me that the moving team would arrive right at the end of the window, which I found frustrating. I suggest a shorter window, perhaps two hours, would be more customer friendly, and also furnish update early in the window about the actual expected pick up time. Movers should wear show protection to avoid leaving dirt, leaves, grime on floors.”

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Posted 7 years ago

“The guys were on time and very nice, the lady who set up the appointment also. The only reason I'm giving 4 stars instead of 5 is that I had to wait a couple of days for my appointment.”

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Posted 7 years ago

“Load Up team very good courteous and friendly. Need to be better equipped for the larger jobs. Overall a tough job well done. Will recommend to others.”

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Posted 7 years ago

“Although a little late, the pick up went quickly and efficiently.”

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Posted 7 years ago

“quick and easy scheduling, email/text confirmations, decent prices”

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Posted 7 years ago

“Crew and truck showed up on time, were pleasant to work with, and hauled our items off.”

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Posted 7 years ago

“Great job with a sense of humor.”

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Posted 7 years ago

“Good service, the two chaps that showed up were done in less than five minutes. It's just too bad that we waited the whole four hours before they arrived. In any case, although Waste Management would have picked up mattress, it would have meant wrapping it in plastic and putting it out on the curb, glad we used Go Load Up instead. Thank you.”

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Posted 7 years ago

We are so glad that we were able to assist you in removing your unwanted items. Thank you for choosing Load Up!

Posted 7 years ago

LoadUp is rated 4.6 based on 7,175 reviews