LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,558 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,558 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the loader did not arrive during the window requested and actually was 2.5 to 3 hours after the latest time requested, I do appreciate that he still came and picked up my junk. Very pleasant and professional. Many thanks!”

Helpful Report

Posted 9 months ago

“I specifically requested shoe covers. They did not have. They put plastic bags on shoes that are provided to clean up after pets. Service was fine. However, I think you are VERY expensive.”

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Posted 9 months ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

Helpful Report

Posted 9 months ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

Helpful Report

Posted 9 months ago

“I was getting pretty frustrated with the 5 changes of times and days for the services. I was glad I didn’t have to take time off work to accommodate the changes. Then Chris and Jonathan came yesterday and relieved all my concerns. They were professional, efficient, friendly & did a 5 star job including cleaning up after they were done. So the scheduling issues get a 4 star but the service gets a 5+stars thanks to Chris and Jonathan!”

Helpful Report

Posted 10 months ago

“super easy to book and reasonably priced! the loaders, luis and angela, were about an hour later than the given window—apparently they had to drive back into the city from st charles, which feels like more of a logistics fail than anything they could have controlled. they got everything out and loaded into their van super fast. i was shocked at how expertly they demolished the couch that wouldn’t make it out of the apartment and made sure everything was cleaned up afterward. thank you for your work!!”

Helpful Report

Posted 10 months ago

“After some confusion about pick up times at first ,which was frustrating but once Winston and helper loaded the dryer up in a matter of minutes.. need a better communication at the front end.. but satisfied with the pick up..”

Helpful Report

Posted 11 months ago

“The loaders who came to our home were fantastic! They were kind and appropriately communicated about the disassembly and haul off work. They were cautious and careful in our home. This team was outstanding. Regarding ongoing communication from Go Load Up after paying for the job and up to the time loaders appear at your door, improvement is needed. For security reasons, it is important to know the names of the persons who will show up at your home before they arrive. I had to ask. It would be even better if you received a photo of the team just prior to their arrival. I will use them again.”

Helpful Report

Posted 11 months ago

“It was relatively easy to schedule; reasonable price and friendly staff. Only downside; came 30 minutes before scheduled window without the 30 minute ahead phone call. A few extra phone calls on my part and we made it work.”

Helpful Report

Posted 11 months ago

“Though the pick up was delayed by one day, due to driver availability, when the driver did arrive, he was very courteous, efficient, and took everything out of my apartment, easily, and nicely I would definitely hire load up again.”

Helpful Report

Posted 1 year ago

“They were very nice and good at what they do.”

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Posted 1 year ago

“Experienced and professional service. Cordial and prompt.”

Helpful Report

Posted 1 year ago

“The workers left part of the couch at my house. Please come back for the back pillow that completes the couch.”

Helpful Report

Posted 1 year ago

“Agter missing your 1st appointment, all was good today. Your werkers were very nice.”

Helpful Report

Posted 1 year ago

“Very fast service. You guys need to change your advertising from starting at $75. Appreciated the courteous movers.”

Helpful Report

Posted 1 year ago

“Very fast service. You guys need to change your advertising from starting at $75. Appreciated the courteous movers.”

Helpful Report

Posted 1 year ago

“Moving a treadmill is hard work. The base was over 200 pounds. Sam and his fiancé arrived on time but had a bit of trouble getting the base turned sideways and as a result left a minor scratch in our flooring. I don’t know that I could have done any better but had I known about what they had I would have prepared the floor better using some of our paint covers and such. Lesson learned for the future.”

Helpful Report

Posted 1 year ago

“They did a great job. They just forgot to put the “protective sheet” on the mattress and I had to get some help to do it.”

Helpful Report

Posted 1 year ago

“The phone number in front of your ad for update for delivery is the wrong number. Update phone #”

Helpful Report

Posted 1 year ago

“Nick was a very nice young man who, along with a partner, loaded the mattress right up and left with no issues. However he was scheduled for between 8-10 then I got a notice it was from 8-13, then I got a notice from 11-12. Then he called an hour out and said it would be 11:20. My whole morning was shot waiting on their arrival. We also had difficulty scheduling the pick up and assembly of mattress and the arrival of the mattress. We received the mattress 10 days ago and just now had pick up. That was frustrating. I do not blame Nick for this. We paid to have pick up and set up of the new mattress but we found two guys to set up the mattress for us. I think Big Fig and Load Up need to better coordinate their delivery system.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 4,558 reviews