LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,396 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did a very good job but took twice as long because only 1 of the two movers showed up.”

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Posted 4 months ago

“They came within the time specified. The gentleman was very careful in dealing with the furniture. He was very courteous and helpful. But he did not bring a donkey luckily I had one otherwise?would have been difficult. We never received a text or a call regarding his arrival time . Had to wait at home till 5:30pm when he came. Also could not get an answer when we tried to call.”

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Posted 4 months ago

“I had great service from load up there was good communication I had a little trouble with the AI but once I got a person it was fantastic service that's the only reason why I'm gonna give him four stars instead of 5. The person who came out was professional, was very careful not to damage any of my property and was also very pleasant. I'd recommend this company highly but I do say speak to a person it is much better. People still are the best when you're doing this transaction.”

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Posted 4 months ago

“This was fast scheduled pick. The guys called, arrive and were polite. My only problem, didn't carry plastic cover for the mattress. Overall Good and thank you”

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Posted 4 months ago

“Very happy with the service.. good customer service and reliable prices when compared with other companies.”

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Posted 5 months ago

“I was very happy with Fernando and his helper. They did exactly what I wanted. They are quick movers. They were very polie and friendly.”

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Posted 5 months ago

“Load up took a few times to get this right but the group that came were awesome people from GREELEYand did a great job, THey were NS & S from Greeley”

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Posted 5 months ago

“Other than having to reschedule and then the loader not having the space in their truck and having to leave and come back. Everything was smooth from communication to pick up.”

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Posted 5 months ago

“Quick, efficient, accommodating.”

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Posted 5 months ago

“Their GPS ZZwas really incorrect. My son and I stayed on the phone and guided them Then picked up my mattress, to be returned to QVC for a refund, in an open bed pickup truck. Don't know if it got dirty because of them .”

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Posted 6 months ago

“Did a very good job once they got here. Initial time was 12-4pm but arrived after 7pm. They did keep us informed of the delayed arrive which we appreciated. They were friendly and professional on the job. I would recommend sending measurements of any furniture you are having them pick up so they can bring the right size trailer. We’ll use them again should the need arise.”

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Posted 6 months ago

“Good communication, actually showed up! Unfortunately misunderstood directions and being up at the landlords house instead of where I directed. But luckily they had signal and we were able to communicate and they got the job done professionally and friendly, I sincerely appreciate it them. Thanks guys!”

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Posted 7 months ago

“Service was great, on time and friendly!”

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Posted 7 months ago

“Gentlemen showed up in a timely manner and removed the very large and heavy sub zero refrigerator. They showed great care and concern for our floors. My only minor concern was I would have preferred a heavier duty dolly for such a large item. That said they didn’t shy away from the task as did the box store delivery guys.”

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Posted 7 months ago

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Posted 7 months ago

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Posted 7 months ago

“Easy to make an appointment, the communication was excellent. The only negative my window was from 12 to 4pm and Tony was delayed until almost 6pm, other than that the service was good.”

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Posted 7 months ago

“Easy to make an appointment, the communication was excellent. The only negative my window was from 12 to 4pm and Tony was delayed until almost 6pm, other than that the service was good.”

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Posted 7 months ago

“Guys were really great! Fast, organized, and completed the job in under the two hours scheduled. Why not a 5 then? The website was difficult to navigate for booking clearly, I got double charged (had to clear up with cc because they denied even though it was clearly charged to my card), they charge at time of booking, not time service rendered, and then guys showed up 2 1/2 hours into my 4 hour window without communication (I had to call to find out when they would arrive as I was on a timeline to be finished). I honestly am happy with the job they did, but the service end was bumpy.”

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Posted 7 months ago

“My first loader was Nicholas Stanley, and my experience with him was AWFUL! He did not return 3 voice mails that I left. He was due at 4:00 PM, and at 4:15 PM, I was finally able to reach him after calling customer service. He was still about 2 hours away and complained about his experience with his current customer. He ended up cancelling our order, and a new loader was assigned. Our 2nd loader was Breanna Mitchell, and she was amazing! Please understand that the rating above is for Breanna, and NOT for Nicholas. She was EXCELLENT!! I fully expect a discount for the awful customer service that I received.”

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Posted 7 months ago

LoadUp is rated 4.6 based on 7,396 reviews