LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,303 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,303 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The workers left part of the couch at my house. Please come back for the back pillow that completes the couch.”

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Posted 2 years ago

“Agter missing your 1st appointment, all was good today. Your werkers were very nice.”

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Posted 2 years ago

“Very fast service. You guys need to change your advertising from starting at $75. Appreciated the courteous movers.”

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Posted 2 years ago

“Very fast service. You guys need to change your advertising from starting at $75. Appreciated the courteous movers.”

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Posted 2 years ago

“Moving a treadmill is hard work. The base was over 200 pounds. Sam and his fiancé arrived on time but had a bit of trouble getting the base turned sideways and as a result left a minor scratch in our flooring. I don’t know that I could have done any better but had I known about what they had I would have prepared the floor better using some of our paint covers and such. Lesson learned for the future.”

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Posted 2 years ago

“They did a great job. They just forgot to put the “protective sheet” on the mattress and I had to get some help to do it.”

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Posted 2 years ago

“The phone number in front of your ad for update for delivery is the wrong number. Update phone #”

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Posted 2 years ago

“Nick was a very nice young man who, along with a partner, loaded the mattress right up and left with no issues. However he was scheduled for between 8-10 then I got a notice it was from 8-13, then I got a notice from 11-12. Then he called an hour out and said it would be 11:20. My whole morning was shot waiting on their arrival. We also had difficulty scheduling the pick up and assembly of mattress and the arrival of the mattress. We received the mattress 10 days ago and just now had pick up. That was frustrating. I do not blame Nick for this. We paid to have pick up and set up of the new mattress but we found two guys to set up the mattress for us. I think Big Fig and Load Up need to better coordinate their delivery system.”

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Posted 2 years ago

“I was impressed with the two women who moved my order. They did a fantastic job. Only issue was a scratch on my new flooring from the couch.”

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Posted 2 years ago

“Driver was on time at my location and very courteous. I did assist in the removal, because it was a King Mattress and he was working solo.”

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Posted 2 years ago

“Jamario was amazing. I'm just a tad appalled that the company would send 1 person for a 2 person job! And yet, he was on time, assailed the job, never complained, and got it done! Just, wow!”

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Posted 2 years ago

“Upload was a good price compared to other junk removal places. Once I was given the correct information for who was picking up my couch it all went very smoothly. James did a great job.”

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Posted 2 years ago

“Nicer interface & more user friendly and straightforward than other services I’ve used. Had a great pick up experience. The driver communicated with me throughout the pick up window re: his pick up time & ETA. Very polite and careful. The only reason I’m not giving five stars is because the first driver I was assigned yesterday backed out at the last minute so today was a reschedule with someone else. Would definitely use this service again.”

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Posted 3 years ago

“I had very nice and helpful movers. There was some difficulty with scheduling but overall a nice experience.”

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Posted 3 years ago

“After an entire day of problems with my order, Kywan in Durham jumped in, took the job and turned up 35 minutes later. He turned up at 7 pm and did the job. I am impressed.”

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Posted 3 years ago

“Only issue is that a better time frame given at start of day and you can speak with a person if you have a ? And not have to go thru the schedule prompt”

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Posted 3 years ago

“They were timely and put a ton of effort in removing the items from our home.”

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Posted 3 years ago

“Chris was awesome, professional and polite. He was impressive getting the mattress removed it just would have been nice if he had an extra hand but he can’t control staffing.”

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Posted 3 years ago

“Vincent was very nice and competent. I give him 5 stars. As for the company, they didn't tell him what the job was. He was expecting to assemble and install my bed whereas it was only a simple repair. He was not experienced with the equipment but when I explained what the problem was he traced out the wires and quickly found the problem. The original crew did not completely insert the plug for the bottom motor. Vincent examined the situation and firmly installed the plug and everything is working correctly. Thank you Vincent. I'll never buy a large piece of furniture on the Internet again. Avocado you may have a really nice bed but your customer service sucks. And Load Up, I suspect you didn't get the proper information from Avocado so I give you good for accomplishing the task without proper instruction.”

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Posted 3 years ago

Paul, thank you so much for sharing your detailed review with us, both positive and constructive! We appreciate your kind words and will happily share your feedback with Vincent. We look forward to the opportunity to help you again in the future - thanks for choosing LoadUp!

Posted 3 years ago

“Removed our large entertainment center from 2nd floor without any issues. Took off one star because the guys walked in our house with dirty boots.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 6,303 reviews