LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,036 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,036 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was fast scheduled pick. The guys called, arrive and were polite. My only problem, didn't carry plastic cover for the mattress. Overall Good and thank you”

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Posted 11 months ago

“Very happy with the service.. good customer service and reliable prices when compared with other companies.”

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Posted 11 months ago

“I was very happy with Fernando and his helper. They did exactly what I wanted. They are quick movers. They were very polie and friendly.”

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Posted 11 months ago

“Load up took a few times to get this right but the group that came were awesome people from GREELEYand did a great job, THey were NS & S from Greeley”

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Posted 11 months ago

“Other than having to reschedule and then the loader not having the space in their truck and having to leave and come back. Everything was smooth from communication to pick up.”

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Posted 11 months ago

“Quick, efficient, accommodating.”

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Posted 11 months ago

“Their GPS ZZwas really incorrect. My son and I stayed on the phone and guided them Then picked up my mattress, to be returned to QVC for a refund, in an open bed pickup truck. Don't know if it got dirty because of them .”

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Posted 1 year ago

“Did a very good job once they got here. Initial time was 12-4pm but arrived after 7pm. They did keep us informed of the delayed arrive which we appreciated. They were friendly and professional on the job. I would recommend sending measurements of any furniture you are having them pick up so they can bring the right size trailer. We’ll use them again should the need arise.”

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Posted 1 year ago

“Good communication, actually showed up! Unfortunately misunderstood directions and being up at the landlords house instead of where I directed. But luckily they had signal and we were able to communicate and they got the job done professionally and friendly, I sincerely appreciate it them. Thanks guys!”

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Posted 1 year ago

“Service was great, on time and friendly!”

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Posted 1 year ago

“Gentlemen showed up in a timely manner and removed the very large and heavy sub zero refrigerator. They showed great care and concern for our floors. My only minor concern was I would have preferred a heavier duty dolly for such a large item. That said they didn’t shy away from the task as did the box store delivery guys.”

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Posted 1 year ago

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Posted 1 year ago

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Posted 1 year ago

“Easy to make an appointment, the communication was excellent. The only negative my window was from 12 to 4pm and Tony was delayed until almost 6pm, other than that the service was good.”

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Posted 1 year ago

“Easy to make an appointment, the communication was excellent. The only negative my window was from 12 to 4pm and Tony was delayed until almost 6pm, other than that the service was good.”

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Posted 1 year ago

“Guys were really great! Fast, organized, and completed the job in under the two hours scheduled. Why not a 5 then? The website was difficult to navigate for booking clearly, I got double charged (had to clear up with cc because they denied even though it was clearly charged to my card), they charge at time of booking, not time service rendered, and then guys showed up 2 1/2 hours into my 4 hour window without communication (I had to call to find out when they would arrive as I was on a timeline to be finished). I honestly am happy with the job they did, but the service end was bumpy.”

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Posted 1 year ago

“My first loader was Nicholas Stanley, and my experience with him was AWFUL! He did not return 3 voice mails that I left. He was due at 4:00 PM, and at 4:15 PM, I was finally able to reach him after calling customer service. He was still about 2 hours away and complained about his experience with his current customer. He ended up cancelling our order, and a new loader was assigned. Our 2nd loader was Breanna Mitchell, and she was amazing! Please understand that the rating above is for Breanna, and NOT for Nicholas. She was EXCELLENT!! I fully expect a discount for the awful customer service that I received.”

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Posted 1 year ago

“Christopher was great! He had to move a heavy piece of furniture. He took the time to make sure it was in the house and didn’t hurt anything. He worked very hard and was very kind!”

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Posted 1 year ago

“I scheduled my initial pick up for 06/15. My credit card was charged but no one showed up. I had to reach out to them to reschedule. Once rescheduled, the driver was excellent. Jeremiah was thorough and professional. He communicated several times to let me know how close he was. I would definitely choose Jeremiah again.”

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Posted 1 year ago

“Though the service was excellent (on time and done quickly), the price isn't worth it: over $300 for one box spring, 2 mattresses, and one bed frame (all twin sizes).”

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Posted 1 year ago

LoadUp is rated 4.6 based on 8,036 reviews