LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, patient and friendly workers. Onesimus Thomas and his helper were great! Would definitely recommend them.”

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Posted 8 months ago

“Nice job fast”

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Posted 9 months ago

“All’s well that ends well. Communications day of delivery was not the best. Seemed to be some confusion with multiple drivers assigned to pickup. Did not receive ETA until late in the assigned delivery window resulting in sitting around for three hours forty five minutes waiting for the truck to arrive. Could have used that time to run a few errands. Once the truck arrived guys were great, very friendly, personable and professional. Thank you.”

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Posted 9 months ago

“We were satisfied for the work they did. Happy there was a service that could take our things we didn't want.The guys were very nice and hard working.”

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Posted 9 months ago

“Our pick up was delayed with no follow up from the driver. We finally got service the following day . I rated the service a 4 because although the driver failed us, the company stayed in contact with us and completed the order promptly the first thing the following day.”

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Posted 9 months ago

“The service was fast and respectful 🙏🏽 great job! I would recommend to others”

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Posted 9 months ago

“Missed out on the 5th star because nobody asked about stairs when I was booking the pickup, and it cost an extra $20 afterwards for 2 flights of stairs. Other than that, no complaints. Booking was easy. Michael (the driver) communicated really well. He arrived on time and was friendly and professional. I would definitely use the service again, just would ask about extra charges!”

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Posted 10 months ago

“Great customer service. Will use him next time.”

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Posted 11 months ago

“Great service when moving and clearing out things. A bit pricey, I thought, but I liked that they will pickup paints, which saved me a lot of time during a busy move.”

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Posted 11 months ago

“The loaders were not reachable.not even the main office could reach them.”

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Posted 11 months ago

“A great service review focuses on what made the experience positive, and can include details about the customer service, product, or atmosphere”

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Posted 11 months ago

“Very good price. The movers were great. My issue- miscommunication through the app. My text/email received delivery day included the driver, his number & my pick up time 12-4, however it also stated your driver is on the way. I tried the number 3x it went to VM each time. I called customer service they could not reach the driver but reassured me that my items would be taken between 12-4. The workers arrived as scheduled but I did not receive a call 30 minutes ahead as stated in the app.”

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Posted 1 year ago

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Posted 1 year ago

“The delivery guys were on time and very accommodating and careful.”

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Posted 1 year ago

“It was a little pricey. Service was outstanding! The guys who came were very nice, polite, and professional!”

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Posted 1 year ago

“Happy to have the couch gone! The loaders were quick and efficient.”

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Posted 1 year ago

“We were pleased with the process to set up the appointment and the job the loaders did. The only thing that could be improved is the communication from the loader. He texted me at 1:30 to say he was outside my house. He wasn’t. I called several times and he eventually picked up. He texted me by mistake. They finally showed up at 3 pm. He never texted to say he was on his way before he arrived.”

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Posted 1 year ago

“The team that came was amazing. They were professional, polite and I have no complaints. However they came with a truck and trailer no ID on it. I told the booking gentleman that I didn’t think it would be big enough. I probably would have let them take more, but they couldn’t get anymore on the trailer”

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Posted 1 year ago

“Mover arrived on time and got right to work. He managed all 3 pieces by himself and did it very carefully!”

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Posted 1 year ago

“Everything went well, however could do a little better job of communication of when loader would arrive, did not get notification of arrival until after loader arrived and loaded the items into the vehicle.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,175 reviews