LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,558 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,558 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with the two women who moved my order. They did a fantastic job. Only issue was a scratch on my new flooring from the couch.”

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Posted 1 year ago

“Driver was on time at my location and very courteous. I did assist in the removal, because it was a King Mattress and he was working solo.”

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Posted 1 year ago

“Jamario was amazing. I'm just a tad appalled that the company would send 1 person for a 2 person job! And yet, he was on time, assailed the job, never complained, and got it done! Just, wow!”

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Posted 1 year ago

“Upload was a good price compared to other junk removal places. Once I was given the correct information for who was picking up my couch it all went very smoothly. James did a great job.”

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Posted 1 year ago

“Nicer interface & more user friendly and straightforward than other services I’ve used. Had a great pick up experience. The driver communicated with me throughout the pick up window re: his pick up time & ETA. Very polite and careful. The only reason I’m not giving five stars is because the first driver I was assigned yesterday backed out at the last minute so today was a reschedule with someone else. Would definitely use this service again.”

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Posted 1 year ago

“I had very nice and helpful movers. There was some difficulty with scheduling but overall a nice experience.”

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Posted 2 years ago

“After an entire day of problems with my order, Kywan in Durham jumped in, took the job and turned up 35 minutes later. He turned up at 7 pm and did the job. I am impressed.”

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Posted 2 years ago

“Only issue is that a better time frame given at start of day and you can speak with a person if you have a ? And not have to go thru the schedule prompt”

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Posted 2 years ago

“They were timely and put a ton of effort in removing the items from our home.”

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Posted 2 years ago

“Chris was awesome, professional and polite. He was impressive getting the mattress removed it just would have been nice if he had an extra hand but he can’t control staffing.”

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Posted 2 years ago

“Vincent was very nice and competent. I give him 5 stars. As for the company, they didn't tell him what the job was. He was expecting to assemble and install my bed whereas it was only a simple repair. He was not experienced with the equipment but when I explained what the problem was he traced out the wires and quickly found the problem. The original crew did not completely insert the plug for the bottom motor. Vincent examined the situation and firmly installed the plug and everything is working correctly. Thank you Vincent. I'll never buy a large piece of furniture on the Internet again. Avocado you may have a really nice bed but your customer service sucks. And Load Up, I suspect you didn't get the proper information from Avocado so I give you good for accomplishing the task without proper instruction.”

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Posted 2 years ago

Paul, thank you so much for sharing your detailed review with us, both positive and constructive! We appreciate your kind words and will happily share your feedback with Vincent. We look forward to the opportunity to help you again in the future - thanks for choosing LoadUp!

Posted 2 years ago

“Removed our large entertainment center from 2nd floor without any issues. Took off one star because the guys walked in our house with dirty boots.”

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Posted 2 years ago

“The driver, Taion, was as nice as he could be. Took a long time to get here but finally made it. He showed up by himself and had only a small square dolly (not an upright hand truck) but was extremely careful and maneuvered the full-size refrigerator out of the kitchen into the garage and into his trailer! I was fearing disaster throughout but Taion was a hero! Still, LoadUp should have sent a helper.”

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Posted 2 years ago

Thank you for letting us know about your experience and for sharing such kind words about Taion! Our loaders are independent contractors and are required to bring a helper - we're happy to hear he was able to remove your refrigerator, and will happily pass along the reminder to bring an extra set of hands in the future! Thank you for choosing LoadUp!

Posted 2 years ago

“I was expecting a driver between 8 a.m. to 12 noon. Apparently, a driver was not available until after 7 p.m. Anthony agreed to come all the way from Oakland to Santa Rosa. He arrived at 9 p.m.; he paid attention to my instructions and was quick in removing the four bookshelves. I am grateful that it was accomplished in the same day. Thank you, Anthony.”

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Posted 2 years ago

Marlene, thank you for taking the time to share your feedback, both positive and constructive! Your review is greatly instrumental in making sure our process remains easy and convenient for our customers. We appreciate you sharing your experience and look forward to helping you again in the future! Thanks for choosing LoadUp!

Posted 2 years ago

“Scheduled for a pickup of a mattress and bed frame. Received a text about 45 minutes before arrival. Barely made it at the end of the 4 hour window. Good service at a decent price.”

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Posted 2 years ago

Sean, thank you so much for sharing your feedback! We're thrilled to hear of your positive experience and hope you'll think of us again in the future! Thanks for choosing LoadUp!

Posted 2 years ago

“I was skeptical on using this company due to the mixed reviews, but I figured I'd give it a shot. Had a commercial grade treadmill to remove and two guys showed up within the selected time frame. A text showed when the driver was enroute. They removed the treadmill no problem and were very professional. The only thing that didn't occur as stated is the call prior to arrival, but other than that...I would use them again!”

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Posted 2 years ago

Thank you so much, Nicole, for sharing your feedback! We always strive to provide the best service possible, and I'm so glad to hear we nailed it. If we can ever help in the future, please let us know! Thanks for choosing LoadUp!

Posted 2 years ago

“Hi! I would have given them 5 stars if they had worn masks. They saw me wear mine, but they didn't put one on.”

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Posted 2 years ago

Thank you for taking the time to share your feedback, both positive and constructive! We appreciate you sharing your experience and look forward to helping you again in the future! Thanks for choosing LoadUp!

Posted 2 years ago

“The men were courteous, task oriented and prompt, they said they had tried to call, but my roommate wasn't picking up. When I had made the appointment, I said I got out of work at 6:30. I Did get out at 6:10. So the only thing to improve service would be able to communicate it to the drivers. I had called earlier today, and left my #”

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Posted 2 years ago

“The gentlemen were polite and efficient. The only issue is coming to the door without masks. I appreciate that they did so when I asked, but why would anyone have to be asked right now? Thank you.”

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Posted 2 years ago

“Joquim and Brigitte were exemplary in their ability to move a piano under difficult circumstances. They are courteous and work well together. I will request them in the future should the need arise. LoadUp itself needs better matching crews to type of load.”

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Posted 2 years ago

LoadUp is rated 4.6 based on 4,558 reviews