LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,307 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,307 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 and I only listed it less than a 5 because I was not given a receipt or any documentation from the people that picked it up, so I am just a little leery. Otherwise it was timely and great communication”

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Posted 4 years ago

“Very nice and professional. Did call ahead to say they world would be late”

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Posted 4 years ago

“The experience was okay. The driver and loader arrived 30 mins later than the schedule time (8am-12pm). The loader was nice but did not wear a mask or shoe cover when entering the house. In my opinion, that would be a good best practice for the company. If they implemented those changes, I would use them in the future. If not, probably not.”

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Posted 4 years ago

“I appreciated the confirmation calls ahead of my service date. Julian was a good worker, very polite and professional. I needed a “heads up” call to let me know that he was running late. I would use him again.”

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Posted 4 years ago

“Very good considering they didn't tell the driver the treadmill was in the basement so my husband had to help. I paid extra for that extra help and they didn't tell him that either. I hope they pay him for all of the work including the extra fee which had covered the help of another guy.”

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Posted 4 years ago

“Great but please wear masks!!”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Hi, I had a man named Jason from Indiana do my move. He was polite and got the job done.”

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Posted 4 years ago

“The men who showed up were 30 mins late, but, were very nice and profesional.”

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Posted 5 years ago

“Would of given a 5 star but the guys show up in the rain with a personal pick up truck! When picking up furniture should be covered truck! Ours pick up a mattress and electrical adjustable bed frame. Luckily we packaged the mattress back in plastic and adjustable base in its shipping box. Other than that you have a outstanding notification status for pick up and confirmation via email. Guys were right on time fast professional had masks on to protect us and them. Great Job! Thank you for great service!”

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Posted 5 years ago

“Crew was polite, thoughtful and courteous. Thanks you guys!”

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Posted 5 years ago

“Let me say that Tony and Lee were great. They were professional, worked really hard on a very difficult moved and were able to complete the job. My only issue is the business model of the company. The idea is great, but execution isn't there yet. If you have movers that are running behind because they are busy at a job, it should not be on them to communicate their status. Whenever I deal with contractors that give windows of time, there is usually a reception that communicates how close they are to the schedule. In this case there wasn't any communication until I was able to talk to the movers. This could have easily been handled earlier on by a receptionist. Just an idea, but overall I was happy with how everything turned out.”

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Posted 5 years ago

“Rating would have been five stars except for the fact that I waited for four hours in the time window stated, and they weren’t going to get here for an hour and a half after that. However, they came again the following morning.”

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Posted 5 years ago

“They should be wearing gloves”

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Posted 5 years ago

“Minor floor scratches and chipped moulding! Movers were very courteous and professional”

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Posted 5 years ago

“Expected 2 men to carry furniture out the door. Instead the one driver spent 30 minutes breaking down the furniture into pieces. We supplied a tarp to contain the debris.”

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Posted 5 years ago

“I was very pleased with the pickup associates. I thought the price was a bit too high that's why I rated it a 4. I am committed to keeping things out of the landfill so I paid the.price. But I think the price is inflated by 20%.”

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Posted 5 years ago

“The people were so nice my only complaint was they said 12-4 and they didn’t come til 6:00. But once they arrived they were fast, polite, and professional!!!”

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Posted 5 years ago

“First thing, I was sent email stating Nicole was the driver arriving at my home. It was not her. A young fellow along with another young adolescent arrived thinking he was taking a bed away instead of assembling one. Other than confusion of that he didn't know how to assemble so I had to play the video I received from Ghost Bed showing him. Not a big deal. He put it together. He was very professional & a nice young man. I felt bad for him since I found out he had to come all the way from NY! I assumed he would be coming from King of Prussia since that's where I called. It was a foggy day and poor guy had to drive from NY for this. I would recommend in the future you prepare your schedules better and make sure your drivers know what the job is they're doing.”

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Posted 5 years ago

“I recommend that all LoadUp vehicles be clearly marked with signage or at the least a door magnet. My neighbors were concerned when two guys in a truck picked up my return, they were concerned it was being stolen.”

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Posted 5 years ago

LoadUp is rated 4.6 based on 6,307 reviews