LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,599 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,599 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came on time after a confirmation email, reminder call the night before and another the day of pickup. Loaded up my old mattress and even carried in my new one. Done in a flash.”

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Posted 5 years ago

“Thank you”

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Posted 5 years ago

“Came on time and did a good job removing item”

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Posted 5 years ago

“The guys showed up in within the window of time given. Need to improve the payment system to accept credit cards from out of state, since I was not in Atlanta. Problems accepting my card online and over the phone.”

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Posted 5 years ago

“Simple interface to sign up, efficient communication with them including obtaining a COI for my building. They were a little late and there was no tracking of the driver, but they were very nice, very quick once they got there and careful as they moved things.”

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Posted 5 years ago

“The representatives called before they arrived and showed up on time. They did a good job and removed the bed without any problems.”

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Posted 5 years ago

“Driver kept me updated on their arrival time. They were supposed to come 8am-noon. Arrived around 1pm - but they had communicated and apologized to me several times throughout the morning. They were efficient and friendly.”

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Posted 5 years ago

Thank you for your 4 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.

Posted 5 years ago

“The company was good and professionally. They removed my equipment timely and did not damage any property. However, I was not provided a phone call when they were en route as I was told they would.”

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Posted 5 years ago

“Guys did a great job but weren't very careful getting the old furniture out. They ended up dinging some of the other furniture in the room as they moved it out of the door.”

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Posted 5 years ago

“Very professionally done.”

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Posted 5 years ago

It was our pleasure, Jannetta! We hope you will think of us again in the future and that you will let your friends and neighbors know about our service as well! Thanks for choosing LoadUp!

Posted 5 years ago

“good service”

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Posted 5 years ago

Thank you, Gautam! We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“They arrived on time and were very polite.”

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Posted 5 years ago

Quick and easy service with a smile is always our goal! We hope to have the opportunity to help you again in the future and that you will let your friends and neighbors know about us too. Thanks for choosing LoadUp!

Posted 5 years ago

“They arrived in the appropriate time window and took care of the pickup quickly. They provided plenty of reminders for the pickup and provided all the paperwork I needed to show the requester it was taken care of.”

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Posted 5 years ago

That is excellent to hear, George! We do our best to communicate effectively with our customers and we love it when our efforts pay off. We hope you will think of us for your personal use in the future and don't forget to let your friends and neighbors know about us too! Check out our website and follow us on social media for savings on your next pickup. Thanks for choosing LoadUp!

Posted 5 years ago

“The service request process is very good, and quick, albeit the driver arrived about 45 minutes past the end of the promised time range, and I'm not sure that she would have called me with a new time if I hadn't called her at 11:55 and left a message, since she called back almost immediately after I left the VM. And, while they both wiped their boots before coming in there are some small statins on the carpet from their boots, which will hopefully come off. When they first arrived I mentioned I hoped that her office had told her the mattress was on the 3rd level of my townhome, and that there was no elevator. She said they hadn't, but continued with her pleasant, can-do attitude. (The $110 charge included $20 for the 2 flights above ground level, so her company was aware.) I would use them again and refer them to others.”

Helpful Report

Posted 5 years ago

We are thrilled to know that you were happy with our service, Jim. We do apologize for the delay. On occasion, there are circumstances that can occur that will cause routes to run behind. Thank you for your patience during this process. We look forward to serving you again in the future, Jim. Follow us on social media for discounts on your next booking. Thanks for choosing LoadUp!

Posted 5 years ago

“The men were mannerly, took the mattress and box springs that were at the door and left. They did come at the very end or just after the time window I set had passed.”

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Posted 5 years ago

We do apologize for the route being delayed during your pickup. Thank you for your patience and we hope to see you again in the future. Follow us on social media for savings! Thanks for choosing LoadUp!

Posted 5 years ago

“On time, no damage, pleasant people.”

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Posted 5 years ago

Taking care while removing your items is our top priority. We are thrilled to know that you were satisfied with our service and we hope to see you again in the future. Don't forget to follow us on social media for savings. Thanks for choosing LoadUp!

Posted 5 years ago

“Very helpful service, but expensive at over $120 to collect a mattress and drop it at the local recycling center 10mins drive away. Recommended for big bulky items”

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Posted 5 years ago

Thank you for letting us know about your experience with our service. We do our best to offer a hassle-free and quick service to our customers at a reasonable price. Did you know that we are generally 25% - 35% less expensive than our competitors? We hope you will think of us again in the future. Keep checking our website and follow us on social media for even more savings on your next pickup. Thanks for choosing LoadUp!

Posted 5 years ago

“Scheduling was easy. The men who were supposed to come in kept changing the time on the day. Eventually they came on the scheduled time slot and took the 2 treadmills.”

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Posted 5 years ago

Thank you for taking the time to let us know about your experience. We sincerely apologize that there were schedule changes, but we are happy to know they were able to remove your items on your scheduled date and your satisfaction. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

“Very good customer support and handling of the order. Except for a slight delay that caused the drivers to show up after the window of appointment, the pick was smooth and fast. Friendly folks.”

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Posted 5 years ago

Thank you, Sai! We strive to provide our customers with the best customer service in the business and we love to hear when we do a good job taking care of our customers. We do apologize for the delay and thank you for your patience as we worked to complete your pickup as quickly as possible. Thanks for choosing Loadup!

Posted 5 years ago

“The movers from load up did show up about 30-45 minutes after the initial time frame. However, they were extremely nice and took apart my furniture in a timely manner. I would use and recommended Loadup to others.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience with our company. Unfortunately, there can be circumstances that can cause delays and we do our best to keep our customers as up to date as possible when these instances occur. Thank you for your patience as we worked to complete your pickup as quickly as possible. We look forward to helping you again in the future. Thanks for choosing LoadUp!

Posted 5 years ago

LoadUp is rated 4.6 based on 4,599 reviews